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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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Robin W
5/23/2020
So far so good! Only problem so far is I was told to minute wait time and it was asked to get a call back after waiting 5 minutes.

B
bryanpr
5/23/2020
First time submitting a claim and found the process quite easy.

desertlady77
5/22/2020
They got a plumber out to my house the next day. Jason came out to determine the problem, had to get the part, came back two days later, fixed my hot water heater. I was very pleased with the work he did and very pleased with Select for getting him out to me.

C
Claudester M
5/21/2020
Bruce was very helpful and professional. I would recommend plan to my family and friends.

Shirley Y
5/21/2020
I had this warranty over a year and never used it. When my hot tub needed a new heater they refused. Under my contract it says SPA. They told me they don't cover above ground hot tubs when I told them twice when I first started the application when asked that it was above ground.

V
Virginia S
5/17/2020
I had a flood because the faucet behind the washer failed. Only way to stop the water was to turn the water off for the entire house. Claim submitted on May 13th 2020. After many calls the company finally sent an mail they were looking for a technician on the 17th but it would taken another 48 hours to to get a name. Then I would have to call and get appt. I could not be without water for over a week. After 3 days I called a plumbing service and got it fixed at a cost of $684. I'm going to submit for reimbursement but am not anticipating a good response. DO NOT RECOMMEND THIS COMPANY.

phil4success.biz
5/17/2020
Buyer beware!!! As they say, always read the fine print before you purchase. I specifically bought this service for the roof repair warranty. Over the winter we did develop a water leak coming from the roof in the garage. Well, low & behold, that is NOT covered, along with a host of other exclusions. Bottom line. Got taken, and my fault. Always look over fine print. Worth your effort. Read carefully and figure out what IS covered. Not much: 6.4.2. Limited Roof Leak. This Agreement applies to roof leak repairs over the occupied living area of single family homes only. This Agreement covers the roof leaks only. Excluded: (i) patios;(ii) metal roofs; (iii) shingles;(iv) cracked and/or... Read More

lu.clark9
5/14/2020
I contacted Select Home Warranty because I noticed a noise that started in my A/C unit. 48 hours to get my claim assigned to a company and I had to contact them even though I had already responded to Select Home Warranty's inquiry asking me for 3 possible dates and times for service. Then they tell me I have to send them a picture of my A/C unit and 3 years of maintenance records. REALLY! The A/C tech can tell them if the unit has been abused or has not been taken care of. When I signed up, they did not require any proof but now that I have a claim, they want proof. Terrible service!! Don't sign up with them.

V
vikki m
5/13/2020
This company does NOT on their contracts. They will call a technician out but then make you pay not only their service fee but also the labor to repair a covered part. I waited nearly a week for someone to inspect my washer and then was told they can repair it but it will cost $155.00 more for labor. I asked the select warrant person to show me where in my contract that labor was not covered and she could only show me that if I needed a new one installation would not be covered. This is unacceptable for a home warranty company. Vikki M San Antonio TX 5/13/20 PS Look at all the complaints on just 1 day.

Sandra F
5/13/2020
Jason Taylor was very helpful. and I like the way Select Home Warranty works. I am looking forward to working with them. Sandra Foshee

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