10 Best
Home Warranties
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Home Warranties
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🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
Old Republic Home Warranty Review
ConsumersAdvocate.org
156 Customer Comments & Reviews - see all comments
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Old Republic Home Protection, formerly called Dependable Home Warranty, was founded in 1974 and became a subsidiary of Old Republic International in 1982. The California-based company has since undergone management changes that have contributed to its growth and expansion beyond California. It is currently considered the third largest home warranty company in the United States.
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156 Customer Comments & Reviews
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Old republic left us for 2 weeks, going on 3 without air conditioning in the middle of summer in North Carolina where it's as hot and humid.. not only was it hot but I had to leave my windows open all the time and had the risk of someone breaking in.. all they would have stopping them was a screen.
Upon moving in to a new home after purchasing, my fridge began leaking water which would rapidly pool in the bottom of the fridge. This is a textbook example of an issue that is obviously covered by my Plan with Old Republic. When I called to request service, the agent, clearly following a script that all agents are forced to follow, asked me a series of leading questions, entrapping me into saying that I noticed the leak right away upon "moving in", which qualified it as a pre-existing condition, which means they would not cover it. Old Republic claims it does not matter that the fridge was not leaking at the time of my multiple walkthroughs of the property during the escrow process... Read More
ORHP cannot find my icemaker for replacement. A huge selling point for their warranty is that, if they cannot fix your appliance, they will replace it. That promise is NOT true!
I was told that my refrigerator is "working fine" even though an icemaker is a VITAL part of a "working" refrigerator.
Full disclosure; I have been offered a "cash out", but I am still out an icemaker AND my $100 co-pay!
Old Republic has always taken care of my issues with my home.
I had switched to American Home shield and found there plumbing contractor was a crook. I stop using AHS. I think they are lousy.
If I could give a zero rating I would. I purchased their "platinum" "top of the line " plan and less than 3 months into my home I learn what a joke Old Republic is. Bought a home less than 3 months ago and for piece of mind I purchased a home warranty for a home that was 20 years old. Less than 3 months in the House my HVAC unit goes out in the middle of Phoenix Summer. I think "it's a great thing I have Home Warranty. They specifically told me that my A/C unit was covered. They send out a technician the next day and I am told by Old Republic that my AC unit is still under manufacturer warranty and that warranty superceeds my home warranty. What does this mean to me? This means the... Read More
Hold times are way to long. I called and had my request escalated after being on hold for 1 hour and 20 mins. They said dispatch will contact someone to come to my house and you will have a email with in 1 hour and A day has gone by and I have nothing and my AC is blowing hot air and it is 108 outside.
The worst home warranty company to deal with. Not only are the wait times forever long so is the service for repair. Ac goes out and they expect you to wait 5 days to get repaired at earliest. After paying for their service for 10 years this is the way they provide customer service. Don't use them.
We have had four seperate contracts on separate houses over the last 12 years with Old Republic. Over this period, outside of the last years, we have been incident free. But, the current house has had multiple large issues mainly with appliances. Each incident resulted in replacement of the Appliance. Each time the process took between 4-8 weeks to remedy, and no less than 12 or more calls to follow up on each work order because they will NEVER follow up!!!! This last incident was a $500 built in microwave/vent-a-hood. Online service request made on 5/18/17. Their service provider came out took my $75 check, took measurements and specs of machine, told me the unit was shot and needed to be... Read More
I have been without a fully charged AC unit for about a month now. That means it runs constantly except for a few hours at night. Resulting in a power bill HUNDREDS of dollars higher than average! The first call to Old Republic a month before that was answered by a tech in a smart car that did not do anything other than get out of his car and charge the unit then leave. This time a contractor showed up actually knew what an AC unit was and found the condenser coil had a hole in it. Contractor stated that ORHP did not want to replace the unit and that he could not locate the coil due to the age of the unit. After contacting ORHP I was told they could order the part. Since then it has been... Read More
I have been without a fully charged AC unit for about a month now. That means it runs constantly except for a few hours at night. Resulting in a power bill hundreds of dollars higher than average! The first call to Old Republic a month before that was answered by a tech in a smart car that did not do anything other than get out of his car and charge the unit then leave. This time a contractor showed up actually knew what an AC unit was and found the condenser coil had a hole in it. Contractor stated that ORHP did not want to replace the unit and that he could not locate the coil due to the age of the unit. After contacting ORHP I was told they could order the part. Since then it has been... Read More
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone