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- File claims online or by phone
HMS National Home Warranty Review
ConsumersAdvocate.org
77 Customer Comments & Reviews - see all comments
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HMS National is a home warranty provider based out of Fort Lauderdale, Florida. They also offer real estate errors and omissions insurance in order to provide protection against unforeseen circumstances. Their unlimited service guarantee is extraordinary in the industry, and their most positive feature. They are a BBB-accredited company with a B rating.
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77 Customer Comments & Reviews
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The short version: we went over a month without heat while we waited for HMS to replace our boiler. They never did - they said they would and didn't. This company is unreliable and acting in poor faith. A longer explanation: We received our warranty when we closed on our house last year, in case anything went wrong. On December 15, our heat went out. We called the customer service number - and by the way, there are extremely long wait times when you do this. A repair person came out on December 17, but declared that we needed a new boiler. We then spent hours and hours on the phone trying to get HMS to agree to a new boiler which *their own* repair person said was the only fix. We... Read More
If I could give no stars I would - this is the worst home warranty company ever!! I have been without a range for a month and no end in sight. Do not use these people!
I am having the worst and most horrible experience dealing with this company. I believe they purposely are delaying my claim to fix a hot water heater so I get it fixed outside the warranty process.
My heather stopped working December 30th. I placed a claim that day with HMS and was able to get someone to come out on Monday the 31st. The technician quickly identifies the problem and says he'll return January 2nd to make the repair because he can't get get the part on a holiday, January 1, 2019. I hear nothing from the technician January 2nd so I call HMS on the third. They tell me the technician submitted the request for the part January 2nd and they're waiting on it. What they didn't tell me was that they rejected the technician's request for the part and ordered it themselves from their own supplier because it was cheaper. With no heat, I call again January 8th which is when, after... Read More
The first contractor that was sent to our house was absolutely incompentent. They literally had one star on Google reviews and "F" BBB rating. The fact that you would even associate with a company like that is horrific. That company was either 100% incompetent, or 100% fraudulent - either way, not a good look for HMS. He couldn't even remember which type of refrigerant my system had. His initial diagnosis was that I had a system leak - confirmed by the tag on my system that said a dye test had been performed six months earlier. Then, he called HMS and decided to backtrack, saying the system simply needed cleaned *eye roll*. Either the refrigerant was low, or it was not, and that... Read More
The worst customer service I've ever had. I'll never purchase another product of their's or utilize any company associated with their services. It was truly that bad. They took almost two months to replace a failed microwave. It's been two weeks for a dishwasher. Speaking to a supervisor has no effect on their response times or customer service.
Giving HMS a rating higher than terrible makes me question the credibility of this website. Check customer reviews on any other site, and you will see a new complaint every couple days. We received an HMS home warranty as part of the purchase of our home in December 2018. In the course of the last year we had about 4-5 issues submitted to HMS as part of our warranty package. Each ticket required significant follow up from me just to get a response. If I did not continually contact HMS, none of my requests would be serviced. HMS purposely makes the issue resolution process complicated to limit the number of requests from a homeowner. The worst of these instances was with our... Read More
October 21 - Our heater stops heating. We file a claim with HMS and the service tech is scheduled to arrive the next day. October 22 - Tech arrives and quickly figures out the issue. Control board and high limit switch bad. They need to consult with HMS. We pay $100 deductible. Didn’t hear much from the service company. I was constantly checking in every few days on the status of parts and was told each time, “We don’t know when the parts will come in.” Kind of weird and we’re starting to question the service company. October 31 - Received an email from service company saying they were coming to the house that day to repair the heater. Sweet. I don’t even need to be home. They... Read More
We purchased our home in June 2018 and moved in August 2018, and we had the house inspected and everything was fine, we noticed last week our shower was leaking directly under the shower on the main floor and the paint was bubbling and a exhaust fan was also leaking so I got in touch with our warranty people and they said they would send someone out to fix the shower, the plumber came and he was in the house for 5 minutes and told us that we needed to re-caulk our shower and he said he didnt feel like fixing the vent line and didnt feel like caulking the shower or looking into it any further and he demanded we pay him 100, so we did and he refused to come back and the people from the... Read More
In July of 2018, as a part of my home purchase, I obtained a home warranty agreement with HMS Home Warranty. During the first week of October I started have problems with my side-by-side refrigerator. The temperature in the freezer started fluctuating by several degrees. It got to the point that after 60 degrees I threw out the food. After contacting HMS, they dispatched A&E (Sears) to make the repair. On October 5th the tech diagnosed the problem was with the front door control panel. He also ordered and replacement motor for the ice maker. After a couple of weeks, the parts arrived. The tech that installed the parts said that the real problem was the master control board.... Read More
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone