Promoted
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
Super Home Warranty Review
ConsumersAdvocate.org
129 Customer Comments & Reviews - see all comments
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Headquartered in San Francisco, California, Super is a subscription-based home warranty company that provides preventive maintenance and breakdown coverage for systems and appliances. The affords customers convenience with a claim filing process that can be completed online, via mobile, or by phone or email. Super serves customers in five states and the District of Columbia.
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129 Customer Comments & Reviews
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Left me without A/C for weeks in Texas in July. Other claims denied without 75 dollar copay refund. Beyond a bad company, more just pure evil. If you want a home warranty as a buy (in Texas usually seller pays for the first year), just take that money, open a high yield savings account and use it for unexpected home expenses. You will end up saving money no matter what goes wrong. They will not help you out of an expensive situation, they just make you suffer until you say forget it and take care of it on your own. It’s how they do business. Do yourself a favor, if you feel tempted to give money to this company just burn it in a campfire instead at least you’ll get a s’mores out of it
THE WORST COMPANY EVER! Do not use this company for anything. They are unreliable, unresponsive and could give a damn about customer relations. After reading the previous comments, they generate most of their business via real estate transactions, when the buyers do not have the opportunity to assess the real "value" of this warranty operation. I would not recommend them at all.
THIS COMPANY IS THE WORST. They don't answer the phone and their service for a claim is terrible.
I bought super warranty because it was recommended through a friend. I recently had an issue with my plumbing. I called the customer service phone number provided. The agent was very helpful and found us a plumber to come out the same day. We had to pay extra fee of $150 because it was an emergency on a weekend. The plumber came out within 5 hours to fix our issue which was great. The issue I had was that I paid for their highest and most expensive warranty plan but Super still charged me an extra $150 for the emergency visit and an extra $125 for the plumber having to move my commode to get to the clog pipe. If I knew that moving a commode would of cost me $125 then I would of moved the... Read More
Avoid Super Home Warranty like the plague (or Covid-19). This company is despicable, the customer service is a combination of infuriating and robotic-like and they will do everything in their power to not cover anything. I've had the buyer's policy for about six months and everything about my interaction with them has been nothing short of frustrating. They send out incompetent workers, their own customer service is delayed and ALWAYS misses the mark or does not adequately address the issue, and you as the consumer have virtually no recourse for action. Everything is also done over email so you'll never get to talk to a human. This company has raised my stress, made me furious and upset,... Read More
I thought home warranties were a waste, but repeated visits from a Super rep to my office (I'm a Realtor) convinced me otherwise. They *assured* my colleagues and me that they were different--they didn't have the shady contractors, non-responsiveness, and baseline of denying claims like other warranty companies. Color me stupid. Came time to move and I purchased their most popular plan for my personal home. What a waste of nearly $800. You're better off starting a savings account for home-related issues and avoid the headache of trying to get anyone at this sham of a company to help you. They won't. Super Sucks. Save your money.
Do not purchase! I closed on my home on June 12, 2020 and purchased the Hello Super warranty per strong recommendation from my realtor (who I suspect received a commission). I filed one claim for a worn out shower cartridge on 9/3/2020, which is clearly listed in my contract as an approved repair/replacement item. Hello Super successfully charged me the $75 copay immediately, however 6 weeks later I'm still calling Hello Super every few days to find out when I can expect this problem to be resolved. Every phone call, with a different person each time, has gone the same - they promise to look into it and resolve the matter, but I continue to see zero progress - after about 8 no-shows... Read More
This warranty was purchased by the seller of my home. Worst company ever, the customer service is atrocious. They have just about 10 people answering the phone. You can never get a “decision maker”. They have owed me $370 for over 2 months. I have called over 30 times and emailed 20 time. All I get is we are sorry someone dropped the ball. Not to mention they deduct fees that are listed in warranty.
I have been in insurance for 20 years I suggest American Home Shield. I used them before I moved, phenomenal customer service, nationwide hundreds to thousands of employees and they actually pay claims within 2 weeks.
https://www.ahs.com
Scam company , worst customer service ever ,your claim will take so long , give hard time to avoid the cover
please don't waste your time and your money with this people .they will face big legal action
Super is absolutely the worst, worst, worst home warranty company I've ever had the displeasure of dealing with. The customer service is horrendous, when you report a problem, you better be patient because it can take 2-3 weeks before someone actually comes to fix your problem, and when they do fix the problem, you better believe you are going to be billed for it.. which defeats the purpose of a home warranty in the first place. They are garbage, avoid, avoid, avoid!
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone