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Bay Alarm Medical Alert Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.

How is Bay Alarm Medical rated?

Breakdown

4.8/5
Monitoring
4.4/5
Equipment
4.5/5
Contract and Price
4.5/5
Reputation and Certifications

Overall Rating: 4.5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 4.4 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 4.8 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 4.5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 4.5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

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907 Customer Comments & Reviews

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Shirley M
6/23/2016
I am the recipient of a Bay Alarm Medical alert system..It was a gift to me and I am happy with the feeling of better protection if any emergency should occur. I would highly recommend it to any one,especially women who live alone.


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Debbie R
6/23/2016
We were very pleased with the service we received from Bay Alarm. We never had any problems with that. We ran into a problem when our land line went down and we were unable to use the fall alert monitor. We continued to have problems with our land line, so we had to make a decision to switch to a company that could provide a wireless fall monitor system that also offered GPS so mom could leave the home and still feel safe.


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Denise F
6/23/2016
My Father had asked me to help him choose a life system alert 2 years ago, I chose Bay Alarm after reading reviews and researching 5 companies. We added my Mother on also and both are very pleased with the service they have received over the 2 years. It is comforting to know that both are covered by Bay Alarm if anything ever happens in their home. Not only for me as I am their youngest and live 7 hours away from them, but for them! My Father runs his test every month and they have always responded to his call! Thank you Bay Alarm for providing the best life alert protection for the two most important people in my life!


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Linda F
6/23/2016
The system was super easy to install. Customer service was very patient and helpful during the testing phase. My parents find that the neck fobs are unobtrusive and they remember to wear them. I feel much more confident that they have help if the need arises. Thank you!!!


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Susan N
6/23/2016
One Sunday evening a few months ago, right before 9 p.m., my 85 year old mother fell in her home, fracturing her hip. From what she's told me, Bay Alarm immediately reacted over the transmitter. Following the protocol we had set up, they tried to contact me both at home and at work. When they could not reach me, EMS was contacted. In the meantime, one of mom's neighbors did reach me (around 9:15 p.m.). The EMT's were already on site, taking care of her, and I was able to speak to one of them. I had just been at mom's earlier that evening, and wouldn't have contacted her again until Monday morning after 8 or so. Without Bay Alarm, Mom would probably have laid there all night - I... Read More


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Jacquelyn S
6/23/2016
My family insisted that I get a device which I could use in case of emergency after I fell in my backyard and broke my pelvis. I was alone at the time and had to drag myself back into the house to the phone. I was lucky that time that I could do this. I now always wear my call button when I am in the house or outside alone and feel secure in knowing that help is just a push button away.


Ann S
6/23/2016
I love Bay Alarm! I got it last year for my 93-year-old father-in-law, who lives by himself. Even though I look in on him frequently, he was frequently falling when I was at work, and he was unable to get back up on his own. Bay Alarm allows me peace of mind when I can't be with him. He has a choice between wearing a wrist band or a necklace with a push-button alarm. Their customer service is very good, and the reps are always so polite when they're responding to his alarm going off. I highly recommend this medical alarm system.


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Robin H
6/23/2016
I set up an account for my mother who lives in another city from me. It relieves my concern for her tremendously.


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Joan B
6/23/2016
This Bay Alarm system gives me peace of mind, knowing that I have someone to call if I ever am in need of help. My children live miles away in another state and they bought this for me, so I won't feel alone in an emergency. The operators are very friendly and caring. I even hit the button by accident and they called promptly to see if I needed help. They were very pleasant when I told them it was an accident , but I know that they will be there in minutes if I really did need them. I am 81 yrs old and feel safer living alone with the Bay Alarm handy. Joan Bold


Cathy D
6/23/2016
Fortunately I have not had an incident in which I would call Bay Alarm but just knowing that I can reach someone if needed, has given me a sense of security. In trying to open a jar I accidentally called Bay Alarm. I immediately was called by Bay to see if I needed some help. No, of course, was the answer but it was good to know that someone was at the other end of phone if I needed assistance.



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