Total Home Protection Home Warranty Review


Rating: 8.2 / 10 (Excellent)
88 Customer Comments & Reviews - see all comments
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Total Home Protection is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee.

How is Total Home Protection rated?

Breakdown

8/10
Coverage
8/10
Reputation
8/10
Contract & Price
8/10
Claims & Service

Overall Rating: 8.2 / 10 (Excellent)

Total Home Protection is quite a new company within the home warranty landscape, having been founded in 2016. Though most of the terms and conditions of their policies are fairly standard, their remarkable flat rate service fee of $60 is exceptionally generous. They have very little customer feedback, due to the youth of the company, but their eminently customizable plans can make them an excellent choice. We recommend that potential customers thoroughly read their contract.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Unlimited
Typical Appliance Benefit Limit
$1,500
Typical Systems Benefit Limit
$1,500

Coverage - 8.2 / 10

Total Home Protection offers two types of plans: Gold and Platinum. Both of these have a series of optional add-ons, such as pools, spas, central vacuum, limited roof leaks, and septic systems, to name a few. Their comprehensive plans can therefore be expanded to suit every homeowner's needs. Coverage is guaranteed regardless of age, make, or model.

What does Total Home Protection cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
Display Less
1 More

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $499
Minimum Contract Length
13 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 8.2 / 10

Total Home Protection's annual premium is slightly on the high side, beginning at $499, for a contract whose minimum length is 13 months. However, they don't require a home inspection in order to instate coverage, and they do have a 30-day cancellation policy in place.

Sample Contract

Total Home Protection provides a sample contract for potential customers on its website: Total Home Protection Sample Contract

Cancellation Policy

You may cancel this Agreement within the first thirty (30) days of the order date for a full refund of the paid contract fees, less any service costs incurred by us. If this Agreement is canceled after thirty (30) days, you shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by us. If we have provided services and the amount of the service costs incurred by us is greater than the contract fees paid, then no refund will be due to you.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
0 days

Claims & Service - 8.2 / 10

Total Home Protection's flat rate $60 service fee is exceptional within the home warranty business, which tend to work on a scale. Maintenance records are required for service, and contractors must be chosen from their in-house network, as is generally standard within the industry.

Total Home Protection Reputation

Company Details

Year Founded
2016
NHSCA Membership
BBB Rating
B+
BBB Rating
0
BBB Neutral Reviews
1
BBB Negative Reviews
0

Reputation - 8.2 / 10

Total Home Protection is not certified by the NHSCA, and there are very little customer-based reviews available online, perhaps due to the fact that they are a very new company, founded in 2016. They do, however, have a Better Business Bureau rating of B+, based on 1 neutral review.

Contact & Additional Information

Homepage URL
Company Phone
(800) 545-0402
Headquarters Address
325 Chestnut St #800, Philadelphia, PA, 19106
Mailing Address
300 McGaw Drive, 2nd Floor, Edison, NJ, 08837
Year Founded
2016

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88 Customer Comments & Reviews

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L
Larry S
Auburn, California
8/31/2017
I live in Navada county, and Total Home Protection does not have any real professional service repair people that are willing to work for them. That's one reason I would not recommend this company. We are still waiting for a reimbursement check from them. Several month now and they said the check in the mail.


Syeda H
Rancho Palos Verdes, California
8/29/2017
month 1 into a 5 year policy and the first claim was denied


L
L R
Carmel, Indiana
8/28/2017
MARC COLEMAN FROM TOTAL HOME PROTECTION WAS GREAT. ANSWERED ALL MY QUESTIONS AND HIS CUSTOMER SERVICE WAS TOP KNOTCH!!! THANKS MARC!!!


Jonathan E
West Chester, Pennsylvania
8/24/2017
Marc Coleman was very helpful. He answered all my questions and I got a home warranty policy


Bernadeth O
Miami, Florida
8/23/2017
I m so desappointaded with total home protection. I have leaks in my apto and called them 5 times, nobody come to see the problem. I don't know what can I do.


D
debra j
Montgomery, Alabama
8/11/2017
I would not for any reason encourage anyone to use this company, they are terrible. I waited 4 days for them to send someone out because my air conditioner wasn't working. They only have 1 person in this area and he never responded despite numerous calls. I finally give up and called a local company myself.


C
C
, Texas
8/6/2017
As a customer of 4 months I am highly disappointed. I called in for my oven glass shattering they told me that was not covered after I stayed I would cancel suddenly they made an exception to fix the glass. Then I called in about my ac after the service I receive a call that I needed to pay the technician and additional $115 I was upset but I'm stuck because I signed up for a 6 year plan not knowing how this company worked. It seems every claim is a hidden fee or not covered I should have stayed with American home shield


P
Pam
Pineville, North Carolina
8/4/2017
Marc was the person I spoke with. Lots of good information about how the product works.


Kochav K
Los Angeles, California
7/31/2017
They raise the price after 1 year. And then I called for cancellation of the policy I was on hold for 2.45 hours and they needed to transfer me from one to another until was cancelled.


Ray J
Winston-Salem, North Carolina
7/25/2017
i think it's a deal if something breaks and you don't have to worry about



Our Partner
8.2 / 10
  • 24/7 Claims Service
  • Pre-Screened and Licensed Local Technicians
  • Coverage regardless of make, model or age
  • Monthly and Annual Plans
  • No claim limits
  • 1 Month Free With Purchase Of Any Single Payment Plan
  • Plans For As Low As $1 Per Day