10 Best
Home Warranties
of 2024
Home Warranties
of 2024
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🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
HSA Home Warranty Review
ConsumersAdvocate.org
192 Customer Comments & Reviews - see all comments
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HSA is a home warranty company based out of Memphis, Tennessee, that provides warranty products, home buying and selling, and other real estate solutions, for both homeowners and realtors. They rely on a wealth of experience, born out of their 40+ years in the industry. They are a BBB-accredited business since 1990, with a B rating.
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192 Customer Comments & Reviews
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I contacted HSA for a ceiling fan that stopped working. The light works but the fan does not. I was told by the electrician that came to look at it that the motor for the fan was burned out and if I wanted to purchase the replacement fan, I had to call HSA and tell them that. So I called HSA and told the rep I wanted to purchase the replacement fan and have the electrician that looked at the fan install the new one (he called it a cash out). I was also told by the HSA rep that I would receive payment from the electrician directly, for a "builders grade" fan and not the full amount that I paid for the new one. When I asked how much that would be the rep said he could not tell me that; that... Read More
This company is a complete joke. They'll pay for repairs of small things, but as soon as an appliance breaks, they'll have 100 different reasons why they tacked on $700 worth of extra fees, more than the cost of the actual appliance. Our hot water heater went out and they claim the hoses and expansion tank are going to cost $700, which is more than the tank. And if we don't pay that, our payout amount is only $475, which is almost $200 less than the $600 tank they were going to give us. You can't talk to anyone on the phone who will actually listen to you. They keep telling me my policy includes clauses that aren't there and that 'modifications aren't covered' when that isn't... Read More
Over nearly 7 years with HSA Home Warranty... The good: HSA contractors replaced water heat controller, sump pump & oven convection fan without incident The bad: HSA-contracted plumber "fixed" loose upstairs toilet by putting shims under it, which resulted in leak and water damage to the kitchen ceiling below. Paid out of pocket to fix the damage. Another HSA contractor "fixed" the just-out-of-mfr's-warranty clothes dryer by replacing a defective pulley with a replacement that is *much* noisier than when the dryer was new, and refused to make it right, saying HSA wouldn't pay to fix the noise if the dryer "works". On two separate occasions our central AC stopped working during the... Read More
They are a scam as far as I am concerned. They try to come up with any excuse they can to not cover a repair, or to cover only a small portion of the repair cost. They also have some of the worst customer service. Avoid at all costs.
We put in a service request on 6/16 for our AC not cooling.. we are still waiting. My first contractor assigned cancelled. After 3 attempts to reach then I called HSA to find they declined the work and no one else had been assigned. Someone was finally assigned yesterday 6/27 and they cannot come until sometime next week but I'm waiting for a call back because you cannot get a live person on the phone. I also have tried to reach a manager or someone other than a call person in Malaysia that barely speaks English without success. Anyone have a different number??? I am running my AC and window units blowing up my electric bill
This company is awful to work with. Probably the worst customer service I've experienced. I found myself wanting to pay full price for repairs instead of try and go through them.
Terrible at everything. Plumbers couldn't fix a simple leak in the toilet tank. Two months, still waiting for a part that I can get from home depot. Don't waste your money. Useless.
Run dont walk from this company. They sell you on the sense of security when you buy your new home. They will not agree to replace the very item that they warranty. They consider a 80 gallon water heater as a commercial water heater and will not warranty it. You wont find that in your contract. RUN RUN RUN RUN and dont look back.
We were sold an increased package than what came with our home. We first called on our air conditioner that was working but was leaking and creating a small flood between our furnace and the drain. They came out and ended up breaking the unit. It was then going to cost us over 2000 to fix. We worked with the company and only had to pay an additional 300 which I still dont believe I should have paid due to it working before they came out to service the leak. Which even after replacing STILL LEAKED. As of October we called for our refrigerator. It is leaking into the crisper drawers and freezing to the point you cannot open the drawers. The first technician they assigned came out a total of... Read More
It's the middle of winter in Iowa and my water heater hasn't been working for a week and a half. The plumber came over 2 days after I made my claim, said they'd overnight a part. They didn't order the part until the next day. My wife stayed home from work 2 days in a row waiting for the part. The plumber installed it that day but it didn't fix the issue. He came over 4 more times over the weekend trying to creatively "fix" the issue. He took out the ignition button and left the wire dangling. I brought this all to HSA's attention and they still wouldn't replace the water heater. They expected me to let that guy back into my home to try some more. Needless to say I had to replace the water... Read More
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone