First American Home Warranty Review
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566 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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566 Customer Comments & Reviews
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We waited almost 50 days from date we filed a claim before our A/C was actually repaired. We went through 3 different contractors they sent before it was fixed. The warranty company never returned our calls. We had to initiate each call. I am a realtor and a real estate investor and a homeowner so I am very familiar with how these warranties are supposed to work. This one failed. And wasted hours of my time.
This company is a fraud. They took our fan which was 300.00 dollars put up a fan they said was supposed to be similar and it was 25.00 then told us thats we signed for it when we didn't. I told them that we told the guy we didn't want it and wanted our fan back to fix it and they didn't. They tricked us by coming to take our fan down and for cash out they offered 20.00 are you kidding??? Then they came out to fix our microwave. They said it was not fixable and our microwave would be sent out to us by Sears. They sent a microwave that was the wrong one because they sent over the stove top. We told them our microwave was inside the cabinetry. They said it was our fault because we accepted... Read More
I'd like to compliment one of your employees, Ms. Britney, for the excellent service she has provided to me. Ms. Britney has helped me with the recent unresolved claims which she got involved and is being resolved.
I am very pleased with the overall services I have received from her. However, Ms. Britney's professionalism and ability to identify the problems and get to the bottom of the situation quickly has exceeded my expectations and it has certainly been a pleasure working with her.
Such a commitment to great customer service is to be commended.
Sincerely,
Abe Bibizadeh
I have had FAHM coverage for over 13 years across all of my home purchases. In the past when I had a claim it got resolved in the end with only a few hiccups along the way. I do not know what has taken place over there lately but I am convinced they care nothing about their customers. My family has been without AC in the sweltering heat since 4/28 when I placed a claim for service on my three “through the wall” AC’s that cool our home. The main 1st floor unit began leaking and blowing hot air. The two other units on the 2nd floor stopped blowing cool air after being on for an hour or so. One week goes by and I hear nothing from First American. I call in and a rep advises they are... Read More
I have been a customer of 1st American on 2 occasions. The first time was about 8 yrs ago and the service was fantastic so when my new house needed coverage of course I chose 1st American. I have had 3 different claims since having coverage over the last 18 months. The 1st was the heater quit working in December in Texas in my 80 yr old mothers house while we were out of town and the service man simply bypassed the issue with a wire rather than fixing it, more of a rig than a fix; another recently was an AC unit was not cooling, (at the same residence) 80 yr old woman and here in Texas the temp is nearly 100. We were told by 1st American that a service man would call within 24 hrs, no... Read More
I got my home warranty when purchasing my fixer upper home, it was chosen by the seller otherwise I would have gone with American Home Shield ( they are Great). First, My 1st call into this company to find out what the seller had purchased for me was horrible.The lady was rude, she sounded like I was bothering her and then when I wanted to file a service request for my A.C. not working she asked me to do it online. The contractor for the A.C. was a nice guy. But because he helped with some additional items on the A.C. unit that needed fixed and didn't charge but put it in his notes. I now keep receiving calls about how they don't cover that item. And not only that- 1st american wants to... Read More
STAY AWAY! SCAM!! they sent a Sears man to supposedly repair our dryer & subzero ice maker. What they didnt know is we have video footage at our gate. Sears many claimed he came to property to repair, - he actually never even bothered to show up. We have everything on video showing they are liars. This happened twice. Simply put, First American Home Warranty are not honest and they bill you even when no one shows up.
At their direction, I called First American's plumber, who promptly came out and told me he couldn't fix the problem until someone else opened up the wall. Once we had the wall opened, the plumbing company would not answer or return my calls. I called First American, who had to call the emergency line to reach their plumber. I was told to call the plumber again to make an appt. Again, the plumber did not answer or return my calls. Since company was soon coming and we'd have 7 people using one small bathroom, I had the problem fixed by another plumber. I called First American again and was advised to submit my receipt for the work, which took me some time to do via their website. I then... Read More
it is worst customer warranty I have had. it has been more than 3 weeks since I have first contacted The First American Home Warranty re my air conditioning issue. Claim has no result, customer service provided wrongly information. Worst part is after 3 weeks, the parts finally ready to ship. Unfortunately, the wrong parts have sent to local contractor. Not only the customer service, but the claim specialist and several supervisors I have talked with, they never followed up and leave me the long time customer so hopeless and suffer the hear (120F). They will not do anything, except I call daily. I just act like a coordinator between The First American Home Warranty and very rude... Read More
No contractors available for emergency plumbing issues!
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- $100 Off with Code PROTECT
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- $1.9 Billion in claims paid since 2011
