Promoted
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
Super Home Warranty Review
ConsumersAdvocate.org
129 Customer Comments & Reviews - see all comments
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Headquartered in San Francisco, California, Super is a subscription-based home warranty company that provides preventive maintenance and breakdown coverage for systems and appliances. The affords customers convenience with a claim filing process that can be completed online, via mobile, or by phone or email. Super serves customers in five states and the District of Columbia.
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129 Customer Comments & Reviews
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We put a claim in for our HVAC system two weeks ago and we have yet to have a technician sent to our home. Now our ceiling is leaking and when we called again to let them know the situation was escalating, they said it would be 2-3 more DAYS until someone could come out. 0/10 DO NOT RECOMMEND.
Horrible customer service. They say they cover a lot of things from their brochure. However in reality once the technician was sent, they say this isn't covered/doesn't apply and you need to pay additional service+equipment cost.
BTW, even the appoints takes forever. They says, they have plenty of providers to cover our area without delays. Totally False promises.
THE WORST SERVICE EVER!!!! SCAM AND CHARGE YOU A TON OF MONEY AND THEY HAVE TO REPAIR
DO NOT SUBSCRIBE WITH THEM !!!!
We are in the East Valley of Phoenix day 6 without any AC and record breaking temps over 115 for 6 days in a row. Super states they are still waiting on the part confirmation. This is an R-22 system with a compressor that is no longer being made. They somehow say they can still get it. 6 days later and still nothing. The supervisor responsible is out of the office and we are told we have to wait and they do not know when he will be back in. The house with 3 portable AC units running is still at 95 degrees inside. I am in shock that a company with such policies is still in business.
Hello, I am writing to provide feedback on my horrible experience with SUPER from Midlothian TexAS!!!We have been trying for 10 days now to resolve an issue with horrible customer service and no resolution in sight... most recient communication with my husband stated it could be up to 3 more weeks before they fix our A/C with temps of 100 degrees. We have our personal home and 3 additional rental homes covered under your warranty plan for several years. We live in Midlothian, TX, which when purchasing the warranty originally, we were assured that you had plenty of providers to cover our area without delays... this has not been the case but we have been patient with HelloSuper. This... Read More
Just the worst. Despite my appliance clearly being under warranty according to their contract, they washed over all of that and said it wasn't. Nothing I can do about it unless they expect me to take them to civil claims court. And they called my bluff, for now. It also took them 17 days to get back to me about my claim. Even if you are lucky enough to get something covered by them, ask yourself if you're ok going 17 days for a response, plus however long it takes for them to actually fix it. The ethical dilemma here is overwhelming.
I too am a realtor and never would I suggest to any of my clients to EVER go with this company. Typically the sales reps always assure the realtors that they are here to help our clients in the event there is a problem. I will tell you right now that the North Dallas rep is worthless. I cannot tell you how much money and time has been wasted on overhead at Hello Super and the number of times the contractor comes out when it would have been much more cost effective to replace the appliance. The company is always pointing fingers and they never problem solve. The stall tactics, lack of communication and transparency is under whelming. I encourage any future buyer to seriously look... Read More
Worst Home Warranty company ever! We have been a customer for 5 months and every claim has been a hassle. Many many phone calls to get the service scheduled, followed by even more phone calls because the technician wasn't competent and all this made each claim be weeks and in once case, months (still unresolved). I have called, emailed and even commented on their Facebook page to try and get their attention to our issues and still haven't hear from anyone. In fact, they deleted my comment on Facebook by blocking me. I still have two open claims and am waiting, and waiting, and waiting. What a waste of money and time. Shame on them.
Nothing but horrible experiences with Super and I'm a realtor! They have dropped the ball on our claims, take hours to get anyone to respond and constantly over charge us. This company is a nightmare! Do not use and do not suggest to any of your clients! RUN AWAY AS FAST AS YOU CAN!
Avoid at all costs. This company is TERRIBLE. They don't even respond to emergency services within the time frame stated in their Terms and Conditions.
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone