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ServicePlus Home Warranty Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
446 Customer Comments & Reviews - see all comments
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Founded in 2016, ServicePlus is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Plans for multi-unit homes are available. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee. ServicePlus is located in Edison, New Jersey.
 
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How is ServicePlus rated?

Breakdown

4.5/5
Transparency
4.5/5
Claims Processing
4.5/5
Coverage Options
4.5/5
Additional Benefits
4.0/5
Customer Experience

Overall Rating: 4.4 / 5 (Excellent)

ServicePlus is unusual for having two pre-packaged plans that each cover a mix of systems and appliances. Optional coverage outside the standard plans is available for a wide range of home features. The company's Platinum plan stands out for covering two heating and air condition systems, which can be helpful for homeowners of duplexes or homes where there are more than one type of heating system, e.g. baseboards in the kitchen and forced hot air elsewhere. At a flat rate service fee of $75 per service call, the company falls in line with other warranty companies when it comes to deductibles. Customers can file claims 24/7 by telephone or online through the company's portal. ServicePlus publishes a sample contract online and a thorough explanation of what is covered under its two plans. We recommend that potential customers thoroughly read their contract to understand coverage limits, policies on pre-existing problems with covered items, and other important issues.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Term
Term Benefit Limit
$3,000
Typical Appliance Benefit Limit
$1,500
Typical Systems Benefit Limit
$1,500

Coverage Options - 4.5 / 5

ServicePlus offers two types of plans: Gold and Platinum. Both of these have a series of optional add-ons, such as pools, spas, central vacuum, limited roof leaks, and septic systems, to name a few. Their pre-packaged plans can therefore be expanded to suit every homeowner's needs. No home inspection is required to purchase a policy. Appliance and system coverage is guaranteed regardless of age, make, or model. However, maintenance records are required for service and the company has a pre-existing condition policy which is unusual in the industry and may limit coverage.

What does ServicePlus cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump
  • Furnace

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Freestanding Ice Makers
  • Built-In Trash Compactors
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
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Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $569
Minimum Contract Length
13 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4 / 5

For a single-family home in a small midwestern city, ServicePlus' Gold Plan premium is $569. The company's Platinum plan for the same home runs $649. An annual contract is required for both plans and premiums must be paid on an annual basis. ServicePlus does not require a home inspection. Coverage starts 30 days after you sign your contract. The company has a 30-day cancellation policy in place.

Sample Contract

ServicePlus provides a sample contract for potential customers on its website: ServicePlus Sample Contract

Cancellation Policy

You may cancel this Agreement within the first thirty (30) days of the order date for a full refund of the paid contract fees, less any service costs incurred by us. If this Agreement is canceled after thirty (30) days, you shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by us. If we have provided services and the amount of the service costs incurred by us is greater than the contract fees paid, then no refund will be due to you.

Claims & Service

Claims

Service Fee
Flat rate, $75 per service call.
Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 4.5 / 5

Even though appliance and system repairs are often unexpected, ServicePlus' flat rate $75 service fee makes budgeting for home repairs a little bit easier. Some home warranty companies work use a scale to price service calls. We appreciate the predictability the company's service fee structure provides. ServicePlus makes filing claims easy. You can call the company 24/7 or file your claim online using the company's claims portal.

ServicePlus Reputation

Company Details

Year Founded
2016
NHSCA Membership
TrustPilot Rating
1.7 out of 5
BBB Rating
C+
Date Collected
2021-06-25

Reputation - 4 / 5

ServicePlus has a C+ rating from the Better Business Bureau. Customer reviews are mixed, with some consumers expressing satisfaction with the service they've received and other distraught over denied claims and unsatisfactory contractor assignments. The company earns just 1.7 out of 5 stars on Trustpilot.

Contact & Additional Information

Homepage URL
https://www.serviceplus.com/
Company Phone
(800) 545-0402
Headquarters Address
518 Old Post Road, Suite 7 #315, Edison, NJ, 08817
Year Founded
2016

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446 Customer Comments & Reviews

Loading Reviews ...
R
Rosanne B
4/22/2022
Whatever you do, DO NOT use this company. They refused my claim for a water heater because there was a small leak from the tank and in the fine print of their contract they do not cover the tank. THERE WAS NO HOT WATER!! It was obviously broken. They told my son to go ahead and have it fixed and we would be reimbursed. 17 days later they notified me they were denying the claim. When I notified the service department that I wanted to cancel this non-service, I was belittled and told that I had a contract, and used the analogy that I could not break it because it was like "buying a car and deciding a month later you didn't like the color". If you have been wronged by this company, file a... Read More

F
Fred L
4/15/2022
I wish there was a zero star rating. My comments are the same as the rest of the low rating reviews. Waiting for months for the “goodwill” checks (another name for we won’t fix the appliance). The best part of the “goodwill” checks is when the policy expires and I haven’t received the checks, I lose them. Great business plan. In summary, DO NOT USE THIS OUTFIT. YOU WILL BE DISAPPOINTED AND OUT THE COST OF THEIR NON-SERVICE PKAN.

nievesg
4/1/2022
Beware of Service Plus Home Warranty. This company does not take the consumer's needs seriously. I had them for 14 months and never had to use their services until 2 weeks ago. My A/C began to blow hot air, so I filed a claim. Their policy is that a technician would call me within 48 hours to trouble shot the issue and get the system working. No one called me, so I decided to use a company via Service Plus Home Warranty contact your own technician policy. The technician found there was a leak coming out of the evaporator coil, so he called Service Plus Home Warranty's authorization Dept. and spoke to a gentleman named Edgar. This was the procedure to obtain approval for him to replace the... Read More

B
Beverly j
3/12/2022
How do I access my service plan without signing for you to access my credit card?

K
K K
2/24/2022
Service Plus scammed a 79 year old widow out of $1,197 for a three year contract where they refused to service a washer then refused to refund 18 months of the contract. It is an absolute scam of a service and would give it negative stars if I could. The manager refused to give contact details for the complaint department or CEO information. He then sent a cancellation of the contract without the proper refund. SERVICE PLUS is an absolute SCAM of a company. DO NOT WASTE your money.

S
Steve S
12/28/2021
I have not received reimbursement for services rendered in July. ServicePlus did not have a technician in the area to repair my air conditioner. I paid $470.00 out of pocket. Submitted the invoice and was told ServicePlus will only reimburse me $300.00. I am still waiting for that check. No one at ServicePlus can give me a straight answer why I have not been reimbursed. My sales representative Tim Dill denies selling me the policy. Yet I have his direct contact information. Do not do business with this company. Rating should be 0 stars.

bpurc2800
12/4/2021
Waiting for 2 months for A technician to come and Diagnosis my washing. Still waiting.

D
Donshuemake
12/3/2021
Gentleman that signed me up got me a good rate for the service. I’ve had a policy like this before and it helped me pay for some plumbing issues I was having with no problem. Highly recommend.

J
Jacob
12/2/2021
Great service, reasonable pricing.A lot of incentives. Simon Hall was very patient and convince me to buy policy.

M
Maria F
11/17/2021
Terrible service. Never have any techs available and will wait for weeks for a call from someone

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  • Appliance-only, systems-only, or combination plans available
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  • No home inspection required
  • File claims online or by phone
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