10 Best
Home Warranties
of 2024
Home Warranties
of 2024
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🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
HMS National Home Warranty Review
ConsumersAdvocate.org
77 Customer Comments & Reviews - see all comments
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HMS National is a home warranty provider based out of Fort Lauderdale, Florida. They also offer real estate errors and omissions insurance in order to provide protection against unforeseen circumstances. Their unlimited service guarantee is extraordinary in the industry, and their most positive feature. They are a BBB-accredited company with a B rating.
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77 Customer Comments & Reviews
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Horrible service! They made me wait over 4 days to get the part to repair my refrigerator (less than 7 years old). The service technician who should of shown up between 8 to 10 showed after 10:00am. Then, he said it will take an additional 3 days to get authorization from HMS to make the repair. So, a family of 3 did not have a refrigerator for +4 days. After the repair work was completed, the technician said to keep the refrigerator empty for another 24 hours! Horrible experience! Don't use them!!
If I could rate them zero or negative I would. This company is unethical and a well oiled scam machine. I have no idea how the BBB allows this business to take people's money and not abide by the contract issued. Everything stated by other reviewers is true. When you call, they try to redirect you to their website which is the most ineffective communication mechanism I have ever encountered. Their IVR system recognizes you and know more about you than the service representatives (when you eventually get through to someone). Each call takes at least 15 minutes and you get the complete runaround and limited forward progress on your case. At this stage I am 3 weeks into the... Read More
My wife and I have a HMS warranty on our house. Bathtubs with jets are covered under our policy. When a guest turned on the jets the tub leaked. We contacted HMS to get someone to work on the tub. They assigned a plumber to work on it and when we contacted the plumber they said they don't work on jetted bathtubs. We have had 5 other plumbers assigned to us by HMS since then and when we call them to schedule the work they all say the same thing. They don't work on bathtubs with jets. HMS is supposed to be "making homeownership easy" but it feels more like they are making it a lot of work. HMS should know who works on jetted tubs before they assign them. It's been 2 weeks that we... Read More
Poor follow up with customers, Services are not rendered in a timely fashion . Poor follow through with home warranty company and service provider. The customer has to initiate all f/u phone calls.
unhappy customer
The A & W Heating and Cooling guy they sent out came in a rusted out van with no decals on it; it was very unprofessional. He told me that I had and air flow issue, maybe my ducts collapsed (I have metal ducts). Also had wires loose that he put back. He told me to have the duct work looked at because that was not covered with the warranty and that he would come back. Before he left I asked him if he was going to give me any paperwork on what he had done and diagnosed. He said he would email them and I should get them within an hour that same day. I never received anything from him. Fast forward, a week later I had a another company check my duct work. SURPRISE EVERYTHING WAS FINE... Read More
HMS warranty is by far the WORST home warranty company in the world. I've had to keep my food cold in a cooler and mini fridge for almost 2 months now. First, let me start by talking about how inefficient this company is. EVERY time i call i spend 45 mins getting bounced around because nobody can find my account. Finally i find someone and they created me a new account... This didn't mean anything because when i called back 6 other times STILL nobody could find my account. The customer service agents are really rude (except for Tracy who was extremely helpful) and you can't speak to a supervisor so they have to put you on a call back list. HOWEVER, I was told that I was put on the list 4... Read More
Very poor company. Took 6 weeks to get my air fixed in over 90 degree weather. They ordered the wrong part to start with. Now my dryer has been out since Jan 9th. And it’s still not fixed. It’s March 21. They had the repair company replace every part in it. Haven’t heard yet if it will be replaced. I’ve emailed them 4-5 times, even sent a nasty email to which there was no response, only a stupid survey was mailed to me.
Do not use this company. They will make up a reason to deny claims. My claim went into effect 2/14 and I had an incident that same day and they denied the claim. Even told me they contacted the service company to check on the status. I contacted the service company myself and they stated that they had never been contacted. My question is....if the claim was denied, which is bogus, why did you send a service rep out to take my $100
If I could give them fewer stars I would.
I would give negative if allowed. Home Buyers, stay away from this home warranty home when you see sellers advertise it on their listing! Sellers, have some heart and do not use this company to lure innocent buyers! Their way of operation is to promise everything before you purchase, and deny everything after you pay. There should be a class action filed against this company. Our dryer broke down a few months after we bought our home and we also discovered washer and refrigerator have issues. After paid $100 for a contractor to come and check, and numerous calls to check on status, we're finally told they are not going to cover ANYTHING!
Total scam and waste of money, and they only let you use THEIR contracted person, who has no incentive to fix your problem. But he will make sure you pay him the $100 deductible to tell you that HMS won't cover the labor, blah blah blah. Utter scam. Would cancel if I bought this on my own , but it was a "perk" of buying a new house. And by perk, I mean SCAM.
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone