Select Home Warranty Review
979 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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979 Customer Comments & Reviews
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I purchased the home warranty in April. I had a problem with my pool pump, they didnt cover it because I was in a grace period. I fixed it myself, they reimbursed me 150.00 bucks 8 months later. Fair enough. The second time I called my toilet was and the technician could not snake out the foreign object. The technician told us we needed a new toilet. At this point I am ok with this because it should be covered. I call back and they tell me they don't cover camera scopes which they said the technician told them I needed. I found it hard to believe that i needed a camera as I have some experience with plumbing. I then call the technician back and he said that he never told them... Read More
When you get a quote, a computer posing as a person will come online. It appears as iff you are chatting with a human. You are not. When you try to sign up for the plan, you are prompted to call a phone number, even after putting in your payment. When you call the phone number given it hangs up on you. When you finally do get a human they are rude and hang up on you. When a sales person calls you back and you tell them about it, and tell them you are no longer interested in their plan, you are hung up on! My thought is if this is their idea of customer service, then you know what you will get with their plan! Hung up on!
I was about to get a quote and asked the question of the coverage especially the caps on the replacement unit such as A/C. The sales rep on the phone he told me that yes there is a cap of $2000 on the AC. I knew that it is impossible to get the AC replaced for $2K so I asked how is it going to work. He said they buy replacement units at wholesale price at $2000 and I should be fine. When I asked will I pay any money from my pocket if this happens, he replied with exactly these words "This is only $400 policy, yo-yo. Have a good day" and he hang up. If this is what they do during the sales stage I wonder what happens when I make a claim!
The positive? They have responded promptly to my 2 service requests. The negative? In each case, I had to pay in advance and get reimbursed. This is not standard procedure with any home warranty company. When my garbage disposal broke, they said they don't send technicians, just reimburse for a new one. When the heating element went out in my oven they tried to send a repair person, but the company they had me contact said that they no longer do business with SHW because they have trouble getting paid. Join the club. It took 3 phone calls and several weeks to get the $75 for my garbage disposal. I had my oven repaired in October, and as of today (Feb23) I am STILL WAITING for... Read More
Those were the worst company that I have ever been dealt with. we had problem with fridge and it took several months for them to send somebody to just look at it and when the tech showed up after 4 months, he disappeared again and never showed up (BTW he was not a polite person) and our fridge was not fixed until I switched to another warranty company. It was waste of my money. If you want to purchase from warranty from them, make sure you have read policy carefully because THEY JUST PAY FOR THE PARTS, NOT FOR INSTALLATION! (i.e. in our case, defrost system was not working properly and they told us they will pay $68 for the part (the estimated cost of installation was $300)
BEWARE! DO NOT GET A POLICY WITH THESE PEOPLE. They will not replace my heating unit because they said leaks are not covered and THEIR repairman they sent said my problem is because of wear and tear on a part (which Select Home specifically told met that if that was the issue it WAS covered (before they received the call from the repairman) and the repairman was very angry how they are denying the claim. The repairman has called them repeatedly and they just keep coming up with different excuses not to pay. BEWARE! I would give a ZERO stars but it wouldn't let me.
Happy to take your money but won't return my calls, hung up on me and only offered one very unprofessional contractor option. Still waiting for a manager to return my call after several requests and promises from Select Home Warrenty that my call would be returned. Wouldn't recommend this company!
This company assured me they had service providers in my area, even though I expressly informed them we were very remote. After 3 different calls requesting assistance, I was told that my only option was to have a service tech of my choosing come to my house, assess the issue, and then call Select Home Warranty (SHW) so they could decide if the issue was covered. Being new to the area, I did not have a ready list of available technicians. After making several calls, it was apparent that the service techs did not want to come out in the hopes that their time and effort would be compensated by SHW. I called SHW and, after speaking with them to confirm they did not, in fact, have service... Read More
Stay away from this company. The staff was very unprofessional when it came to customer services. We were asking questions about renewal and the supervisor, Tom, was hostile, rude, and accusatory. The wife and I will definitely stay away from this company.
I purchased home warranty from Select in March of 2015 for $425. On 8/31/15, our A/C stopped blowing cool air so I called Select to file a claim. They sent out their contractor and they charged me $450 to add freon which at the time I thought was ok b/c the policy does not cover freon. On 9/18/15, The contractor had to come back out b/c it still was not cooling. I was told it would just take a while. Two weeks later the system was not working at all again so i was trying to deal with the contractor and they kept no-showing and finally they started to ignore me. Keep in mind, this was in the middle of summer in Texas and I have small children. On 9/26/15, I call Select twice... Read More
- No claims allowed in first 30 days
- Claims may be subject to caps for the length of the policy
- $60 Service Fee, $75 Cancellation Fee
- Thousands of local service providers across the country
- Easy online quote form (just your info & home address)
- Special Offer: Call now to receive $100 off plus two months free plus free roof leak coverage