First American Home Warranty Review
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563 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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563 Customer Comments & Reviews
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If I could leave a minus rating I would. I am appalled at the incorrect information this company has given me. I spent 3 days trying to get someone out for an emerge cycle water leak. They told me someone would be out with 24 hrs.. 3 days later they have not been able to assign anyone. I have spent the whole weekend on the phone with them as throughout this time, I had been told someone would come out, and then no appointment was made. I was hung up on ,or the call dropped. 3 times. But noone called me back.. and when I questioned this, I was told they had too many people calling and could not call me back! I was told I had a contractor assigned to me on Sunday and would call me an hr... Read More
Beware of this company. I made a big mistake by taking out a policy with this company. My air conditioner went out in July and I live in Las Vegas. So you guessed it the temperature was well over 100 degrees I am 75 and have several animals. So, getting to air conditioning fixed was imperative. I turned in a claim the night I found the air conditioning wasn't working. I won't bore you with the whole story but it took almost 2 weeks to get it fixed and it wasn't by anyone First American tried to stick me with. After receiving empty promises about getting it repaired I called a company that not only returned my call but got the air conditioner fixed the same day. Come to find out... Read More
Over 2 weeks with out air conditioning in Dallas Texas with consecutive days in the mid 90s. My elderly parents should have to live like that... stay away from this company
I recently had an irritating experience with First American Home Warranty. I filed a claim for no A/C cooling on the 14th of May. Two weeks later, I had no idea and couldn't find out, when my A/C would be repaired. After a strongly worded letter to the President of FAHW, I finally got someone who would call me back. We have been experiencing record breaking heat waves during this period. I was running four fans only to circulate hot air. A representative of FAHW offered to reimburse me for a window unit ( $100. ). I finally got my A/C repaired after three weeks of suffering, June 3, 2019. It only cost me $550. out of pocket to file this claim. FAHW's approach to a claim is like... Read More
My experience with your company is the worst I have ever had. The plumbing contractor that you sent was dishonest and rude. He did not want to fix the toilet leak, and then finally said "I will put this in jus to make you happy". When it continued to leak I had to have another plumber come and fix. Then he gave an estimate for the "EXTRA CHARGE" for replacing the water pressure valve that was "MORE" than two other estimates for the full price without the warranty coverage. This is a sham. And when the supervisor told me we would not be charged, we have continued to receive a bill for this contractors "service charge". I am an elderly woman and I felt he abused my situation and tried... Read More
Garage door spring broke. Representive Franklin three times over phone assured me broken spring was covered. Repair tech arrived and was told spring not covered. Called company and they had written record that Franklin told me that it was covered. After spending about 45 min run around company simply said sorry we made mistake and we cannot cover repair. Elderly wife had Dr apt and had to get car out of garage so had to get repair done and repair company fixed door at $347. Even though they agreed they had made mistake they simply blew me off with sorrywe made a mistake. I would not recommend them for anyone. They should honor their answer they gave me. Companies like this should not... Read More
This company was recommended to me by my parents who live in Ohio. They were very happy with it. I live in West Michigan, and I highly recommend NOT signing up for this service. They do NOT have relationships with contractors in the area, which wouldn't matter if they would just admit that up front and let me proceed on my own with the repairs. I have to wait 2-3 days for them to tell me that they don't, and that I will have to find someone myself, submit that contractor's estimate for approval, then have the work done, pay the contractor and then submit the claim for reimbursement. It took two weeks to get a hot water heater repaired, and my electrical panel is out now and I am just... Read More
First American Home Warranty has refused to replace a Rheem tankless water heater in my house because it is under warranty. However, the warranty can't be accessed because the water heater was purchased 11 years ago by a previous owner that I do not know and have no way to contact. Their own technician contacted Rheem and was told it could not be exchanged without a receipt which doesn't exist. Obviously, First American knows that I can't take advantage of the warranty. It is another way for them to get out of paying for things that the policy says it will cover. So, basically you better get the receipts of every appliance in your house when you purchase it or else First American will use... Read More
You sent a tech to my house to fix a popping noise in my garage, he came to my house & cut a bunch of wires saying I didn't need this or that & then left. So my A/C unit, flood lights, & outlets in one of my bedrooms stopped working so I called you back & argued with you for two months on how this was a existing claim thanks to the tech you sent out because everything else worked just fine before that. So I decided to cancel your services that I paid in advance for a year of $700. I still needed the problem you created fixed so your company said the only way to do that is to make a new claim, which I finally did after arguing for 2 months, being put on hold for 45 minutes & hung up on.... Read More
We have been waiting to get your repairman out to fix our ac and we can’t get an answer. It has been over a month and we live in Georgia. This is absolutely unacceptable and will be taking this to small claims court. Never will I purchase a home with a warranty. Total scam
Our Partner
- Protects home's appliances & systems
- Request service 24/7, 365 days a year
- Network of pre-screened contractors
- Additional coverage & enhancements
- If a covered item can’t be repaired, they replace it
