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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

Loading Reviews ...
K
Kathy
11/16/2019
Good customer service. Although I didn’t agree with the result, the representatives explained to me about the review process.

sjrplatten
11/16/2019
Everytime we call their customer service is really helpful. The turn around time for our service techs are prompt and all their contractors are polite and kind. They leave the job complete and we are very satisfied.

jeanalbury
11/16/2019
New to Select Home Warranty company. I ended up using my own service technician but was pleased how everything was handled and processed.

B
Barb K
11/16/2019
I started last week and had received no information on this company that I signed up with. So I called them and asked if they could send me my contract. They said they would and they did my email.

M
Maritza J
11/16/2019
Very easy claims process. Had to submit claim for refund awaiting check so far excellent service

Jameson K
11/15/2019
Select home warrenty is prompt in helping you but it’s difficult to get them to actual approve a claim. They have a system set up that makes you want to give up on a claim. They are very friendly and the support team is very knowledgeable and polite.

W
Willis w
11/15/2019
Your company is very bad. I initiated a claim on November 1, 2019. Here it November 15, 2019 only after going back and forth for three weeks about my plumbing issue. Only for you/your company tell me you’re denying my claim because my issue was not normal wear and tear. And I have to find my own to Technician for my issue. That’s not true. I pay you all for a service, it’s not my responsibility to find my own tech. That’s your job. I only pay my $45 service fee and you’re suppose to pay the repair cost. I went as far as to supply the name of a company and their number. But in your fine print it says it covers accidents and normal wear and tear. However, I fixed my own problem and it only... Read More

S
SHERI W
11/15/2019
WHEN SOMETHING BREAKS IN THE HOME IT IS AN EMERGENCY. IT SHOULD NOT TAKE 24 TO 48 HOURS TO BE PUT IN TOUCH WITH A REPAIRMAN

P
Phil
11/15/2019
Very easy to sign up for this service and the customer service representative, Sam, was extremely helpful and knowledgeable about Select services and plans.

T
Teresa F
11/15/2019
Your company is a joke I purchased three years of warranties on four homes and every claim is either not covered or a small refund amount applies to the actual cost of me finding my own vendor to make repairs or replacements at my cost. Your process in finding reputable vendors is no better than any other home warranty company but I was assured when buying your warranties Select Home Warranty was better than any warranty company out there when it came to having reputable vendors that isn't true. I demand to be reimbursed for the balance on my warranties give me my hard earned money back and my policies do not expire until july/august of 2021! I spoke to your customer service department... Read More

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  • Appliance-only, systems-only, or combination plans available
  • Covers single-family, multi-unit, and rental properties
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  • No home inspection required
  • File claims online or by phone
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