Total Home Protection Home Warranty Review
77 Customer Comments & Reviews - see all comments
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Total Home Protection is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee.
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77 Customer Comments & Reviews
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Just signed up for this home warranty. Got the platinum plan. Sales representative was very nice and informative.
Mr. Coleman was excellent in explaining the Home warranty and telling of all it covered to me and my husband. we were very pleased how he patiently answered all questions we had. Thank you Mr. Coleman!
The representative I spoke with was very professional, courteous and responsive to my needs for protection.
Very helpful, especially with the military and senior benefits.
The rep that contacted me was professional, courtesy, and very polite. He totally like changed my mind about the services. It is so refreshing to speak with someone that is kind, knowledgeable, and understanding. He addressed all my concerns. Thanks
I contacted 5 of the top Home Warranty companies in the nation, when I spoke with the THP rep. Angel Santiago, he was very helpful, knowledgeable and personable. I checked with our regional BBB agency and they were rated 4.8. That also gave me the confidence to choose THP. Alex in Hawaii
STAY AWAY!! Extremely Poor Customer service! Everyone tells you how sorry they are as if they are reading from a script, but no one can help you. The HVAC Contractor they sent couldn't get his schedule together. He provided them with information that was not verified by the other FOUR contractors that I have since had look at my system When I asked for a second opinion, I was told they didn't offer that, I have called several times to find out exactly why my claim was denied, I get a different answer each time, which of course always begins with "sorry!" When I explained that I needed to have this situation expedited due to health issues, of course they don't have a process for that, but I... Read More
The customer service rep Marc Coleman was very thorough and explained everything well. He explained all the different plans and services and feel as though I was able to make a very informed decision about the plan that I chose.
Better coverage /price comparing to the competition. Competent , friendly service personnel. Good previous experience
Just signed up, so review is based on that interaction with the rep who I worked with. No review on the organization's response to any service call. Rep was knowledgeable and was able to set me up for exactly what I need and get it going on the date I needed it. He knew his product and presented the options very well. Based on his effectiveness plus my research about the organization I chose them as my home warranty company. I hope any service call needed during the contract period goes as well as this one did.