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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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Lisa
9/2/2020
Outstanding customer service! I have had two calls in a short period of time, and each one was handled professionally and quickly. Technicians they sent were very good, clean, respectful and QUICK!

T
TD
9/1/2020
Customer Service is helpful but dispatched technicians usually come to collect a fee and never return, which prompts a second call for a technician. A simple repair takes almost 2 weeks to begin to get resolved. Repair companies and/or technicians should be screened better by SHW. This has happened on more than one occasion.

abhill217
8/31/2020
What they are offering for replacement of my microwave seems fair at this moment, however, I've not yet had an opportunity to price another one. I can be more objective once I see prices. That will let me know if I will be getting my moneys worth for this contract. I will rate a four star at this time with an opportunity to review at a later date.

freetownatt
8/27/2020
I am very happy that my AC is now cooling my house during these very hot day's. I hope the services continue to be the same in the future. Thanks Select Home Warranty.

Tish H
8/27/2020
I submitted a claim. No one was sent to assess the situation. Submitted a receipt for $75.00 for repair. Nothing was received. Emailed company, no response. Not given a way to log in and check policy, status of claim, etc. No response from company at all. Called to cancel, they still refused to pay the $75.00 I paid for my repair. Horrible service all the way around. Would never recommend this company to ANYONE. Don't get a warranty from this company!!!

B
Bruce S
8/26/2020
I had an issue with my heat pump/ac. They gave me a company that NEVER called me or returned my calls. I found a company that came out & made the repair. SHW told me to send them the invoice & they would send me a check for that amount less the $75 fee. I have never received that check & today I made a claim on the same AC unit. SHW told me my coverage had expired on the day I made the first claim. I never got any kind of notice at all. SHW only wants your money, the DO NOT PAY on claims. PERIOD. STAY AS FAR FROM THIS COMPANY AS POSSIBLE. Unless of course you hate your money. One star because I couldn't do negative stars.

T
Tom J
8/26/2020
In the middle of the summer the air conditioner stopped.Its been 2 months and many calls .I finally had a local contractor fix it. Definitely stay away from this company.! BTW...Never told them it is repaired and still no call on their service repair !!

Patricia G
8/22/2020
GREAT UNTIL YOU NEED SERVICE , THEN THEY TRY TO DOWNGRADE YOUR APPLIANCE. MY CONVECTION OVEN /MICRO COST ALMOST 700. NOT WORKING RIGHT , NO ONE CAME TO THE HOME THEY OFFERED ME 100. AND SIGN OFF ON THE APPLIANCE

S
Stephen B
8/20/2020
Submitted claim for pool filter on July 27th. Select Home Warranty technician came out 5 days later on 08/01. Technician submitted the diagnosis to SHW on 08/06. After 27 phone calls to customer service, I decided to have the filter changed myself at a cost of $1,235.00 at the suggestion of several "customer service" agents and 3 supervisors. After 4 weeks of nothing but aggravation, they offered me $100.00 and said have a nice day. I cancelled the contract on the spot. Nothing but a scam company

I
Ilene
8/14/2020
I had my policy for 51 days and just cancelled. I am hoping I will get money refunded although they have told me I will not get all of my money refunded, even though I did not receive compensation for a claim I tried to submit. We had no A/C in our house for 3 1/2 days in the middle of summer in Florida and after many phone calls, emails and frustration- was notified that Select Home warranty company would not cover any of my repair. I had to deal with a rude, nasty contractor that was sent to my home. I ended up using my own contractor as advised by the company and was then notified first 1 then a different reason why they would not reimburse us. I will be reporting this company to... Read More

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