HSA Home Warranty Review
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HSA is a home warranty company based out of Memphis, Tennessee, that provides warranty products, home buying and selling, and other real estate solutions, for both homeowners and realtors. They rely on a wealth of experience, born out of their 40+ years in the industry. They are a BBB-accredited business since 1990, with a B rating.
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Customer Comments & Reviews
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6 weeks after we moved into our (HSA warranty covered) home, our air conditioner stopped working for about a day. And, before we realized we were covered by home warranty, we contacted a local HVAC company who came out and told us the coil has a leak and needs replaced. So, when we remembered we were covered, we contacted HSA. When the HSA HVAC guy came, he agreed there is a leak and the coil needs to be replace. However, he stated he was instructed by HSA to patch it, not fix it. And, now after we paid the $100 deductible, he won't even patch it because the first HVAC guy topped off the liquid. So, when/if it breaks down again (after a year), we'll have to pay the $5,000 out of our own... Read More
This has to be one of the worst home warranties out there. They use off the wall contractors and don't stand behind them. They don't relay information to the contractors as needed. Be prepared for a simple repair to take three to four days. You will lose more money taking off work and waiting around, let alone the hour or two on phone just to try and make appointments. Run, don't walk to someone else.
Absolutely dissatisfied with company. It’s been 24 hours and my repair hasn’t even been assigned for repair. I am going to lose all of the food in my refrigerator and HSA does not cover loss of food. I was on hold for over 40 minutes to find out that 24 hours after filing my claim online that it had not even been assigned. They cannot even give me an estimate of when it will get to the repair company.
Im a Realtor and the company I was with has a partnership with HSA. Two of my clients purchased an HSA Home Warranty for $670 each. In my years in the industry, I or previous clients had any issues with other home warranty companies until now. HSA has denied to repair the items that are part of the warranty. Mind you I read all fine prints and my clients do as well as I advice them, and asks lots of questions from fine print so there are no surprises. In both cases, HVCA that are covered by warranty has been denied and there is nothing in the fine print. It seems that their contractor are trained to say its not covered making things up that are not true. We have had second opinions from... Read More