Bay Alarm Medical Alert Review

Rating: 9.9 / 10 (Excellent)
727 Customer Reviews - see all reviews
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How is Bay Alarm rated?
Equipment & Features
Maintenance & Repairs
Monitoring Services
Service Agreements

Why They're Our #1 Choice

Bay Alarm Medical's home security package is a multi-part system. The base station (roughly the size of a book) plugs into the wall via a phone line. This connects wirelessly with the help button, which can be worn either as a wristband or a necklace. The help button enables 2-way communication with a 24-hour operator and will function as long as the user is within 1,000 feet of the base station.

The base station/help button connection is reliable, and when you use it the professional and experienced voice of the phone operator comes through loud and clear.

What's Included with Bay Alarm:

  • Communication up to 1,000 ft from base station. This is the best standard range we have found.
  • Waterproof wristbands & necklaces. This is an important differentiator, as falls can easily occur while bathing.
  • 32-hour battery backup in case of power outage.
  • Help buttons have a 5-year battery life.


Plans and Costs



 Cancellation policy


 Length of contract

 Month to month



 Equipment costs


 Shipping costs


 Free Spouse monitoring







 In-home (landline required)

 $150 or $25/mo

 $81 or $27/mo


 In-home (cellular)

 $210 or $35/mo

 $111 or $37/mo


 Mobile GPS help button  (One-time $80 device fee)

 $210 or $35/mo

 $111 or $37/mo


 In-home + GPS (landline required)

 $270 or $45/mo

 $141  or $47/mo


Add Automatic Fall Detection Button to In-home + GPS (landline required)

 $330 or $55/mo


 $171 or $57/mo





In-home + GPS (cellular)

 $270 or $45/mo

 $141 or $47/mo




Equipment and Features

Effective Range – 1000 feet/ unlimited with Mobile GPS Help button

Wireless Capability – Yes with Mobile GPS Help button, In-home cellular. 

Backup Battery Life – 32 hour backup battery life for Base Station.

Additional features

Voice Communication – Rather than just informing the monitoring center of an emergency, voice communication enables emergency personnel to accurately identify the type of emergency, communicate live with the person who activated the call, and provide emergency response teams life saving information.

GPS Locator – This function gives families extra peace of mind. In the event of an emergency, response teams will be able to locate their loved one wherever they are.

Automatic Fall Detection – This useful feature is able to detect if the wearer has had a fall even when they cannot access the call button. It automatically relays the incident to the 24/7 alert center

Customer Ratings

Customer services/ support - Excellent

BBB Rating: A+

​The Fine Print:

  • $25 - $39 per month (based on plan length & equipment)
  • Free monitoring for spouses w/purchase of wristband or necklace

The Bottom Line:

Bay Alarm Medical is our top-rated provider because both their product & service are exceptional. They're an excellent solution at a great price.   

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Latest Reviews

Based on customer reviews
727 Reviews
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Denver, Colorado
Be Careful what you pay for and who you select for medical alarm services. Bay Alarm Medical charges $200.00, for any machine which gets any kind of damage. Cord gets damaged, $200.00, plus shipping, Unit gets damaged, $200.00, plus shipping, Little plastic reset button won't work, $200.00, plus shipping. Ridiculous! And maybe in the beginning they offer a warranty service, which you pay for, but after numerous issues not one person mentioned that again until today, after years of service. No one has ever said lets see if you have a warranty service, I said really, I have not heard that before after all the issues I have had. And they charge your credit card without warning, not even... Read More

Guthrie, Oklahoma
Wanted to speak with a tech about new service questions. While on phone there is a persistent intermittent beep. When I asked what it was and could they turn it off was told that it was a reminder conversation was recorded. I asked if it could be turned off and was told no. I have bilateral cochlear implants and that sound was both distracting and painful. Terminated the call without getting the help I needed. One less new customer.

Official Response

Customer Care Team of Bay Alarm Medical Alert
Hi Debi - We are so sorry to hear that you were unable to speak with us. We strive for quality calls and need to record each of them to ensure our best customer service. We understand your cochlear implants caused sensitivity which made it difficult for you to hear and speak with us, but we definitely want to help you as soon as possible. We can assist you through our Tech Support LiveChat services, which you can access through your desktop or mobile phone. Again, we apologize for the inconvenience. Thank you, Bay Alarm Medical
Althea J
Afton, New York
The service seemed to work well while we were using it. However, Bay Alarm Medical are greedy thieves and I would never recommend their service to anyone. I lost the base unit THREE YEARS AGO and have been paying monthly THE ENTIRE TIME until 3 months ago when I finally called to cancel after my mother died, but they are still trying to get the price of that unit from me. I have paid them that amount several times over, and they absolutely know the service hasn't been used for THREE YEARS, because they notify users when the alarm system is inactive. So their records back up what I'm saying here. THEY JUST DON'T CARE. Greedy thieves. Stay away.

Sherrie H
Oviedo, Florida
My father has had the Bay Alarm system for 3 months. This morning he woke up and the base unit was not working. Bay Alarm Tech support tried troubleshooting with him to no avail. They told him that he would have to pay$ 200 for a replacement unit. AS a senior on a tight budget he did not want to pay this so he asked me to cancel his service. According to their website they say to cancel the service call the number provided and mail back equipment to the address provided. Additionally they say that once the equipment ids returned there will be no further charges to your credit card. They certainly aren't honest about that. They told me regardless of canceling the service my father would... Read More

Pulaski, Virginia
My 91-year-old mom fell at five in the morning and broke her wrist. Fortunately, she was wearing her alarm and pushed the button. Bay Alarm Medical phoned me. I went to her house to check on her, and when I called 911, I was told they were already on the way. They had all the information I had submitted to Bay Alarm Medical, so they knew how to get to her house and which one it was. (Not as easy as it sounds.) While one hopes no one will ever fall, I have to say that everything went exactly as it was supposed to. Bay Alarm Medical was a step ahead of me the whole way. Thank you, Bay Alarm Medical! I did a lot of research before deciding on a medical alert company, and Bay Alarm Medical had... Read More

Brett S
Haines City, Florida
As a new customer I chatted with someone online this afternoon. My Pastor came to my door and before I could order a system for my father I needed to end the chat. When asked if someone could call and speak to me I said that would be great. I asked for a call at a specified and was told no problem. I never got that call. If a life alert company can't make a call for new business how can I trust them to be there for my father. Very disappointed.

Official Response

Customer Care Team of Bay Alarm Medical Alert
Hi Brett - We sincerely apologize for any inconvenience we have caused. We appreciate you taking the time to inquire about our services and would love to assist you in providing information you may need. Thank you for providing feedback so that we have the opportunity to improve. Our number one priority is keeping your love one safe. Best regards, Bay Alarm Medical
San Jose, California
Ordered this for my mom who is 72 and couldn't be more happy with the service. She's accidentally hit the alert buttons and within seconds she's received phone calls from Bay Alarm, the fire department and/or police. We know that it works!! Thanks Bay Alarm, highly recommend!

Clearwater, Florida
My 91 year old mother lives with us. We got Bay Alarm Medical Alert for her. We got the fall detection and cannot say how impressed we have been with the very prompt attention we received when she falls. Some of the alerts have been accidental or not serious, thankfully, but Bay Alarm Medical has saved my mom on more than one occasion. I cannot say enough good about this company.

Gary G
Washington, Pennsylvania
The Bay Area Life Alert System has worked flawlessly for us. The system does everything just as advertised. Although we have been fortunate that we have not had to use the alert system yet, we have accidentally activated it on occasion and must say that the system definitely works, and works well. It was extremely easy to set up and use right out of the box. I live in Pennsylvania and researched different systems and elected to go with the Bay Area System even though the company is located in California. I must say I am extremely pleased and would urge others to not be afraid to trust this companies life alert system. A good product with excellent service response time.....and that's... Read More

Steven W
Cedar Rapids, Iowa
In looking at services offered Bay Medical had options that we liked in creating a medical support for my mother that lives at home alone. The alarm buttons that can be placed in the home in fall areas add additional comfort if she falls and does have her pendent on. Recently my mom had a medical issue that required immediate attention and Bay Medical handle her alarm timely and professional and she received the medical support she needed. If there was any concerns my mother had about the services Bay Medical offers her concerns were removed and a since of security that someone will help when needed.

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