Bay Alarm Medical Alert Review

Rating: 9.9 / 10 (Excellent)
696 Customer Reviews - see all reviews
Disclosure: We receive advertising revenue from this partner. Learn more.
How is Bay Alarm rated?
Equipment & Features
Maintenance & Repairs
Monitoring Services
Service Agreements

Why They're Our #1 Choice

Bay Alarm Medical's home security package is a multi-part system. The base station (roughly the size of a book) plugs into the wall via a phone line. This connects wirelessly with the help button, which can be worn either as a wristband or a necklace. The help button enables 2-way communication with a 24-hour operator and will function as long as the user is within 1,000 feet of the base station.

The base station/help button connection is reliable, and when you use it the professional and experienced voice of the phone operator comes through loud and clear.

What's Included with Bay Alarm:

  • Communication up to 1,000 ft from base station. This is the best standard range we have found.
  • Waterproof wristbands & necklaces. This is an important differentiator, as falls can easily occur while bathing.
  • 32-hour battery backup in case of power outage.
  • Help buttons have a 5-year battery life.


Plans and Costs



 Cancellation policy


 Length of contract

 Month to month



 Equipment costs


 Shipping costs


 Free Spouse monitoring







 In-home (landline required)

 $150 or $25/mo

 $81 or $27/mo


 In-home (cellular)

 $210 or $35/mo

 $111 or $37/mo


 Mobile GPS help button  (One-time $80 device fee)

 $210 or $35/mo

 $111 or $37/mo


 In-home + GPS (landline required)

 $270 or $45/mo

 $141  or $47/mo


Add Automatic Fall Detection Button to In-home + GPS (landline required)

 $330 or $55/mo


 $171 or $57/mo





In-home + GPS (cellular)

 $270 or $45/mo

 $141 or $47/mo




Equipment and Features

Effective Range – 1000 feet/ unlimited with Mobile GPS Help button

Wireless Capability – Yes with Mobile GPS Help button, In-home cellular. 

Backup Battery Life – 32 hour backup battery life for Base Station.

Additional features

Voice Communication – Rather than just informing the monitoring center of an emergency, voice communication enables emergency personnel to accurately identify the type of emergency, communicate live with the person who activated the call, and provide emergency response teams life saving information.

GPS Locator – This function gives families extra peace of mind. In the event of an emergency, response teams will be able to locate their loved one wherever they are.

Automatic Fall Detection – This useful feature is able to detect if the wearer has had a fall even when they cannot access the call button. It automatically relays the incident to the 24/7 alert center

Customer Ratings

Customer services/ support - Excellent

BBB Rating: A+

​The Fine Print:

  • $25 - $39 per month (based on plan length & equipment)
  • Free monitoring for spouses w/purchase of wristband or necklace

The Bottom Line:

Bay Alarm Medical is our top-rated provider because both their product & service are exceptional. They're an excellent solution at a great price.   

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Latest Reviews

Based on customer reviews
696 Reviews
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Gary Gardner
Point Marion, Pennsylvania
The Bay Area Life Alert System has worked flawlessly for us. The system does everything just as advertised. Although we have been fortunate that we have not had to use the alert system yet, we have accidentally activated it on occasion and must say that the system definitely works, and works well. It was extremely easy to set up and use right out of the box. I live in Pennsylvania and researched different systems and elected to go with the Bay Area System even though the company is located in California. I must say I am extremely pleased and would urge others to not be afraid to trust this companies life alert system. A good product with excellent service response time.....and that's... Read More

Steven Wilson
Madison, Wisconsin
In looking at services offered Bay Medical had options that we liked in creating a medical support for my mother that lives at home alone. The alarm buttons that can be placed in the home in fall areas add additional comfort if she falls and does have her pendent on. Recently my mom had a medical issue that required immediate attention and Bay Medical handle her alarm timely and professional and she received the medical support she needed. If there was any concerns my mother had about the services Bay Medical offers her concerns were removed and a since of security that someone will help when needed.

Carla Mattix
I chose Bay Alarm Medical Alert for my mother based on their highly rated consumer reviews. Overall, I have had a very good experience with them. When conducting monthly tests of the devices, they are always prompt and courteous. Their website is relatively straight forward and the on-line ordering process was easy to use. However, the statement about shipping the units same day if ordered before 2p was not accurate in my case. I ordered well before 2p (calculated for the appropriate time zone) on a Friday and the unit was not shipped that day, even after I called to confirm. I was told it would not be shipped until after the weekend. The land-line unit works great and has very... Read More

My 85 year old grandmother died of lung cancer on March 2, 2016. On 1/20/16, we had just renewed her Bay Alarm policy. I called upon her death to see if they would be pro-rating her service and that we would immediately send the equipment back. They WOULD NOT prorate anything being that I paid for her entire year of service upfront. Instead, they choose to make money off dead people that they are not servicing. Be aware of their unethical policy prior to deciding how you will pay for their services, if you must go with them. However, I recommend NOT going with a company that would do this to someone upon death. Unbelievable! I am about to post this on multiple business review sites to... Read More

Craig Stulz
Evergreen, Colorado
I signed up for Bay Alarm Medical Alert after having a stroke this summer in June, The customer support in getting connected and set up for any needed alarm or medical support was outstanding with the wireless equipment and our trouble free installation. The response of the Bay Alarm staff was superior and prompt. I am very confident that if I need an emergency response, I will get it. Thank you for your support in the last 6 months.

Possum Valley Brndr
My husband and I decided it was time to get his 93 year old Mom a fall detection necklace and wrist band. She had fallen several times in her apartment but wouldn't always tell us. Luckily she hasn't fallen since we got the equipment. If she should fall, help would be sent. That's peace of mind for all of us. Thank you. Brenda in Arkansas.

Janiece Statzer
Mansfield, Ohio
I have not had to use this service but I feel more secure knowing that if I need help it will be available. It also reassures my grown children as I am alone most of the time. Janiece

Kathie Zang
Fortunately we have not reported a medical emergency with Bay alarm since beginning our service earlier this year. However, it gives us the peace of mind knowing there is support available when needed. As a caretaker for my home bound wife it provides me with a safety net when leaving home for necessary errands. My wife wears the lightweight pendant until I return home. I also was pleased with the support I received from your customer service during the initial setup of this service.

New Gretna, New Jersey

Karen Bickle
Columbia City, Indiana
My father is 85 years old and lives alone. I feel so much better since he has the alarm system. Every time we test it the answering service people are always most helpful and very nice to talk to. I would say the service is very good so far.

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