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Bay Alarm Medical Alert Review

Rating: 9.6 / 10 (Excellent)
875 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm stresses service reliability and efficiency.

How is Bay Alarm Medical rated?


Contract & Price

Overall Rating: 9.6 / 10 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees. All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike. Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price. Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm gets our highest possible rating.

Bay Alarm Medical Equipment


System Types
In-Home Landline
In-Home Cellular
Help Button Option
Help Button Range
1,000 ft.
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Equipment - 10 / 10

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost. Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS). Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. The self-installation is simple, requiring little more than a simple plug-in.

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit


Key Details

Professionally Monitored
Monitoring Center Type
Number of Monitoring Centers


  • 24/7 Monitoring
  • Emergency Dispatch
  • Multilingual Staff

Monitoring - 10 / 10

Bay Alarm's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff. Their wireless voice coverage is processed via the AT&T call network, one of the largest in the U.S. They consistently get good reviews for their prompt, expert monitoring technicians.

Contract & Price: How much does Bay Alarm Medical cost?

Starting Prices

Free Monitoring for Additional Person

Contract & Fees

Contract Required?
Activation/ Installation Fee
Equipment Fees
$49 for GPS Mobile Help Button waived when you select semi-annual, No Initial Equipment fees for in-home and in-home cellular
Free Trial Period
14 days

Contract & Price - 9 / 10

Bay Alarm consciously keeps their prices very competitive, starting at just $29.95 per month, with zero contract or cancellation fees. Since the system is self-installed, that's another savings opportunity. Bay Alarm also provides a helpful 14-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.
Cancellation: They don’t have any cancellation fees, please note that there are no refunds or pro-rata for unused months

Bay Alarm Medical Reputation

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 10
BBB Rating
BBB Postive Reviews
BBB Neutral Reviews
BBB Negative Reviews
Date Collected

Reputation - 9 / 10

Bay Alarm enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB. Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Contact & Additional Information

Homepage URL
Company Phone
(855) 809-0744
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded

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875 Customer Comments & Reviews

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Mesa, Arizona
Response time was fast.Operators were courteous. Price for mobile system too high compared to other medical alert available.Mobile unit too heavy. Other firms offer more update technology at a lower price. See Life Station who offers a lightweight,waterproof pendant with GPS, WIFI and voice control in a smaller pendant for only $32 ,mo(discount price) with free shipping ,no activation fee and no long term contract.

Pleasant Grove, Utah
I can't tell you how much I loved this system. It as fantastic

Deshira D
La Jolla, California
Thank you for great service

Palos Heights, Illinois
My mother paid her premium, and then died. I contacted Bay Alarm. They told me as soon as I return the base unit, they would cut her/us a check for a refund. They received the base unit, then nothing. I called them weeks later, and they reversed themselves and daid they don't refund for unused service. They lied. Plus, I notified them in early June that my mother died, but they continue to send emails to her and me. It's ALL about how much money you can take. She used the service ONCE and paid who knows how much, but they can't even refund part of her premium. Very disappointed in Bay Alarm.

David D
Belle Vernon, Pennsylvania
The people that respond to the alert do a great job. Our only complaint is that the speaker in the unit seems overwhelmed by the volume. It is loud enough, but not very clear.

Reston, Virginia
I was just in Wisconsin visiting my 90 year-old father and his wife. I had set up Bay Alarm over 6 months ago. While in Wisconsin, I did 2 tests of the system, one of the main unit and one of the wristwatch, and response was prompt, pleasant and professional. The volume is loud, which is a very good thing as my Dad has significant hearing loss. My brother and sisters and I feel much more comfortable with Dad remaining at home, knowing that help is on button-push away.

Dale g
Bagley, Iowa
We have very been very satisfied with the service and have no complaints.g

Nancy A
Barnegat, New Jersey
Easy to use and I feel more confident having something to make me safe.

, Washington
I put it on first thing every AM, and off to recharge at nite. I live in the country by my self and it is a comfort to know that if I fall I can get help right away. The only time I had to push the button was as a trial when I first got it. My friends and family are so glad I have this.

Kimi s
Valley Stream, New York
We have only had to use Bay Alarm in one emergency situation and they were amazing. Since that day, I have been able to rest easy, knowing if something happens to my mom, I willl be contacted. When we need to test the device or have a question, they are always responsive, helpful and patient. Anytime anyone talks about getting an alert system, I always recommend Bay Alarm.

Top Rated
Our Partner
9.6 / 10
  • Black Friday Sale Has Started! $19.95/ Month. No Long-Term Contract or Hidden Fees.
  • Most Popular Choice - A+ Rating with BBB
  • Special pricing for AARP and USAA members
  • 30 Day Risk-Free Trial
  • FREE Equipment, Activation, and Gift!
  • 1,000 ft. Range, Waterproof Pendant & 36-hr Battery Life.
  • Landline, Cellular, and GPS with Automatic Fall Detection
  • USA-based and UL Certified 24/7 Monitoring Centers