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ServicePlus Home Warranty Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
446 Customer Comments & Reviews - see all comments
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Founded in 2016, ServicePlus is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Plans for multi-unit homes are available. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee. ServicePlus is located in Edison, New Jersey.
 
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How is ServicePlus rated?

Breakdown

4.5/5
Transparency
4.5/5
Claims Processing
4.5/5
Coverage Options
4.5/5
Additional Benefits
4.0/5
Customer Experience

Overall Rating: 4.4 / 5 (Excellent)

ServicePlus is unusual for having two pre-packaged plans that each cover a mix of systems and appliances. Optional coverage outside the standard plans is available for a wide range of home features.

The company's Platinum plan stands out for covering two heating and air condition systems, which can be helpful for homeowners of duplexes or homes where there are more than one type of heating system, e.g. baseboards in the kitchen and forced hot air elsewhere.

At a flat rate service fee of $75 per service call, the company falls in line with other warranty companies when it comes to deductibles. Customers can file claims 24/7 by telephone or online through the company's portal.

ServicePlus publishes a sample contract online and a thorough explanation of what is covered under its two plans. We recommend that potential customers thoroughly read their contract to understand coverage limits, policies on pre-existing problems with covered items, and other important issues.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Term
Term Benefit Limit
$3,000
Typical Appliance Benefit Limit
$1,500
Typical Systems Benefit Limit
$1,500

Coverage Options - 4.5 / 5

ServicePlus offers two types of plans: Gold and Platinum.

Both of these have a series of optional add-ons, such as pools, spas, central vacuum, limited roof leaks, and septic systems, to name a few. Their pre-packaged plans can therefore be expanded to suit every homeowner's needs.

No home inspection is required to purchase a policy. Appliance and system coverage is guaranteed regardless of age, make, or model. However, maintenance records are required for service and the company has a pre-existing condition policy which is unusual in the industry and may limit coverage.

What does ServicePlus cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump
  • Furnace

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Freestanding Ice Makers
  • Built-In Trash Compactors
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
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1 More

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $569
Minimum Contract Length
13 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4 / 5

For a single-family home in a small midwestern city, ServicePlus' Gold Plan premium is $569. The company's Platinum plan for the same home runs $649. An annual contract is required for both plans and premiums must be paid on an annual basis.

ServicePlus does not require a home inspection. Coverage starts 30 days after you sign your contract. The company has a 30-day cancellation policy in place.

Sample Contract

ServicePlus provides a sample contract for potential customers on its website: ServicePlus Sample Contract

Cancellation Policy

You may cancel this Agreement within the first thirty (30) days of the order date for a full refund of the paid contract fees, less any service costs incurred by us.

If this Agreement is canceled after thirty (30) days, you shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by us.

If we have provided services and the amount of the service costs incurred by us is greater than the contract fees paid, then no refund will be due to you.

Claims & Service

Claims

Service Fee
Flat rate, $75 per service call.
Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 4.5 / 5

Even though appliance and system repairs are often unexpected, ServicePlus' flat rate $75 service fee makes budgeting for home repairs a little bit easier. Some home warranty companies work use a scale to price service calls. We appreciate the predictability the company's service fee structure provides.

ServicePlus makes filing claims easy. You can call the company 24/7 or file your claim online using the company's claims portal.

ServicePlus Reputation

Company Details

Year Founded
2016
NHSCA Membership
TrustPilot Rating
1.7 out of 5
BBB Rating
C+
Date Collected
2021-06-25

Reputation - 4 / 5

ServicePlus has a C+ rating from the Better Business Bureau. Customer reviews are mixed, with some consumers expressing satisfaction with the service they've received and other distraught over denied claims and unsatisfactory contractor assignments. The company earns just 1.7 out of 5 stars on Trustpilot.

Contact & Additional Information

Homepage URL
https://www.serviceplus.com/
Company Phone
(800) 545-0402
Headquarters Address
518 Old Post Road, Suite 7 #315, Edison, NJ, 08817
Year Founded
2016

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446 Customer Comments & Reviews

Loading Reviews ...
aprettysista
11/12/2021
Wish I had read the reviews 😕 Off to a bad start opened my on-line account .my service address is wrong & my service fee/deductible is $125 instead of the $75 that was advertised & confirmed by the sales agent. Hope they fix it. So much for Google 's op 10

J
Jim H
11/4/2021
They sent a plumber who was not qualified. Five days without hot water, Got approved to call my own plumber up to $350.00. Spent $170.00. Ninety days later I am still looking for my reimbursement If zero stars was available I would have check that terrible is not a strong enough word to describe their service

K
Kokouvi D
11/3/2021
I really do love your coverage because you covered a lot for less fee

wgrogers5463
11/3/2021
Fast, clear salesmanship at its best. Appreciated my time & finances. Thx!

C
Clausell H
10/27/2021
I have not received my paperwork I called ten times we will call you back. But they have received $2000. But have not received my paperwork.

B
Bert s
10/17/2021
Well, I’m not happy at all I put in my request for a repair on 10/11/21, Monday to date 10/17, Sunday there is still no action for a Tech it says on the Contract within 48 hrs. I should or I should get an email into who is the Co. tech would be. On the other hand my other home it’s only a mile from this house I got me a HOME WARRANTY from AMERICAN HOME SHIELD within 48 hrs I got an email from a Co. tech I called them made an appt. it was fixed after couple days. What also I don’t get it is I called on Friday the 15th this Call ctr agent said there is also an option thru video call I’ll pay $60. copay and a Tech will go through diagnosis! What the hell is this they can do a video call but... Read More

T
T W
10/2/2021
Awful decision to purchase this plan. I should have researched further. I do not know how to obtain service - clumsy requirement to request or obtain service. High pressure to sale higher cost plan on initial contact. I should have hung up. Another Senior Citizen making an Awful decision!!! I should have read the reviews!!!!! Contacting BBB to tell them that a “B” is TOO high!!!!

laurel.ginsberg
10/1/2021
I submitted a claim on 3 Jun 2021. The company did not assign a repairman until I called on 7 Jun. The repair could not be completed and a buyout was authorized on 12 Jul 2021 after several calls to the company. On 13 Jul, I was told that checks may take 30 days. On 17 Aug, the company informed me I would have to wait until 17 Sep for the settlement check. On 20 Sep I was told the checks were only issued on Fri in a batch of checks when funds were available, but the check should be issued by 24 Sep or at the latest by 1 Oct. On 1 Oct at 1:55 pm I was told by a case manager the company was planning to issue a check but there had been a glitch in the system. The case manager assured me... Read More

harryfoxoriginal
10/1/2021
TOTAL SCAM. They claim they cover things but have so many backdoor clauses to keep them from paying out more than what the average person watching a YouTube tutorial cam do themselves. AVOID THIS COMPANY AT ALL COST. THEY ARE NOT WORTH YOUR TIME, EFFORT, AND MONEY!!!! TELL YOUR FRIENDS AND FAMILY NOT TO USE THIS COMPANY!!!! PETITION FOR THEM NOT TO BE ALLOWED TO OPERATE IN YOUR STATE.

svnrao.singaraju
10/1/2021
WORST POSSIBLE SERVICE. DON'T WASTE YOUR MONEY. POOR KNOWLEDGE OF JOB. WORST RAPPO with TECHNITIANS. WORST CUSTOMER SERVICE. ANSWERING ALWAYS REPORTS YOUR ARE 1st IN PLACE after 4/5. CALL BACK REQUEST REPORTS CALLER ID INVALID. TECHNITIANS REPORTED THEY WERE NOT PAID , AND DON'T WORK FOR THIS COMPANY. DON'T WASTE MONEY USING THIS COMPANY. WORST CUSTOMER SERVICE. WORST TELEPHONY SYSTEM. WORST RAPPO. WORST PAYBACK SYSTEM. UNAVAILABLE MANAGERS. MINUS RATINGS -terribly poor. Rao Singaraju

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