Old Republic Home Warranty Review
75 Customer Comments & Reviews - see all comments
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Old Republic Home Protection, formerly called Dependable Home Warranty, was founded in 1974 and became a subsidiary of Old Republic International in 1982. The California-based company has since undergone management changes that have contributed to its growth and expansion beyond California. It is currently considered the third largest home warranty company in the United States.
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75 Customer Comments & Reviews
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SCUM BAG COMPANY - DO NOT USE! THEY ARE A HORRIBLE, UNETHICAL COMPANY WITH TERRIBLE CUSTOMER SERVICE. They have flat out refused to pay my claim for my pool equipment that went out, even though I paid extra to have it covered. Now, my furnace is out and costs over $4000 to replace. They are only offering to cover $712 of it. They give the Heating Company $365 of that for labor and the rest is spent on the crappiest, cheapest unit they can find. They instruct the call takers to treat the customer as poorly as they can. They will be all sweet when you need a call sent, but when it comes to getting your money for a bid, they make is very well known that they don't give a crap about any of... Read More
Heating failed during very cold weather. Their service rep said the unit was not repairable. The unit is old, no longer made and parts not available. Six days later, Old Republic’s purchasing department is still “researching “ the availability of parts. I have asked to speak to the supervisor but the person is never available. I can only assume they do not have a supervisor. Still NO HEAT. Not a very reputable company in my opinion.
I have had nothing but the answer, No, we don't cover that" from Old Republic. We have 2 units and neither has been covered. The first breakdown cost us a service call for them and then a service call from the company that fixed our problem, and then and additional $200 to fix our problem. The 2nd unit broke when the temperature as in the single digits over a holiday and it took 3 days for anybody to respond. This too is not covered and now I have to pay out of pocket again. Their service calls cost $25 more than a service call without the warranty. Don't trust that the warranty will cover much, the disclaimers cover them, not the consumers!!!
On November 26, 2017, I have placed a service call for a problem with a refrigerator. A technician called the next day and came the day after, on November 28. He stated that the refrigerator was low on Freon but that he needed to do it the next day. He added Freon two days later and said that the compressor needed to be replaced. When he received a new compressor he called me and said the c replacement was damaged and that the ORHP would order anew one. ORHP called me and said that a new compressor would arrive in 7 to 10 business days. I said that it was not acceptable and I was told that it would be delivered in two business days. After it was delivered, the technician replaced it and... Read More
Took 2 weeks to get heating a/c fixed. Cpamy wanted to put in sub standard unit, and waited a week after the diagnosis for the company to determine if they were going to fix or replace. No heat for 2 weeks. NOT ACCEPTABLE!!!
We just bought our hoe and received a warranty through Old Republic. The upstairs toilet began leaking through the kitchen ceiling. I called tonight to see about getting it fixed only to be informed they won’t cover it. They determined via the phone it was something that began prior to moving in even though it wasn’t noted by the home inspector nor us on final walk through. My advice is don’t waste your money. If I could give a 0 rating I would.
I bought my policy when buying my home 5 years ago. Annually I received a bill that was paid promptly. This year I placed my first claim, my water heater broke and needed to be replaced. This year I received not my annual bill but a brief email stated they would no longer like my business. When I called to ask why, no explanation was offered. Now, with only 2 weeks left before my coverage expires, I find myself scrambling to find a new plan, all of which have a practice of no coverage for 30 days. I feel like I got in my first auto accident in 5 years, that wasn't my fault, and having my auto insurance cancelled. Very poor customer service!
Complete ripoff. Couldn’t be more dissatisfied. Waste of money. Horrible company. All loopholes in THEIR favor. Minus 5 stars!
I have been using ORHP for about 10 years, but recently they have been sending technicians who try to gauge the home owner for extra money the warranty won't cover. The technician they send over are a little sketchy and try getting more money out of you then what is really needed. I have sent my own technician for a 2nd opinion twice and both times they said only a couple things were needed, saving me hundreds of $$$. Do your research on home warranty companies, I for one will not renew my contract when its up next year.
Old Republic started out fine for me, about 4 years ago. But the service has drastically gone down hill. Their contractors have 48 hours to respond to you, and then have any undetermined amount of time to actually come look at the issue. I submitted a request for servicing my kitchen sink which had a major leak underneath, leaving it and the dishwasher unusable. Took the contractor 2 days to call me, then just to tell me it would be another 4 days before they could address the issue! 6 days with no kitchen sink or dishwasher, with 4 kids is unacceptable. So I called Old Republic to tell them I needed something sooner than that. They literally said they couldn't do anything about it,... Read More