Select Home Warranty Review


Rating: 9 / 10 (Excellent)
1,163 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.

How is Select rated?

Breakdown

9/10
Coverage
9/10
Reputation
9/10
Contract & Price
9/10
Claims & Service

Overall Rating: 9 / 10 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service, and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$500
Typical Systems Benefit Limit
$2,000

Coverage - 9 / 10

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, appliances are capped at $500, while systems are limited to $2,000. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 9 / 10

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims & Service - 9 / 10

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
6.1 out of 10
BBB Rating
B-
BBB Rating
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2017-01-26

Reputation - 9 / 10

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 6.1 out of 10, this company has held a B- rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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1163 Customer Comments & Reviews

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K
Kevin
Vista, California
2/14/2017
The worst home warranty program available. Submit a claim, pay the deductible, then they tell you that there's a $150 cap. See Section 10.1 in your agreement apparently. You report the problem, they choose the technicians, you can't shop around. Once the tech comes out, you then have to agree to accept their cap, pay the bill and send the invoice in, and they eventually send you a check for $150. Unless you think that you'll have at least 4 covered events per year of at least $195 each, you're signing up for their choice of technician, protracted service time, multiple phone calls, delays in recouping your $150, and an experience not worth any of the trouble. My regular pool guy... Read More


M
Moniza M
Allen, Texas
2/13/2017
We cancelled it within the first two months. Its awful. We called for a leaking washer, the technician told that the seal is broken. Warranty said they will not cover. When we complained they did not resolve. On top of that they charged us a cancellation fee.


LaTasha C
Washington, District of Columbia
2/13/2017
Select home warranty is a TERRIBLE company . I put in a claim in November for a dishwasher and never got a call back from select or a tech. I put in a claim 2 days ago about a washer and have been trying to contact someone about a scheduling. Given my previous experience I didn't want to wait . The consumer service has been horrible. Someone who identified herself as a supervisor hung on me and another left me on hold . They claim to have no idea who their CEO is. I am so unimpressed with this company .


D
Devona
Indianapolis, Indiana
2/13/2017
Total Scam! I am still waiting on my refund from back in June. $250 paid with no services rendered. I didn't realize they were so unreputable that hvac, plumbers, etc do not accept their calls to take the service!


Steve N
Terre Haute, Indiana
2/11/2017
e signed up for policy. They guy told us we had to wait 30 days before we could file a claim. We waited until 5 days after we made the claim to make our claim. We were then told We then called on the 9th then they told us to call on the 10th. On the 10th that has been in since 6 and that we would receive a phone call or email. We waited to 11 and called again. They told us that since we put it on 6 it is now its existing claim and it wont be covered. We then asked for manager there was no manager and that we would have to call back on Monday. 15 minutes I called back and I get another supervisor who answered the phone. I asked for a manager and I get a manager. I told them I was calling... Read More


T
tirzah
Atlanta, Georgia
2/10/2017
Filing a claim for my washing machine was pretty easy. I called Select Home Warranty and they sent a technician. They had given me four days before they can come see the equipment, but I had to call them to ask if they can make it faster and then they did. They ordered a part, it came in, then they fixed my washing machine.


J
j g
Smithfield, Kentucky
2/9/2017
the worst home warranty company I have ever experienced. our dishwasher went out late July. I filed a claim 07/22/2016. was given a claim number and told that I should be reimbursed $308.73 after paying $45.00 service charge. after much haggling and follow up I received a check for $183.73 on 12/05/2016. depreciation they claimed. save some money and save yourself some stress, DON'T deal with this company. they are shysters from the git-go. j glynn


S
steven
Bayville, New Jersey
2/7/2017
This company is a scam stay away if you value your home and bank account. When I fist called they stated that the water heater was completely covered. When my water heater broke I called and was informed according to section 6.4.3.3.4. of subsection 3.3.3.in the fine print if the heater leaks its not covered. Anyone knows that not until a water heater leaks do you know something is wrong. Of course they offered to cancel my policy and refund a potion of the money I paid. This will happen with any claim you put in. Instead of fixing anything on the policy that might cost a lot of money they will just give you back a little part of the money you paid. Its like having a home owners policy... Read More


Kona G
Virginia Beach, Virginia
2/6/2017
Hello Consumers I just wanted to tell you that I bought 2 home warranty with this company. If you live in VA, be aware that they do not have good relationship with their vendors. I placed a call in Mid November 2016 and to date it has not been resolved. I had to get a repair person outside of this insurance but I got it fixed. I cancelled both contact today. i highly do not recommend this company if you are a Virginia Resident. Your fingers will definitely do all the walking. Don't be fooled or get swayed by their prices. You will get what you paid for. the other thing is that they will leave out to dry without any followups


T
Theeran
Social Circle, Georgia
2/5/2017
They require three years of maintenance history. They did not cover any repairs over $400. If minor repairs is what u need this is the company but this is not a company that would cover Ac condenser replacement or water heater replacement. The supervisors are very rude and trained to not pay for needed repairs. They do everything from hanging up on customers to lying and miss leading them. Stay way! Even if it means paying more for another company. I made the mistake of buying a 2 yr plan. Once you pay for it you will not get a refund.



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