Old Republic Home Warranty Review


Rating: 7.2 / 10 (Very good)
46 Customer Reviews - see all reviews
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How is Old Republic rated?
7/10
Plan Value
7/10
Customer Experience
8/10
Contracts
7/10
Restrictions
6/10
Contractor Network
8/10
Customer Base

Old Republic Home Protection Review

Old Republic Home Protection is currently one of the top home warranty providers in the country. The company offers coverage for major home appliances and systems, protecting homeowners from costly repairs and replacements. Old Republic Home Protection coverage plans may depend on your home’s location; it is important that you check with your state for specifics. The company also offers extensive extra coverage in their optional plans that include spa and swimming pools.  

Coverage

Old Republic Home Protection offers good coverage with their Standard Plans. Their Ultimate and Platinum Plan builds on this coverage and makes it even better by increasing the items covered and the dollar limit for each item.

Standard coverage

Home Systems

Heating System/ Ductwork coverage

Air conditioner/ cooler

Plumbing coverage

Water Heater

Recirculating Pump · Instant Hot/Cold Water Dispenser

Garbage Disposal

Electrical coverage

Garage door opener

Central Vacuum coverage

 

Appliance coverage

Dishwasher

Trash compactor

Kitchen exhaust fan

Oven/ range/ cooktop

Built-in microwave

Kitchen refrigerator

Washer dryer

 

Optional

Swimming pool/ spa equipment

Salt water equipment

Roof repair

Additional refrigeration systems

Ornamental fountain

Water softener

Well pump

Booster pump

External pipe leak coverage

Septic system/ sewage ejector pump

 

For a more detailed look into Old Republic Home Warranty’s coverage here’s a link to their Brochure

 

Price

Old Republic's premiums vary according to state and whether you choose a higher/lower trade call fee. Consult the company's website to see if coverage is available in your state and how much that coverage will ultimately cost.

 

Fine Print

Plan term (effective and expiration date) will be indicated on the Declaration of Coverage, mailed to you upon our receipt of payment. The plan is non-cancelable except for:

  • Nonpayment of fees
  • Fraud or misrepresentation of facts material to the issuance of the plan
  • Upon mutual agreement between you and ORHP
  • If you harm or threaten the safety or well-being of ORHP, any employee of ORHP, a Service Provider or any property of ORHP or of the Service Provider.

If Plan is canceled, you shall be entitled to a pro-rata refund of the paid Plan fee for the unexpired term less service cost, any other unpaid charges and a $50 processing fee.

Final Thoughts - Old Republic Home Warranty

Old Republic Home Protection provides excellent Home Warranty service with their range of plans. Its basic plan covers almost all the common home and appliance items. This coverage is further enhanced with its Ultimate and Platinum plans but this could get expensive. Old Republic Home Protection can be a good choice for homeowners searching for protection on items not usually covered in most home warranty plans.

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Latest Reviews

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Don T
Houston, Texas
6/22/2017
This company has been a nightmare to work with and Old Republic, its employees, leaders and executives, should be ashamed of the exceedingly poor customer focus under which they operate. From the beginning, Old Republic has done nothing but take money and fail to provide any service of value despite multiple issues being brought to their attention. How much is too much? At what point should Old Republic focus on the customer instead of their own pockets? Deny this, deny that, take money and “have a good day.” That seems to be the modus operandi by which Old Republic functions. It is my sincere request that everyone heeds this warning and does not use Old Republic in any of their... Read More

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T. S
Manteca, California
6/15/2017
Possibly the worst customer service I have ever experienced. There is a very long wait time just trying to reach someone to speak to. The techs they send out are rude and make you feel like you're a tenant instead of a home owner. The techs don't communicate with you about their findings or what needs to be done. They do a diagnostic and tell you they have to send a report to the company, get permission to do the work and then will schedule a time to come out to do the work. If you're a new home owner and find out something is wrong with something in your home don't get this service because EVERYTHING is considered pre existing and therefore NOT COVERED. You have to wait at... Read More

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daniel
Huntington Beach, California
6/12/2017
I am currently haggling with this so called warranty company. We have had a problem with them earlier on with A/C repairs and are still trying to resolve our claim. But the current event concerns our pool controller. They sent out their preferred pool contractor to verify the problem and he reported to our property management company that the problem is not covered. I have yet to this moment been able to confer with his opinion. I was apparently ,(from what I have read in this rating blog) fortunate to get a hold of (Jimmy) at the customer service number on our "Platinum Coverage" Yah-uh-huh . He came up with some pretty impressive phrases and terms why I wasn't covered but the one term he... Read More

Lauren G
Jasper, Alabama
6/11/2017
If I could give zero stars I would. I have never dealt with a company that spends more time trying to NOT pay for the coverage they stated they would cover in our plan. So far we have had a hot water heater that they would not replace to age, an air unit that had to be replaced but had to pay OVER $600 in "modifications" but every other company we spoke with states that as part of installation and now we are waiting on them to find an electrician to fix electrical problems that the air company they required us to use have caused. And guess what, we will have to pay the $60 service fee to have the electrician come out just to see what is wrong. I am sure they will find more "modification"... Read More

Michael F
6/1/2017
Had a warranty plan with optional coverage for pool and a spa for fixer upper we bought. Had 6 claims over the life of the year plan, 5 of which were related to the pool. Two of the 5 visits were counted as additional claims, even though they were call backs on issues that didn't get finished the first time they came to repair it. One of the claims the repair person came out to look at the air conditioning and said all it needed was a recharge; that there were no leaks. Two weeks later I lost air again and hired someone on my own to look at it, and they did a leak test and said my coil had a giant hole in it. Old Republic wouldn't offer our policy for renewal this last month... Read More

Natalie P
Las Vegas, Nevada
5/27/2017
It wouldn't let me give 0 stars but it deserves 0 stars. Our ac went out and we called ORHW and they sent a technician out. He inspected it and said we didn't have filters on the outside unit so he couldn't fix it until he got approval from ORHW. ORHW called us the next day and said because it didn't have filters on it it didn't meet code and they wouldn't cover it. We got a good friend that is a ac repairman to come look and said that there isn't any code that requires filters on the outside ac unit. So we were lied to and didn't get anything paid for from ORHW. We paid our friend to fix it and all that was wrong was a leak in the hose that carries the coolent. One he changed the hose and... Read More

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Mrs P
Humble, Texas
5/26/2017
Yes I called this Company 8 times Today starting at 3:05pm CST and each and every time I was literally hung up on, then I called back finally got a Person on the Phone his name is Sealth time was 3:10pm he said let me connect you to Billing and then hung up, so I decided to call Billing again myself and stayed in hold for 15 minutes and the Auto can on and said "instead of holding you can be called back without loosing your spot leave a call back Number and your call will be returned", well it's 5:10pm and I'm still waiting. My advice to anyone that is interested in Purchasing Extra Home Insurance for Select Home Warranty Please look some where else this is the worst Company I have come... Read More

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KERRI
Gridley, California
5/23/2017
Old republic sells insurance in lassen county and they make it so difficult for a contractor to contract with that there are none in the area. So why are they allowed to sell this insurance to home owners in the county if they cannot get a licensed contractor hired to do any work. Huge waste of money

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Bridget
5/22/2017
Do NOT waste your money on this company. I have had the worst customer service I've ever experienced with Old Republic. By the end of my annual membership with them, it ended up costing me a small fortune because they do NOT adhere to their warranties - must have really good corporate lawyers, because they ALWAYS weaseled out of paying what should have been covered.

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Kim S
Buford, Georgia
5/22/2017
I am giving orhw a zero rating. I have had this warranty and been paying premiums for 10 years and in that time have filed only two claims. One was for an old water heater that failed because it was at least 12 years old and that they denied the claim saying that the only reason it failed was because it was "improperly installed". Really? After working fine for 12 years? The second claim was because of a water leak that they said they would only cover it up to a maximum of $500. Even though it was going to cost me thousands to get it fixed. To add insult to injury they charged me a service charge and raised my renewal fee $50 each time. I estimate they have over $5000. Of my money in... Read More

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