Old Republic Home Warranty Review


Rating: 7.2 / 10 (Very good)
54 Customer Reviews - see all reviews
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How is Old Republic rated?
7/10
Coverage
7/10
Reputation
8/10
Contract & Price
7/10
Claims & Service
6/10
Contractor Network
8/10
Customer Base

Old Republic Home Protection Review

Old Republic Home Protection is currently one of the top home warranty providers in the country. The company offers coverage for major home appliances and systems, protecting homeowners from costly repairs and replacements. Old Republic Home Protection coverage plans may depend on your home’s location; it is important that you check with your state for specifics. The company also offers extensive extra coverage in their optional plans that include spa and swimming pools.  

Coverage

Old Republic Home Protection offers good coverage with their Standard Plans. Their Ultimate and Platinum Plan builds on this coverage and makes it even better by increasing the items covered and the dollar limit for each item.

Standard coverage

Home Systems

Heating System/ Ductwork coverage

Air conditioner/ cooler

Plumbing coverage

Water Heater

Recirculating Pump · Instant Hot/Cold Water Dispenser

Garbage Disposal

Electrical coverage

Garage door opener

Central Vacuum coverage

 

Appliance coverage

Dishwasher

Trash compactor

Kitchen exhaust fan

Oven/ range/ cooktop

Built-in microwave

Kitchen refrigerator

Washer dryer

 

Optional

Swimming pool/ spa equipment

Salt water equipment

Roof repair

Additional refrigeration systems

Ornamental fountain

Water softener

Well pump

Booster pump

External pipe leak coverage

Septic system/ sewage ejector pump

 

For a more detailed look into Old Republic Home Warranty’s coverage here’s a link to their Brochure

 

Price

Old Republic's premiums vary according to state and whether you choose a higher/lower trade call fee. Consult the company's website to see if coverage is available in your state and how much that coverage will ultimately cost.

 

Fine Print

Plan term (effective and expiration date) will be indicated on the Declaration of Coverage, mailed to you upon our receipt of payment. The plan is non-cancelable except for:

  • Nonpayment of fees
  • Fraud or misrepresentation of facts material to the issuance of the plan
  • Upon mutual agreement between you and ORHP
  • If you harm or threaten the safety or well-being of ORHP, any employee of ORHP, a Service Provider or any property of ORHP or of the Service Provider.

If Plan is canceled, you shall be entitled to a pro-rata refund of the paid Plan fee for the unexpired term less service cost, any other unpaid charges and a $50 processing fee.

Final Thoughts - Old Republic Home Warranty

Old Republic Home Protection provides excellent Home Warranty service with their range of plans. Its basic plan covers almost all the common home and appliance items. This coverage is further enhanced with its Ultimate and Platinum plans but this could get expensive. Old Republic Home Protection can be a good choice for homeowners searching for protection on items not usually covered in most home warranty plans.

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Latest Reviews

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J
Jim T
Birmingham, Alabama
8/15/2017
ORHP cannot find my icemaker for replacement. A huge selling point for their warranty is that, if they cannot fix your appliance, they will replace it. That promise is NOT true! I was told that my refrigerator is "working fine" even though an icemaker is a VITAL part of a "working" refrigerator. Full disclosure; I have been offered a "cash out", but I am still out an icemaker AND my $100 co-pay!

D
Dean M
8/14/2017
Old Republic has always taken care of my issues with my home. I had switched to American Home shield and found there plumbing contractor was a crook. I stop using AHS. I think they are lousy.

Chaz W
Phoenix, Arizona
7/31/2017
If I could give a zero rating I would. I purchased their "platinum" "top of the line " plan and less than 3 months into my home I learn what a joke Old Republic is. Bought a home less than 3 months ago and for piece of mind I purchased a home warranty for a home that was 20 years old. Less than 3 months in the House my HVAC unit goes out in the middle of Phoenix Summer. I think "it's a great thing I have Home Warranty. They specifically told me that my A/C unit was covered. They send out a technician the next day and I am told by Old Republic that my AC unit is still under manufacturer warranty and that warranty superceeds my home warranty. What does this mean to me? This means the... Read More

D
Dan N
Hesperia, California
7/8/2017
Hold times are way to long. I called and had my request escalated after being on hold for 1 hour and 20 mins. They said dispatch will contact someone to come to my house and you will have a email with in 1 hour and A day has gone by and I have nothing and my AC is blowing hot air and it is 108 outside.

R
roy
Decatur, Texas
7/1/2017
The worst home warranty company to deal with. Not only are the wait times forever long so is the service for repair. Ac goes out and they expect you to wait 5 days to get repaired at earliest. After paying for their service for 10 years this is the way they provide customer service. Don't use them.

Walt M
College Station, Texas
6/30/2017
We have had four seperate contracts on separate houses over the last 12 years with Old Republic. Over this period, outside of the last years, we have been incident free. But, the current house has had multiple large issues mainly with appliances. Each incident resulted in replacement of the Appliance. Each time the process took between 4-8 weeks to remedy, and no less than 12 or more calls to follow up on each work order because they will NEVER follow up!!!! This last incident was a $500 built in microwave/vent-a-hood. Online service request made on 5/18/17. Their service provider came out took my $75 check, took measurements and specs of machine, told me the unit was shot and needed to be... Read More

D
Dan J
Orlando, Florida
6/27/2017
I have been without a fully charged AC unit for about a month now. That means it runs constantly except for a few hours at night. Resulting in a power bill HUNDREDS of dollars higher than average! The first call to Old Republic a month before that was answered by a tech in a smart car that did not do anything other than get out of his car and charge the unit then leave. This time a contractor showed up actually knew what an AC unit was and found the condenser coil had a hole in it. Contractor stated that ORHP did not want to replace the unit and that he could not locate the coil due to the age of the unit. After contacting ORHP I was told they could order the part. Since then it has been... Read More

D
Dan J
Orlando, Florida
6/27/2017
I have been without a fully charged AC unit for about a month now. That means it runs constantly except for a few hours at night. Resulting in a power bill hundreds of dollars higher than average! The first call to Old Republic a month before that was answered by a tech in a smart car that did not do anything other than get out of his car and charge the unit then leave. This time a contractor showed up actually knew what an AC unit was and found the condenser coil had a hole in it. Contractor stated that ORHP did not want to replace the unit and that he could not locate the coil due to the age of the unit. After contacting ORHP I was told they could order the part. Since then it has been... Read More

D
Don T
Houston, Texas
6/22/2017
This company has been a nightmare to work with and Old Republic, its employees, leaders and executives, should be ashamed of the exceedingly poor customer focus under which they operate. From the beginning, Old Republic has done nothing but take money and fail to provide any service of value despite multiple issues being brought to their attention. How much is too much? At what point should Old Republic focus on the customer instead of their own pockets? Deny this, deny that, take money and “have a good day.” That seems to be the modus operandi by which Old Republic functions. It is my sincere request that everyone heeds this warning and does not use Old Republic in any of their... Read More

T
T. S
Manteca, California
6/15/2017
Possibly the worst customer service I have ever experienced. There is a very long wait time just trying to reach someone to speak to. The techs they send out are rude and make you feel like you're a tenant instead of a home owner. The techs don't communicate with you about their findings or what needs to be done. They do a diagnostic and tell you they have to send a report to the company, get permission to do the work and then will schedule a time to come out to do the work. If you're a new home owner and find out something is wrong with something in your home don't get this service because EVERYTHING is considered pre existing and therefore NOT COVERED. You have to wait at... Read More

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