First American Home Warranty Review
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566 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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566 Customer Comments & Reviews
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I have had disappointment after disappointment with this company. The contractors they use are incompetent and unreliable. It took 2 weeks and several phones calls to get my refrigerator fixed. Now I am without AC in Texas for 3 days now. The contractor was supposed to come today between 8am-5pm. It is now 8:30pm and nothing. The contractor doesn't answer their phone and I have called First American 4 times already, hold for 15-20 minutes each time and then get disconnected. I would not waste your money or time with this company. Not once has the company offered to make things right. I will be contacting the BBB to file a complaint.
Terrible service, outsourced support, hours of wait time to get ahold of a person and then they don't speak english! They are supposed to assign a contractor within 2 days of a service request, as of today it has been 6 days that my A/C is not working in 100 + degree weather in Austin, Texas!
On the July 7th I placed an EMERGENCY work request to have my AC unit repaired. Since that timeframe 1st American has dispatched 2 technicians. The first technician could not service my unit and the 2nd technician provided a diagnosis and recommendation a couple of days later. However, since the 8th of July no one from 1st American has contacted me with the status of this EMERGENCY request. I was told that Deven Raj (x2626) was my Claims Manager but I have never heard from him even though I've left messages at his extension. I (the customer) have resigned myself to contact 1st American every 3 or 4 days. During this process, I am on HOLD from 35-90 minutes before I am able to speak... Read More
They are the worst. If you want to spend your life on hold and still get nothing this is the
company for you. I have been fighting with them for 40 days about replacing a dishwasher and all I get is alot of arguments about why they can't replace the same dishwasher I have when they have already agreed to replace my 2 year old dishwasher that is still made and available.
If your realtor is going to pay for your Warranty plan as a gift for giving them business,
make sure it's not First American.
FAHW will leave you on hold for 30-50 minutes, then you will speak to someone you cannot understand, or who does not understand you. I used their Messaging system to try to expedite the claim information and it took 5 days to get a response. Service technician showed up on the wrong day, and when they did show up on the day we had the appointment, they were over 30 minutes late, beyond the 3 hour window. Then, they claim some items are not covered, after already having 2 Customer Service reps at FAHW tell me they were. Bait and Switch! Called again, on hold 47 minutes and after explaining to the agent I asked to be transferred to a Supervisor....on hold 15 more minutes and then... Read More
This is a horrible company! Don't use them. I had them for 2 years and had filed 4 claims with them. Either they would make an excuse about it being not covered or the contractor wouldn't show up and perform the service.
Worst customer service I've ever dealt with
I have been a customer of First American Home Warranty for years and have insured up to 4 properties at a time. I have never had any issues with them until this year. I can only think that there has been some kind of ownership or management change because the service is HORRIBLE!!! Notice the caps. I have a property that has been insured with them since I purchased it in 2012. This year in Feb I submitted a claim for a plumbing problem. They said it was not covered and denied the claim. I paid another co. to do the work and sent the bill to FAHW and after some running around they refunded the entire amount to me. In June I submitted a claim for the same property for the ac and ducting.... Read More
after 9 phone calls to claims dept., and 4 appointments with 3 different contractors, our dishwasher still leaking
We have used First American Home Warranty since we bought this house in 2004. It was included in the purchase the first year, then we continued to pay each year. Overall we e found it a good value. We've had one full a/c unit replaced and the evaporator coil on the other unit. We've had both water heaters replaced as well as two front load washers that could not be repaired and a dishwasher. We've also had minor plumbing and electrical problems repaired. The only claim we were denied was a lever on our built in oven that locks the door for the self cleaning oven to function. That was ok, we still can use the oven and manually clean it. However, it is important to understand that... Read More
This company rarely answers the phone, places customers on hold for extensive amounts of time and then disconnects the call. They are not fast to aid any customer with any issues and take excessive time to address needs. Additionally the contractors they use are regularly rated as some of the worst in the industry. Their lack of customer support and service make their rating horrible!
Our Partner
- Memorial Day Sale: $200 Off with Code MD24
- Unlimited claims
- Filing a claim does not increase your rate
- $1.9 Billion in claims paid since 2011
