10 Best
Home Warranties
of 2024
Home Warranties
of 2024
Promoted
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
HMS National Home Warranty Review
ConsumersAdvocate.org
77 Customer Comments & Reviews - see all comments
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HMS National is a home warranty provider based out of Fort Lauderdale, Florida. They also offer real estate errors and omissions insurance in order to provide protection against unforeseen circumstances. Their unlimited service guarantee is extraordinary in the industry, and their most positive feature. They are a BBB-accredited company with a B rating.
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77 Customer Comments & Reviews
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My HVAC claim was initiated in May and is still not resolved. My home has been without air conditioning all summer and now without heat as temperatures dip below freezing. I have taken 3 days off work to wait for a HMS Home Warranty service provider that never showed up. I've spent a week attempting to resolve the issue on the phone but can never reach an individual authorized to make a decision. I have been promised a call from "authorizations" and have never gotten one (even though there is a need to verify my contact information even though I've called every day for a week). I don't know what HMS Home Warranty considers an appropriate response time but it appears they are attempting... Read More
Forget about getting a replacement. I have been fighting with this company for six weeks trying to get my oven repaired or replaced. They contracted Sears to come out the first time and they stated that the model number was illegible and that they could not order parts because of that. Fair enough, so they called the warranty company and had another company come out, the earliest available time was a week later on a Friday (just in time to not have it resolved the following weekend). They stated the same thing... so now a total of two weekends go by. We reschedule, but this time, we talk to HMS and tell them to notify the next technician that there is no model number, so they called... Read More
I had a faulty AC that I called about approximately 5 times over the span of 2 years. On the 2nd to last time, the fix lasted a month. Upon requesting a recall, HMS sent the wrong company out, so I was required to pay another deductible. The AC was determined to be unfixable and needed to be replaced. HMS sent me an invoice and I agreed. The day before the service, I was told the price would be over 50% more ($875 to $1425). Each of my 15 calls to HMS yielded being told something different - the additional charge wasn't in their system (later I was told it was) and then the additional charge would be taken care of (told twice, but never was). Finally, after speaking with a manager,... Read More
I am beyond frustrated with this home warranty company! Make sure to look up all different names this company goes by. HMS National has very poor customer service. My washing machine broke more than 3 weeks ago. They first had a service tech come out to assess the problem. Several days later, we found out that HMS was not happy with the assessment,so they had to send out another tech, whom never got in contact with us. After making multiple calls, they scheduled another. That company reached out and said that they did not repair the model that I had. I made any calls back and forth, each call waiting on the line for more than 25 mins. No notes were taken. Every time I called the rep on the... Read More
Seriously, if anyone offers this as a part of your mortgage contract, DO NOT WORK WITH THEM! Ask for a different company. They lie about their coverage, you're better off just going through your local gas or electric company for their coverage plans. i am absolutely appalled by this company and wanted to take the time to warn anyone who is looking at their seller offering them as a home warranty. ESPECIALLY new home buyers. Wave this or fully look into the contract as well as upgrade. it's $100 per appliance and pretty much any functional part isn't covered so you're paying for NOTHING. I don't usually write reviews unless they are positive but i have nothing good to say about this... Read More
This company sucks!!! They outsource their claims department. If you have any issues with your claim you have to fight with 2 companies! I was told my appointment was on Wed. No, it wasn't. I called and all I got was an "I'm sorry" and no manager to speak to, 24-72 hr call back time!! suck a joke! I was told my appointment was on Thursday. Even the supervisor I spoke to said it is for Thursday. NOT THURSDAY EITHER!! What is happening?? I call to confirm with the service company and they say they do not have me on file and cant get to me till next week. WHAT IS THE POINT OF HAVING THIS WARRANTY IF I CANT USE IT?!?!?!?!?!?!
Our AC was leaking freon and HMS sent a company with horrible reviews, who told us we needed to replace the entire AC. HMS never tried to pay or resolve the issue. After a few weeks of no responses from HMS, we called a reputable company who fixed the issue for a few hundred dollars. Its been 2 months, and HMS still hasn't responded.
I`d rate this company zero if I could. I want the yearly maintenance that i paid for. I waited for 21 minutes on the phone for a rep. They got my information, told me I`d talk to a rep to decide what day they`d schedule it. I was put on hold for 19 minutes. No one ever answered. I called a second time and a different rep put me on hold. The line disconnected after 21 minutes. I called a third time. This person told me I did not have a contract with them. Suddenly they did not recognize my name, address or phone number. She put me on hold and I never heard from Marlee again. I was on the phone 97 minutes and I still have no appointment. I paid $300 for a warantee that I can`t use.
I moved into my house five months ago. Within two months I was having issues with my air conditioner. I called HMS and they sent out a company who has little to no experience with dealing with HVAC concerns. Over almost 3 months time, the technicians came out multiple times to fix the problem. They kept saying that the home warranty company had to do research before they could get approval to fix the problem. After attempting to fix the problem twice, the problem was still there. I finally had to get ahold of a local representative for HMS to get a second company to come out to my house. They came out once and when they determined that the problem might be in the ductwork instead of in... Read More
HMS Home Warranty is one of those companies that enjoy's taking your monthly fee but provides nothing in return when it comes to customer service and assistance! I have been calling and e-mailing in for the last SIX weeks to have my washing machine replaced. Yes REPLACED! First they were telling me that the vendor was waiting on parts to repair, even though I had explained to them that the vendor already came and attempted to repair, however the vendor stated the machine needs replaced and is not repairable. After I got a hold of the vendor to obtain physical proof that they have done their part and have informed HMS that the unit needs replaced HMS has finally agree'd to that. Now however... Read More
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone