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🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
Super Home Warranty Review
ConsumersAdvocate.org
129 Customer Comments & Reviews - see all comments
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Headquartered in San Francisco, California, Super is a subscription-based home warranty company that provides preventive maintenance and breakdown coverage for systems and appliances. The affords customers convenience with a claim filing process that can be completed online, via mobile, or by phone or email. Super serves customers in five states and the District of Columbia.
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129 Customer Comments & Reviews
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My old home warranty company when another direction and somehow transferred my account to Super. When tried to contact Super initially, was informed that they did not cover may area, then when I called said that they would, but services seemed to be very sketchy. Very poor, uncoordinated services. Don't answer phones and internet information was sparse. Don't cover what they say they would on the contract...always looking for exceptions and reasons why not to cover. They contracted with dubiously qualified providers. Took too long to hear back about approval for repairs (over a week), requiring me to call and when I did, encountered a rude representative. My renewal was fortunately... Read More
I have been a Super Home Warranty customer since 2019. The first couple of years this company was excellent at customer service. Between 2022 and 2023, the customer service and their service providers are terrible. There are long hold times, and you can't speak to anyone directly in a timely manner. They don't also return calls nor emails. As one example, I hired an independent contractor to maintenance our HVAC since it wasn't working properly. They confirmed we needed a fan motor. I filed a claim with Super and paid a co-pay for the HVAC service. Super's service provider inspected it and said there was nothing wrong. AC unit was still not working properly. I then submitted... Read More
We've had Super for 4 months and recently submitted a claim for a faulty showerhead stem. It took just over a week to receive a response regarding the submitted claim, then another 8 business days for them to approve the estimate for the repair. The amount the plan covers for such a repair is really minimal.
After over 10 years with American Home Shield, we switched due to poor customer service and increasing monthly subscription rates.
We will likely switch to Choice Home Warranty, due to better reviews and pricing.
Super has been disappointing so far.
The worst home warranty company that exists. There is never a live person you can talk too. Attempting to get anything done with this home warranty is beyond absurd. Horrible customer service. Response time also is more than 48 hours. They are quick to charge. They have a $50 administrative fee for cancelling subscription, which is unnecessary when they are not keeping their end of the bargain. Never again! I would never recommend this home warranty company to anyone. If you are looking for a home warranty please look elsewhere. AHS, Select, Choice any other home warranty except this one.
I sold my home and am now renting. After 3 emails they still will not cancel my plan.
I work in the legal/real estate field. I have nothing nice to say about this company. They are among the highest in the industry. The SELLER paid for my warranty at closing, but Super automatically charged renewals TO ME without consent. Super required me to pay for a service call when the service technician never came out to my house. This last time, the tech utilized my personal photos, performed an evaluation using my pictures (without even looking at the work) and then Super denied the claim, stating that I should have regular service company maintain my equipment, and if I did, they probably stepped on the equipment and broke it. I have not disclosed that I in fact do have a regular... Read More
When I gad a $600 problem w my regulator on my air conditioner you offered to cover $150.
Not what our contract states. Dishonest business practices.
Will not renew with you when you do not cover what you agreed too.
Garbage! Do not purchase warranty! It's a waste of money. Had A/C issue, blamed it on preexisting condition. Had an oven making loud noise, they said if it still works they wont repair for noise issue. USELESS!!!
We purchased a new home in Sep of 2021. The realtor recommended this Hone Warranty company. All was fine until we started the AC in April of 2022 and one of the AC units was not blowing cold air. I put in the request to Super for evaluation. The service technician was prompt but not sure of the problem so they had to send another technician out. He found a leak in the evaporator coil. The AC was working fine in November but not used again until April. The AC is 20 years old. The diagnosis was 16 days ago. Super took 3 days to review then stated their review was pending the Home Inspection report. I responded stating that if the home inspection report was prerequisite then it... Read More
I don’t know who wrote the “fantastic” reviews below, but I suspect bots or company employees. I’ve had Super 2 years, and used them a handful of times. I would say that 2 out of 5 times were good experiences... the rest were bad (so less than 50% success rate) and what is the worst is all of the stuff they find reasons not to help with. They find more reasons to not cover things than anyplace I’ve ever seen. And every time their answer is sort of a snotty, “Well OF COURSE we won’t do that; we’re a home warranty company!” Funny, I thought your whole schtick was that you were better than a home warranty company. Shattered plumbing pipe with massive kitchen flood? Not covered.... Read More
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone