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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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Deena B
11/1/2019
Last year I purchased their most recommended bronze plan for 3 years for almost $1000 and was told it would cover water heaters. The website also states that it covers water heaters. My water heater just went out and it will cost $1600 to replace it. The company took three weeks to get to a resolution and finally sent us an email saying that they will only reimburse us $175 for the new water heater because it is 12 years old (which is not that old for a water heater). The contract that they sent me AFTER we discussed coverage and paid for the warranty has fine print that says they will only pay depreciated value on ANYTHING. They advertise that the water heater is COVERED under warranty... Read More

fredajones911
10/31/2019
I took off from work in NOLA and waited for Suretec Appliance Repair of Slidell La and spoke to 2 service men stated they were on there way never arrived. Called their business number a recording. I was marked as unable to contact. SELECT har placed me back in another 48 hour wait to located a provider.

Theresa M
10/31/2019
It has only been a few months since I signed up to use SHW. I have used them a couple of times so far. Each time they have arranged the repair service request and scheduled the appointment quickly. The repair company's reached out to me so fast! Within a few days a service person is at my home for the repairs. So far I am very satisfied with this company!

T
Tony T
10/31/2019
The claims agent that I talked to was very helpful and processed the claim very efficiently. I was contacted by the contractor that was accepted the claim within a few hours and the appointment for the technician to confirm the repairs needed was set up for the next day. I was very satisfied with the fast and friendly service provided so far.

Amy A
10/31/2019
I have had this warranty for a couple of years i submitted a claim my hot water tank has my floor soak and wet the tray isn't draining and they tell me it is not covered and to call a plumber so I am not happy. So I will be taking my service to another company.

Mary A
10/31/2019
The agent was friendly handled my claim request efficiently. I appreciate her telephone manner.

Steven H
10/31/2019
They help us it was great we had a call and technician right away

bmunoz1596
10/31/2019
48 hrs to have a "claim", as they call it, addressed!!!! All I want is someone to come out ASAP to fix my a/c. Brochure says 24/7 "because breakdowns don't happen at convenient times" BS!!!! If I could rate no stars I would.

gmanhenderson
10/30/2019
You don't honor the warranty. You make excuses to avoid providing services that are difficult to provide.

Michelle K
10/30/2019
I am beyond frustrated with this company. I paid for a 6 year policy upfront; fully paid! In the 2 years and 1 month that I have had the policy, they have denied all 3 of my claims. The customer service is very unprofessional. I cancelled my policy yesterday. When I called them today to check on the status of my refund, they stated that my refund will only be a small amount($250) because I cancelled the policy. They also stated today that they paid $150 to my local AC company. This was false. This company is only interested in getting your money. They made almost $1700 from me, and never did a thing. I strongly do NOT recommend this company.

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