First American Home Warranty Review
ConsumersAdvocate.org
563 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for First American Home Warranty
563 Customer Comments & Reviews
Loading Reviews ...
Amazingly fraudulent. I made the mistake of going with this “company” and suffered the loss of money for no services. Do not follow my mistake STAY AWAY. This company has to be one of the most fraudulent and nearly criminally deceptive wastes to your money in the “home warranty business”. The happy customers are probably ones that have coverage but luckily never used their “warranty”. What will you get for your money. First you will get a paper envelope with some information on how you can pay $70 to make a claim. Great stuff. If you happen to call for warranty “service” you will pay a fee and they will dispatch someone to you house to look at your appliance, HVAC, range, fridge,... Read More
Nothing but regret getting First American. I can not get them to call to follow up with me. Contractors no show and they close the service request. The contractors they partner with all have 1-2 stars on yelp. It’s madness! Run far away.
I had Fidelity at our last house and loved them.
We purchased a house and purchased First American Home Warranty. I am elderly on heart medication and live in Las Vegas Nevada. Our A/C unit failed and was inspected by First American Warranty on April 5th. This company has been astonishingly careless and has ignored multiple requests to repair or replace the A/C unit. We were living in a house in which the outside temps topped 100 degrees and the inside temps were 88 degrees at night. It took them 5 weeks to replace a unit which any other AC company could replace the unit in one day. Furthermore the company expects us to pay $800 for installation costs on a covered item. We will be filing a claim against them in small claims court. I... Read More
I do not recommend First American Home Warranty due to their replacement policy. They are not responsible for matching brand, color or dimensions, which I find absolutely ridiculous. I needed a replacement built-in microwave sized at 1.5 cubic feet. They only offered to replace the unit of a different brand and different size (1.9 cubic feet). They will not cover the cost for cabinet alterations (nor did I want this), so because the replacement unit they offered was too large my only option is to decline the replacement and take a cash out. This means that the hassle of ordering a new microwave and hiring a company to remove the old one and install the new one is all on me. Seems like that... Read More
I have found my dealings with First American Home service to be completely unsatisfactory. They have a maze of confusing methods to initial contact and follow-up. They have wait times of at least an hour, do not respond to messages and supervisor staff do not follow up or return calls or messages. The amount of time a customer spends on the phone is exhausting and unnecessary. They pretend to display care but their action display otherwise. It is impossible to talk to someone of authority. I had a claim placed with numerous delays. It took days of attempts and messages to have my claim processed. It has been a week now with no response from supervisory staff, no call back or followup.... Read More
We had a saga with our fridge for the last couple of months. We opened a claim with First American that send a technician that barley opened the fridge, said "it is a known issue with LG - you should call them", took his $75 and left. We called LG and they said that if we have home warranty, the home warranty company should send one of their licensed technician and we could get a new fridge! But this was after our contract was expired and First American said they can send another technician for free - if we renew of course. Our fridge is ding for the last couple of months, food was thrown many times. We brought another technician that said it is hopeless. So we now had to spent $1,600 +... Read More
AWFUL SERVICE!!! I called for a WATER LEAK under my washing machine. The recorder asks for the brand so I gave the brand name and they sent a contractor/technician who said there is a broken part that needs to be replaced. Ordered the part and arrived two days after. He came back (its now on its 5th day)and installed the part. And told me there is also a plumbing issue. (i found out later, that he is supposed to report that so a plumber can be sent). He left and i found out there's still WATER LEAK under my washing machine!? I am not in this trade so all i know, there's water leak underneath!! the customer service told me i have to file another claim because its a different contractor they... Read More
Live up to your motto. If you can't fix we replace it. Haha big lie
Overall the customer service of first american home warranty is not good. I see the following problems: First, it is very difficult to talk to a customer service representative to place a claim or deal with issues regarding a claim. You have to go through many touch tone buttons many of which return you to a previous option you had already chosen. It is very clear that they do not want to talk to you especially when it is related to a claim. Second, they seem to use the cheapest of the cheapest contractors. The bottom feeders of their particular line of work. Given my two recent bad experiences, I question the integrity and honesty of some of their contractors. I had recently two... Read More
BEWARE they will TRICK YOU INTO PAYING $75.00 FOR A WORK ORDER IF YOU CALL TO CHECK COVERAGE. They tell you that your problem/equipment is NOT covered (NOTHING IS COVERED BY THE WAY)....BUT THEN SAY.... "WOULD YOU LIKE TO USE ONE OF OUR plumbers/electricians etc. for service?" They covered nothing, THEY TOLD US IT WASN'T COVERED.....we paid the plumber in full, and then we received a bill from FIRST AMERICAN HOME WARRANTY CHARGING US $75.00 FOR CALLING THE PLUMBER FOR A SERVICE CALL TO DIAGNOSE/DETERMINE IF THE PROBLEM WAS COVERED???!!! ABSOLUTE SCAM BETWEEN CONTRACTORS AND THIS WARRANTY PROGRAM TO COLLECT EXTRA FEES. WE'VE FIXED EVERYTHING OURSELVES, USED OUR OWN... Read More
Our Partner
- $200, and the code is SPRING2024.
- Protects home's appliances & systems
- Request service 24/7, 365 days a year
- Network of pre-screened contractors
- Additional coverage & enhancements
- If a covered item can’t be repaired, they replace it
