Bay Alarm Medical Alert Review


Rating: 9.9 / 10 (Excellent)
722 Customer Reviews - see all reviews
Disclosure: We receive advertising revenue from this partner. Learn more.
How is Bay Alarm rated?
10/10
Equipment & Features
10/10
Coverage
10/10
Maintenance & Repairs
10/10
Monitoring Services
10/10
Service Agreements
9/10
Cost
9/10
Reviews

Why They're Our #1 Choice

Bay Alarm Medical's home security package is a multi-part system. The base station (roughly the size of a book) plugs into the wall via a phone line. This connects wirelessly with the help button, which can be worn either as a wristband or a necklace. The help button enables 2-way communication with a 24-hour operator and will function as long as the user is within 1,000 feet of the base station.

The base station/help button connection is reliable, and when you use it the professional and experienced voice of the phone operator comes through loud and clear.

What's Included with Bay Alarm:

  • Communication up to 1,000 ft from base station. This is the best standard range we have found.
  • Waterproof wristbands & necklaces. This is an important differentiator, as falls can easily occur while bathing.
  • 32-hour battery backup in case of power outage.
  • Help buttons have a 5-year battery life.

 

Plans and Costs

 Activation

 None

 Cancellation policy

 None

 Length of contract

 Month to month

 Discounts

 AARP, AAA, USAA

 Equipment costs

 None

 Shipping costs

 Yes

 Free Spouse monitoring

 Yes

 

 Equipment

 Semi-Annually

 Quarterly

 Monthly

 In-home (landline required)

 $150 or $25/mo

 $81 or $27/mo

 $29

 In-home (cellular)

 $210 or $35/mo

 $111 or $37/mo

 $39

 Mobile GPS help button  (One-time $80 device fee)

 $210 or $35/mo

 $111 or $37/mo

 $39

 In-home + GPS (landline required)

 $270 or $45/mo

 $141  or $47/mo

 $49

Add Automatic Fall Detection Button to In-home + GPS (landline required)

 $330 or $55/mo

 

 $171 or $57/mo

 

 

 $59

 

In-home + GPS (cellular)

 $270 or $45/mo

 $141 or $47/mo

 $49

 

 

Equipment and Features

Effective Range – 1000 feet/ unlimited with Mobile GPS Help button

Wireless Capability – Yes with Mobile GPS Help button, In-home cellular. 

Backup Battery Life – 32 hour backup battery life for Base Station.

Additional features

Voice Communication – Rather than just informing the monitoring center of an emergency, voice communication enables emergency personnel to accurately identify the type of emergency, communicate live with the person who activated the call, and provide emergency response teams life saving information.

GPS Locator – This function gives families extra peace of mind. In the event of an emergency, response teams will be able to locate their loved one wherever they are.

Automatic Fall Detection – This useful feature is able to detect if the wearer has had a fall even when they cannot access the call button. It automatically relays the incident to the 24/7 alert center

Customer Ratings

Customer services/ support - Excellent

BBB Rating: A+

​The Fine Print:

  • $25 - $39 per month (based on plan length & equipment)
  • Free monitoring for spouses w/purchase of wristband or necklace

The Bottom Line:

Bay Alarm Medical is our top-rated provider because both their product & service are exceptional. They're an excellent solution at a great price.   

Start your review for Bay Alarm Medical Alert

Latest Reviews

8.8
Based on customer reviews
722 Reviews
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Brett Smith
Haines City, Florida
2/15/2017
As a new customer I chatted with someone online this afternoon. My Pastor came to my door and before I could order a system for my father I needed to end the chat. When asked if someone could call and speak to me I said that would be great. I asked for a call at a specified and was told no problem. I never got that call. If a life alert company can't make a call for new business how can I trust them to be there for my father. Very disappointed.

Hi Brett - We sincerely apologize for any inconvenience we have caused. We appreciate you taking the time to inquire about our services and would love to assist you in providing information you may need. Thank you for providing feedback so that we have the opportunity to improve. Our number one priority is keeping your love one safe. Best regards, Bay Alarm Medical
D
Desiree
Santa Clara, California
1/27/2017
Ordered this for my mom who is 72 and couldn't be more happy with the service. She's accidentally hit the alert buttons and within seconds she's received phone calls from Bay Alarm, the fire department and/or police. We know that it works!! Thanks Bay Alarm, highly recommend!

M
Mary
Oldsmar, Florida
1/8/2017
My 91 year old mother lives with us. We got Bay Alarm Medical Alert for her. We got the fall detection and cannot say how impressed we have been with the very prompt attention we received when she falls. Some of the alerts have been accidental or not serious, thankfully, but Bay Alarm Medical has saved my mom on more than one occasion. I cannot say enough good about this company.

G
Gary Gardner
Point Marion, Pennsylvania
1/3/2017
The Bay Area Life Alert System has worked flawlessly for us. The system does everything just as advertised. Although we have been fortunate that we have not had to use the alert system yet, we have accidentally activated it on occasion and must say that the system definitely works, and works well. It was extremely easy to set up and use right out of the box. I live in Pennsylvania and researched different systems and elected to go with the Bay Area System even though the company is located in California. I must say I am extremely pleased and would urge others to not be afraid to trust this companies life alert system. A good product with excellent service response time.....and that's... Read More

S
Steven Wilson
Galena, Illinois
12/31/2016
In looking at services offered Bay Medical had options that we liked in creating a medical support for my mother that lives at home alone. The alarm buttons that can be placed in the home in fall areas add additional comfort if she falls and does have her pendent on. Recently my mom had a medical issue that required immediate attention and Bay Medical handle her alarm timely and professional and she received the medical support she needed. If there was any concerns my mother had about the services Bay Medical offers her concerns were removed and a since of security that someone will help when needed.

D
Dan Haerens
12/27/2016
So far everything that you said would happen has. My Dad has had no problems and your service has been there whenever he has needed it. Thank you.

C
Carla Mattix
,
12/16/2016
I chose Bay Alarm Medical Alert for my mother based on their highly rated consumer reviews. Overall, I have had a very good experience with them. When conducting monthly tests of the devices, they are always prompt and courteous. Their website is relatively straight forward and the on-line ordering process was easy to use. However, the statement about shipping the units same day if ordered before 2p was not accurate in my case. I ordered well before 2p (calculated for the appropriate time zone) on a Friday and the unit was not shipped that day, even after I called to confirm. I was told it would not be shipped until after the weekend. The land-line unit works great and has very... Read More

E
ES
12/15/2016
My 85 year old grandmother died of lung cancer on March 2, 2016. On 1/20/16, we had just renewed her Bay Alarm policy. I called upon her death to see if they would be pro-rating her service and that we would immediately send the equipment back. They WOULD NOT prorate anything being that I paid for her entire year of service upfront. Instead, they choose to make money off dead people that they are not servicing. Be aware of their unethical policy prior to deciding how you will pay for their services, if you must go with them. However, I recommend NOT going with a company that would do this to someone upon death. Unbelievable! I am about to post this on multiple business review sites to... Read More

C
Craig Stulz
Evergreen, Colorado
12/12/2016
I signed up for Bay Alarm Medical Alert after having a stroke this summer in June, The customer support in getting connected and set up for any needed alarm or medical support was outstanding with the wireless equipment and our trouble free installation. The response of the Bay Alarm staff was superior and prompt. I am very confident that if I need an emergency response, I will get it. Thank you for your support in the last 6 months.

Possum Valley Brndr
, Texas
12/12/2016
My husband and I decided it was time to get his 93 year old Mom a fall detection necklace and wrist band. She had fallen several times in her apartment but wouldn't always tell us. Luckily she hasn't fallen since we got the equipment. If she should fall, help would be sent. That's peace of mind for all of us. Thank you. Brenda in Arkansas.

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