10 Best
Home Warranties
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Home Warranties
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🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
HSA Home Warranty Review
ConsumersAdvocate.org
192 Customer Comments & Reviews - see all comments
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HSA is a home warranty company based out of Memphis, Tennessee, that provides warranty products, home buying and selling, and other real estate solutions, for both homeowners and realtors. They rely on a wealth of experience, born out of their 40+ years in the industry. They are a BBB-accredited business since 1990, with a B rating.
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192 Customer Comments & Reviews
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Going on 3rd week now waiting to get MORE parts for a dishwasher. They get you a service person of THEIR choice. Had our hvac company check our furnaces and both had cracked heat exchangers. Yep pumping carbon monoxide directly into our home. Had our company replace both furnaces and then contacted HSA. Oh we can’t reimburse that because you didn’t go through us. I guess we were suppose to die of carbon monoxide poisoning instead of getting the systems fixed right. If there were 0 stars that’s what I would give them. Waiting is sometimes deadly! Will never recommend them!
Terrible service , no communication, had heat pump break down , service company recommended replacement due to condition and age. HSA would not replace as with the models available they will not fit in my home. There is only one brand that would fit and they refused to replace the unit and my only option was a cash out of 2 grand , when now it’s going to cost me close to $7 grand out of pocket. This company is a scam and does not support the warranty when you have a real issue. Been a customer for 8yrs .
Unreliable and do not live up to their contractual requirements. I spoke to multiple libels and they either once their risk folks deny something they will never change their mind. Skip this company and search for top 10 home warranties. They are terrible.
I have submitted 4 different claims to HSA and all of them were cleverly denied. Once one was approved for my Hot Water Tank...it took WEEKS and I mean WEEKS of back and forth to get them to even make a move on getting THIER contractor to do anything. This is by far the most unreliable and disappointing warranty service I have every experienced. My next step is to start a fight to get my money back because I have lost more than I have been able to use in this relationship. This company is terrible and their customer service is all outsourced and argumentative.
While each representative is friendly enough, the extent of service is them repeating verbatim that the authorization department made the decision that my charges were not covered and recommending that I consult directly with the vendor for clarification. I consulted with the vendor, who was also unclear. When I asked for an escalation, the gentleman to whom I was transferred, referred me to my contract- section F, bullet 5- however, when I questioned the existence of the terms "hanging or suspended" in the language, his tone became more annoyed and he stated that the decision was final. I asked for the opportunity for completing the survey, which was available on all 3 previous calls, he... Read More
my fridge has been out of service for 2 month, trying to call the customer service and all they say "the dispatch is trying to find you a vendor" its been two month we are living on a mini fridge a family of 5, they are horrible, i am trying to call them every 48hrs and asking to speak to someone responsible but no luck in that, they are the worst, even I asked to give me approval to bring my own vendor and they can reimburse me after and they are not replying on that either, they are really a very bad company to do business with
After they sent out a drugged out service tech that looked at my HVAC unit for 15 minutes and told me I needed it replaced, I received a BS voicemail stating it was an "improper install" and that was that. I had another company come out and the unit has been running flawlessly for the past three years. This company is an absolute FRAUD. They just "auto-renewed" my contract for an extra $240 a year. I threatened to call my state's attorney general and they canceled it. Don't let them tell you the contract can't be canceled! PLEASE, PLEASE, PLEASE stay away from this company.
Our AC quit working on a Sunday. Initial call out took 3 days to happen. Not too bad, considering that it's summer. However, it was determined that the AC Compressor had to be replaced. The parts had to be shipped to the Contractor. Initial estimate was 3 to 5 days. Actually confirmed that the parts were on a truck, somewhere. Then, viola, estimate was changed to another 3 to 5 days. We've been waiting for AC replacement for over 2 weeks. And then new estimate is that it will be another 3 to 5 days before that actual parts get here, let alone waiting on the Contractor schedule. I attempted to escalate the issue with HSA. And I received the same response. This was a supplier... Read More
I'm glad I didn't pay for the plan. It came with the house. So far I've scheduled 2 listed items for repair, and both were DENIED! Customer service is terrible, takes forever to actually speak to someone and so far that has been a total WASTE OF TIME. If I could give them zero stars, I would!
Absolutely awful experience. We've been dealing with them for almost 2 months on an air conditioner. They vendor they use claimed to fix it, charged us an extra $75, it wasn't fixed. They had them come back, said a new control panel was needed and would take a few days. 2 weeks later still heard nothing. Finally go ahold of them and "it just came in" claimed they'd be right out. Never came. Couldn't get a call back. Contacted HSA multiple times and they claimed they'd escalate it and get back to me. Never heard back. Husband messaged the servicer on Facebook and they finally came back out. Apparently control board was never in. They worked on it and now it's shaking and buzzing. Called... Read More
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone