10 Best
Home Warranties
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Home Warranties
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🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
HSA Home Warranty Review
ConsumersAdvocate.org
192 Customer Comments & Reviews - see all comments
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HSA is a home warranty company based out of Memphis, Tennessee, that provides warranty products, home buying and selling, and other real estate solutions, for both homeowners and realtors. They rely on a wealth of experience, born out of their 40+ years in the industry. They are a BBB-accredited business since 1990, with a B rating.
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192 Customer Comments & Reviews
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Deceptive practice - so HSA has been repairing a wall heater for a 1000 sq. ft room since i purchased my home r 5 years and now that the contractor says no more repairs will help it needs to be replaced, HSA is trying to say that this is not covered item. Hard to make me understand this since they have covered it for 5 years and it is listed as a coverable item on the contract. This has been going on since 12/9 and it is now 12/22 and 28 degrees. They just want to call another contractor out to tell them the same thing and i have had to force them to escalate it internally. Now need to wait another 24-48 hours for this escalation to occur. If i pay for replacement myself they will not... Read More
I recommend you steer clear of HSA's deceptive practices, and failure to follow through at every conceivable turn. I've had two issues come up during my 4 year relationship with them, and have been ignored and stalled for weeks both times, only to find out there is some excuse not to cover the claim after all that waiting... My family was left without power in December's freezing weather for 3 weeks, calling both them and the contractor daily, only to told I'd have to pay for EVERYTHING out of pocket due to "extenuating circumstances". PLEASE steer clear of this sham of a home coverage company, and save yourself the stress, heartache, and frustration of paying $72 a month, to never be... Read More
Our heater exchange went out on our gas furnace. The part is no longer made, the factory will have to make one. This process is 2 to 4 months. I live in Ohio with nights going into the 20's. HSA refuses to replace our furnace regardless of the contractors recommendation. Every time I call them they lie, the lies have stacked up to an overload pile of crap.
You get promised call-backs, and nobody calls. Site visits, and nobody shows. Service appointments, and nobody comes. This isn't even a knock on the budget vendors they chose... trying to work with HSA itself is a disaster.
It takes multiple calls to get even simple issues addressed. In short, working with this company is a non-stop headache. Save yourself the pain and look elsewhere.
This might be the worst Warrant company on the planet. Spent 30 days with no hot water heater and no one handling the problem so I ended up doing it myself. Now AC went out, contractor came mentioned I need a new AC compressor. I see my case was closed but it's not fixed. I guess we pay our $100 service call and no one takes care of the issues. Looks like I am on my own again.
When we bought our home back in 2015 the previous owners included a HSA Home Warranty for a year. Every year since then we're renewed the warranty and have had to use it several times for the microwave range and dishwasher. Each time the problem was resolved in a matter of weeks. This brings us to July 10, 2021. We returned home from vacation to discover our Air Conditioner wasn't working. I called HSA and requested an appointment for AC repair. An AC tech was out to the house three days later and determined that the blower motor needed replaced. A few weeks go by and I call HSA for an update. I'm told the motor is scheduled to arrive to the tech on August 25th. A week after the... Read More
I have made 5 separate calls within a month of filing my first claim for service to have someone look at a roof leak. The number of their contacting companies phone number is no longer in service. Each time I call HSA, I'm on hold for over 30 minutes while they work to get resolved and have a contractor contact me. They've already deducted the fee but still no contractor and my roof still leaking.
Totally useless. Tried to schedule service because our water heater is currently leaking water all over our finished lower level. Customer service representative is unable to understand that it is an emergency. Only 4 local vendors and none available for over 24 hours.
SCAM!!!!! We have made 5 claims under this warranty and all 5 were denied. The glass on our oven door broke (age). We were told that since the oven still worked (i.e. got hot) it was not covered. The pipe that connects our plumbing to the septic system broke and caused a back up. I cleaned up the mess and just wanted them to fix the broken pipe. I figured no problem since we had purchased additional coverage for the septic system, including piping. Their response was that the break occured 'outside' the walls of the home so it wasn't covered. I've never heard of a septic system inside the house. Our refigerator has a drawer for drinks. It stopped working but the rest of the... Read More
When will this company be investigated?!?! The horror stories you read below are true. It's an absolute nightmare dealing with this company.
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone