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Fidelity National Home Warranty Review
ConsumersAdvocate.org
146 Customer Comments & Reviews - see all comments
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Fidelity National Home Warranties is a California-based company with over 25 years of experience in the industry.
The company offers a convenient automated repair tracking system and consistent customer support through a team of highly trained local service providers and sales agents.
Fidelity National Home Warranties holds a Better Business Bureau rating of A+.
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146 Customer Comments & Reviews
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The wait time for new service requests is too long. Why do they use third-world nations for customer service? Why not hire Americans who live in America, ya pay them more too.
It is appalling how this company does business. This is my second experience with them and will be the last. I will be changing home warranty companies. First was dealing with a thermostat that I finally went out of pocket to another vendor to get it fixed. This time is a refrigerator issue that is taking over a month and I am now being told parts have just been ordered. The worst part about it, every time I speak with someone at the company, nobody wants to take accountability. I cannot express enough, do not use this company as
The service and Houdini non-coverage is TERRIBLE! I will no longer use Fidelity and am steering my dozens of real estate clients away from them as well. It took me 23 calls (many dropped or on hold for up to an hour) to talk to a human. Then it was someone outsourced who barely spoke English. Then the culmination was horrible. We're done.
If you were to offer me a free lifetime membership I would absolutley decline 15 out of 10 times. As a business focused on customer support, it's the thing they do worse. I enherited this insurance policy and it's been a complete waste of time and energy. HORRIBLE COMMUNICATION, ABOSLUTELY HORRIBLE!!! In one of many calls to the custom service, I had a challenge understanding the support person. I repsectively asked to speak with someone who English was their primary language. After being put on hold muliplte times, there were no support people that could help me. I have no probelm with off-shoring support, but if you dont have a back up plan it becomes very frustrating. I'm really... Read More
We have been without air conditioning for over a month now and it is 105 degrees here in TX. My husband is 80 and this is too much for us. Apparently part is on back order but they have a second company they COULD order from but do not. They are NOT customer friendly!
I started with FNHW in 2016 when we purchased our first home, The first year was good, however, the second year was totally the opposite. Long hold time, long time for a service request to be taken care of. I was even told by they can not guarantee the competence of the service providers. I try to get my call escalated to a supervisor but it never happens. We brought a new home last year and end up with them again, and this time they have gone from bad to worse. I place a service request on the 14 May, for my AC unit, the provider said it need parts and it took 3 consecutive calls from me before someone approve it on the 27th. It is now the 20th of June and the units are still not fixed... Read More
I was given a home warranty by the seller via my purchase of a home. I put forth a claim to service a kitchen mounted microwave. While they were quick to send a service repair man to review it, the repairman was able to get the microwave to work for forty minutes. Improperly diagnosed the problem as a bad outlet. The morning after the visit, the microwave would no longer work and gave an error code translated to a bad electronic board. A service person verified that the outlets functioned properly and thus Fidelity scheduled someone to review the microwave a 2nd time. That service person came the following week and submitted a report that the microwave needed to be replaced. We... Read More
The worst company ever. I have cracked oven door, they sent someone over to take some pictures and later on saying it's denied. When I ask them for a quote, they asked me to ask the contract company directly as they have no information. They bounced me to resolution department and the wait time was 1.5 hours. I hung up because my phone is completely out of battery. I then tried the contract company, again nobody picks up the call. you can't find a single soul after getting into this loop. I just need a technician to fix the oven. I call fidelity trying to have them help me obtain the quote, they then trying to send me to the damn resolution department again. I said no more of that as I... Read More
This company operates on a very frustrating business plan. They provide horrible customer service with hours of hold time, repetitive questions and multiple transfers just to go back on hold. They also drag out the claim process to such lengths as to get you to give up and fix things without them. You only benefit from this plan if you have redundancy and are able to wait them out. Multiple refrigerators, multiple A/C units, multiple water heaters, etc. I would not recommend a company who strives to provide this type of service.
FRAUD!!! This company is nothing but a scam. I'm tired of our government allowing companies such as this to stay in business and "legally" rob people of their hard earned money. This policy was purchased as part of a home purchase. Needless to say, every claim we filed was denied. It turns out they have a long fine print clause which states they will deny all claims for any reason. Don't believe me? Take your chance. I don't know how they sleep at night knowing they're lying to everyone. well pump denied, not covered pressure tank denied, not covered refrigerator denied, not our fault FNHW is not responsible for repairs or replacements due to misuse or abuse, disassembled or... Read More
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- Members Can Save Up to 50% at Nike, Costco, Home Depot & 1000’s more
- Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed