First American Home Warranty Review
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566 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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566 Customer Comments & Reviews
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It's been a month since I submitted a work order to have my cooktop repaired. I've had 2 companies out to look at it. The first one took my service fee, said they would order the parts, then disappeared. The second company came out, said they would submit the claim to these guys, and a week later we are still waiting for a response.
If these guys were the only home warranty company left, I'd just take my chances and pay for repairs out of my pocket in order to get things resolved, since clearly they have no intention of fixing the issues.
The kitchen faucet hose was leaking water and the garbage disposal making loud noises while spinning. After creating a service request detailing these problems, two days later, First American Home Buyers Protection, sent a plumber to look at and not fix the kitchen faucet. I had to take a half-day away from work to meet with the plumber, I offered my recommendation that the faucet needed to be replaced. He tried to replace the hose from a part at a local store, it didn't work, and then he went back to the store to get a new faucet. At this point the job at been close to 3 hours. The new faucet chosen was significantly below the quality of the existing faucet fixture, below the quality... Read More
Worst customer service ever. This company states 24/7 service response time. We did not get a return call 48 hours after the issue was called in. I had to call a service repairman separately to avoid further damage to the kitchen. The worst part of this experience is that after we returned the contractor/repairman assigned to our case 48 hours later, we were yelled at by the person who called us. This is unacceptable and very unprofessional. I would never recommend nor use this company again. The seller of the property whom we purchased the property from should get a refund for this terrible treatment.
First American Home Buyer's Protection does ANYTHING it can do to keep from PROTECTING you and your home!!! You would be better off paying a contractor outright instead of using them! This company lies, cheats and steals from the very people that trust them!! DO NOT USE THIS COMPANY!!
worst coverage for a/c repair. Had a compressor fail they only covered part not the installation of the new part . they also did not want to fix or clean any parts that the a/c compressor damaged.
First W
Warranty Care of First American Home Warranty
Official Response
Warranty Care of First American Home Warranty
Thank you for your comments. We are truly disappointed that this has been your experience. We hope the next time you may need us, you will give us another chance to meet your needs.
First American Home Buyers deals with incompetent techs. First american is nice and has good employees. But the people they ask to come to your home to do the work have little clue how to do their job. I own multiple properties and at one I cancelled first home warranty because they sent a guy who tried 3 different things to fix my washer. The third thing he wanted to do was pull my dryer out of it's space and work on the back. Prior to this, I invited a solo tech to come look and he told me what he thought was the problem. That alone made sense. He came to this conclusion after looking at the paperwork I received when I bought the machine 4 years earlier. The First American Tech did... Read More
Called to report emergency water leak and was told someone would respond within 3 hours. One day later and we had to call again- since we didn't get a reponse. On hold for over half an hour. Water has been off since Sunday night. Can't get anyone out here until Wednesday at the earliest. Hire new/ more contractors!!!
We have little kids, one who has health issues. Won't be using them again. Our membership is almost up and we are finding a new home warranty company.
I am very dissatisfied with the service people that they contract with. They are not qualified, or they tell you that things are not covered when they really are. Two major issues this year. 1st was with my dryer. They sent a company out that came out took pictures and collected their $60.00 and then left. A week later I call the company still not response. A little after a month they came back out and wanted to charge me another service fee. I said it the same issue you never fixed. A few weeks later they send out another company who finally fixed the issue. Then with my kitchen refrigerator, March 8 2016 I called in regards to it not keeping cold. After sending out the same... Read More
Beware of warranty exclusion for partially functioning system. My pool pump is making a horrendous noise. I called FAHBP and they promptly sent a repair man as scheduled. Upon his arrival I was informed that though the bearings in the motor are "shot" which is what is causing the noise, the pump is still "moving water" so my claim was denied. Upon calling FAHBP customer service (I was on hold for 37 minutes vs the 27 min wait time quoted at the beginning of the call), I was informed that each system has to be completely non-functional before they will repair it. I asked about having the bearings replaced and was denied. This is not a policy limitation the sales people disclose... Read More
Had a couple of problems with there service. The last left me very unsatisfied with this company, I'll never use them again. I felt like the were running a scam to double dip the fee's and when I called to try & resolve the issue I got a total run around & absolutely no effort to listen or satisfy the problem.
Our Partner
- $100 Off with Code PROTECT
- Unlimited claims
- Filing a claim does not increase your rate
- $1.9 Billion in claims paid since 2011
