Fidelity National Home Warranty Review


Rating: 6.4 / 10 (Very good)
23 Customer Reviews - see all reviews
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How is Fidelity National rated?
6/10
Plan Value
7/10
Customer Experience
6/10
Contracts
7/10
Restrictions
5/10
Contractor Network
7/10
Customer Base

Fidelity National Home Warranty Review

Fidelity National Home Warranty specializes in providing both homeowners and sellers coverage for repairing and replacing home systems and appliances. It has been in business for over 25 years and serves several states across the nation. Fidelity National Home Warranty is backed by its parent company, Fidelity National Financial Inc. which also acquired Chicago Home Warranty in 2000.

 

Coverage

 

Standard coverage

Plumbing System/Stoppages

Water Heater (Gas or electric)

Heating System

Ductwork

Electrical System/Doorbell/Smoke Detectors

Telephone Wiring

Central Vacuum System

Garage Door Opener

Ceiling/Whole House/Exhaust/Attic Fans (Built-in)

 

Kitchen Appliances

Dishwasher

Garbage Disposal

Range/Oven/Cooktop

Instant Hot Water Dispenser

Built-in Food Center

Trash Compactor

Built-in Microwave

Kitchen Exhaust Fan

 

Pest Control

*** Air conditioning and clothes washers/ dryers available as an option and are not included in the standard coverage plan

 

For a more detailed look into Fidelity National Home Warranty’s coverage here’s their sample contract

 

Price

Service Fee - $75

 

Fine Print

This contract is non-cancelable, except for:

  • non-payment of contract fees
  • fraud or misrepresentation of facts material to the issuance of this contract when contract is for Seller’s Coverage and close of escrow does not occur.

If this contract is canceled, the provider of funds shall be entitled to a pro-rated refund of the paid contract fee for the unexpired term, less an administrative fee and less any service costs incurred by FNHW. Upon renewal, this contract is non-cancelable except for non-payment of contract fee, fraud, or misrepresentation of facts.

 

Final Thoughts – Fidelity National Home Warranty

Fidelity National Home Warranty provides solid coverage for almost all essential home systems and appliances a homeowner needs. This could be said even for their basic coverage plan. The basic plan does come short in terms of major items such as refrigerators and clothes washers/ dryers. These are only available as optional items.

 

 

 

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Latest Reviews

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Irena P
6/28/2017
I placed a service call for garage door - the springs and the pull-wire broke and needed replacement. Only mechanical parts. All electrical parts were good and fully functional including the motor, keypads, opener button and remote clickers, all by brand genie. The technician from cosco garage door sw came and said he would fix it no problem. When he came back with the parts and finished the job - I was devastated. All electrical parts were replaced by new system called genesis, he advised me that he did me a favor replacing the motor and this new motor is far superior to genie. But not compatible with any other systems, including universal openers, etc... He charged me $90 extra for wall... Read More

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Abe
Phoenix, Arizona
6/28/2017
They don't deserve half star. I have waiting for nine days to fix my AC in Phoenix with temperature approaching 118 and I am still getting the same message (waiting to get pricing from the vendor) ! They are horrible. Reached the manager and they are not helping either. I had the worst experience and definitely I am not renewing The contract with this company !

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Doug S
Chandler, Arizona
6/27/2017
This company is the WORST and operate as virtual scam artists. Our AC quit and when we requested a repair were told that their "authorized" contractor would take 5 days before they could come out. It was 110 F out and already over 80 F inside the house. They said we could get outside 3rd party contractors as long as the assessment was less than $100 for the first hour. When we got a contractor on site they only approved 2/3 of the quote because, "We don't pay retail" prices for parts. I asked how much they paid for the parts that the contractor quoted but they had no price list, no previous quotes, nothing. They just arbitrarily pulled a number out of the air and said that was all they... Read More

Joe D
Los Alamitos, California
6/21/2017
They hired a horrible mom and pop repair company to fix my AC. They offered a cash out option but it didnt cover the costs of the quotes I received from other AC companies, by in most cases $3000. When I asked to speak with a manager, a person named Monica answered, turns out she isnt a manager. She was rude, ignorant, and constantly spoke over the top of me. I will no longer be their customer in July when my contract come up for renew. I highly recommend going some where else, these guys just dont care.

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Jessica M
Rosston, Texas
5/31/2017
To start off I can honestly say Iwould not give this company even 1/2 a star!!! Their business practices are unethical. I recently purchased a new home, and had an inspection of the property done of which the air conditioning unit was working. After turning it on on Friday, the AC was not blowing cool air, mind you the heat index was 107 that day here in Texas. So I contacted Fidelity National Home Warrant of which was purchased during the purchase of the home. They told me they would put a rush on the service order and would have someone come to the house that evening or the next day, Saturday being that I have small children in the home. After sweating it out and not hearing from... Read More

Kathy D
Addison, Texas
5/30/2017
I have had issues with my A/C for over 2 1/2 months now and each time they have sent vendors out that either won't or aren't capable of fixing the problem. This weekend I had to have an emergency company come out as FHW said it would be Tuesday before they could get anyone out (this was on Saturday - have not had A/C since then and in Texas that is unbearable). After 3 hours the tech said what I knew all along that I need a new A/C. I found a very qualified contractor that quoted me almost half off of what the emergency repair company did and they have declined an "outside" contractor to do the work. They would prefer to send one of their own - one that will put a band-aid on the issue... Read More

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Emily
Los Angeles, California
4/11/2017
I've been a customer with Fidelity for over 10 years. I was told there was a change in ownership around 2015-2016, that would explain a lot, if that's actually the case. Previously I did not have issues. Today -- I believe their male rep was sexist, dismissive and rude to me as a customer and as a woman. Plumbing issue was not resolved, have to pay out of pocket, terrible plumbing co was sent over, they forgot about my appointment. I had to call to remind them an hour after 10am to 12pm window to show up has expired. Plumber -- beyond rude. Fidelity rep-- not polite or helpful. Didn't have issues with Fidelity for years, but not much was broken, so I figured they were fine. Now looking for... Read More

Shan S
San Francisco, California
1/4/2017
I have been working with Fidelity on the same issue for almost a month now and it is getting ridiculous. The first time we called them, it was to request service for a faulty water heater because the pilot light would not stay lit. After looking at the heater, he concluded that a part needed to be replaced. Here's where it gets confusing. He tells my clients that he'd need to order a new thermocoupler to replace the broken one. When I called the plumbing company the next day, I was told that it was already fixed and that there shouldn't be another problem with it. I was a little confused, but figured the client misunderstood. Fast forward a week -- water heater is broken again.... Read More

M
Michele
12/1/2016
Fidelity is a shady company that sends out substandard companies for repairs. I have had to use their services a few times now, and the last time it ended up in a fiasco. I had a heater replaced through them in February 2016. I discontinued my warranty with Fidelity in July because the work that they do is unprofessional and has resulted in me needing to hire professionals outside of their network to resolve issues. The heater, brand new in February, is already faulty, November 2016. I needed to call out a repairman and the circuit board on the unit is faulty. I approached Fidelity with this issue and they refuse to assist. I called the company, Air Serv, that installed and they said... Read More

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Beth M
Orlando, Florida
11/9/2016
BEWARE! I had been a very satisfied client recommending Fidelity to my real estate clients until a recent claim they denied for a furnace leaving my new homeowners out in the cold. The furnace was inspected prior to closing and although older, there was no carbon monoxide leak. Fidelity claimed it was "preexisting" and denied. DO NOT USE Fidelity. I am moving onto a company with integrity as their's is lacking along with any willingness to work with a long time customer.

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