Old Republic Home Warranty Review
83 Customer Comments & Reviews - see all comments
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Old Republic Home Protection, formerly called Dependable Home Warranty, was founded in 1974 and became a subsidiary of Old Republic International in 1982. The California-based company has since undergone management changes that have contributed to its growth and expansion beyond California. It is currently considered the third largest home warranty company in the United States.
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83 Customer Comments & Reviews
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The worst experience and service ever! I made an account so I can make this review. It took them over two months to finally compensate us for a new stove. They scheduled a tech to come to our home to fix our stove 6 times and out of those 6 times, the tech came twice. I don't know how many times a tech needs to come for them to realize that our stove is not fixable. Their constant miscommunication with each other and the techs severely inconvenienced us because we had to take work off all of those times and still no one would show up. We haven't been able to cook in our new home for 2 1/2 months now and by the time we get our new stove it will have been over 3 months without a stove. We... Read More
Horrible customer service representatives and the company states they want to provide “premier service experience”! Perhaps they should train their CSRs what that actually means! I’ve had multiple homes (my own and my rentals) covered with them and finally decided that enough was enough. Condescending and rude people make unqualified decisions about services. If the CSR, who is not a qualified field technician but makes technical decisions about the issue and determines that something falls outside off the plan there is no recourse. You will be told that it is not covered and there is nothing they can do. When asked to speak to someone qualified they refuse to transfer you to a different... Read More
I am at the end of my term with Old Republic and trying to decide whether to renew or not. Based on these reviews, Im not going to. My only experience with them was bad, as well. I have two light sockets that turn off and on for no reason. The lights will just go out (while turned on) and then come on again later. I called Old Republic and they sent a "repair" man out. My adult children were home at the time and let him in. He looked at the lights and said "oh, its your thermal coupler thats overheating, we don't replace those" and took the $75 service fee and left. Didn't test anything, open anything....nothing. No stars from me for this.
On December 22nd I contacted Old Republic Home Warranty to fix a dishwasher that had been experiencing issues. LA Appliance is assigned to fix dishwasher and arrive on the 27 and by the 30th they diagnosed the dishwasher as needing a new control panel. On January 3rd I was sent a text message from LA appliance saying that the parts were ordered but I was informed at a later date by Old Republic Home warranty that the parts were not ordered until the 4th or 5th. Not sure why there is a discrepancy there. At that point Old Republic/La Appliance informed me a technician would arrive on January 23rd LA Appliance determined that something else was wrong with the dishwasher after the brand new... Read More
First of all, I'm glad I found a place to air my gripes! Secondly, I agree with everything negative said by others. While I didn't have any "huge" issues during the 7 years of service with this company, I do have a serious complaint when we sold our house. Initially, I was told "no problem" when I inquired about getting a pro-rated refund when our house sold. I was shocked, however, when I received a $6.00 check in the mail. I was told (and, yes, their cancellation policy addresses this in a very ambiguous way) that they not only subtracted the (only 2) service fees paid to vendors, they charged me now for what they paid the vendors! Are you kidding?! What was the point of having... Read More
REALTORS Beware. This company is terrible. Star should be ZERO. I would NEVER recommend them. Save the $500-$750 and use a repair guy. First off they ask you to pay a $75 fee to their service provider to analyze the situation. OK I can see that. However do not get conned into thinking they are going to fix it. When I called them about my dishwasher, they said they would send someone out right away. Two weeks later I called them back and ask for an update. They told me that the guy they called, let them know that he could not service my area. They would not tell me how long they had known. They did tell me that they would call another repair person in the area and get it fixed... Read More
This company flat out lies to you. I would not recommend them at all. When I originally bought the Platinum Coverage I was told that it covered all appliances. I've been with them for 3 years now and I found out the hard way that they do not cover Washing Machines. They also do not cover Dryers and Refrigerators either. When I called to place a claim the said they do not cover Washer / Dryers in the State of California. Now, the good thing is my washing machine had an issue at the right time. During renewal time....I can tell you I definitely went with a different company. And I am thankful that I did. I left the Sale Rep a message regarding how unpleased I was with their service. She... Read More
This company should be BANNED AND SUED! Just from MY experience, I paid a service fee 5 times for the exact same repair. They would send someone out and every time, they had to come back. This took a whole month to do so, in return charge me another service call fee. My problem was never fixed and it cost me more to have this company than not to. STAY AWAY FROM THIS COMPANY. FIND SOMEONE ELSE IF YOU WANT A REAL HOME WARRANTY COMPANY. DO YOUR RESEARCH AND SAVE YOURSELF A HEADACHE!!!!!
SCUM BAG COMPANY - DO NOT USE! THEY ARE A HORRIBLE, UNETHICAL COMPANY WITH TERRIBLE CUSTOMER SERVICE. They have flat out refused to pay my claim for my pool equipment that went out, even though I paid extra to have it covered. Now, my furnace is out and costs over $4000 to replace. They are only offering to cover $712 of it. They give the Heating Company $365 of that for labor and the rest is spent on the crappiest, cheapest unit they can find. They instruct the call takers to treat the customer as poorly as they can. They will be all sweet when you need a call sent, but when it comes to getting your money for a bid, they make is very well known that they don't give a crap about any of... Read More
Heating failed during very cold weather. Their service rep said the unit was not repairable. The unit is old, no longer made and parts not available. Six days later, Old Republic’s purchasing department is still “researching “ the availability of parts. I have asked to speak to the supervisor but the person is never available. I can only assume they do not have a supervisor. Still NO HEAT. Not a very reputable company in my opinion.