Fidelity National Home Warranty Review
37 Customer Comments & Reviews - see all comments
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Fidelity National Home Warranties is a California-based company with over 25 years of experience in the industry. The company offers a convenient automated repair tracking system and consistent customer support through a team of highly trained local service providers and sales agents. Fidelity National Home Warranties holds a Better Business Bureau rating of A+.
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37 Customer Comments & Reviews
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Ist call was regarding my ac. It just stopped blowing cold air. The tech said that the system was old and needed to be replaced. It had meet its life expentacy. FNHW said the claim was declined because it needed to be cleaned. So I hired someone to come clean the unit. That guys said it also needed to be replaced that cleaning wasn't the issue but cleaned it anyways. So then I call back and schedule them to come back out because it is still not working after being cleaned. Paid another service fee and this time told by a new tech that the unit needs to be replaced. FNHW said the claim was declined because I have abestos wrapped ducts. Ok why wasn't I told this in the beginining and $130.00... Read More
Worst service ever. Our AC broke summer June of 2017 and they still haven't fixed it in Jan 2018. Summer is gone and so is winter and in spite of repeated calls, there has been no action from Fidelity. Total sink of money. Not sure how I can recover my lost money .
Very rude folks to deal with. My last year. Used to be better company.... life too short to deal with people like this.
I have used Fidelity National for 17 years but this is the last year. Their service is getting worse and the repair companies they hire are slow and don't have the expertise they should have. We have been without a refrigerator for almost two weeks. The technician came 5 days after I submitted a claim, but didn't even order the needed part for an additional 5 days. It takes 4 days for the part to be shipped and they can't make an appointment to install it until the part arrives. Because we have a renter coming in a couple of days, I had to purchase a new refrigerator on my own. Their customers shouldn't have to wait that long for a simple repair.
Reported covered refrigerator not working on May 16, 2017. After 3 Fidelity chosen repair services, with 11 visits (each with 4 hour window); and 3 months passing, still no working refrigerator. Unreasonable expectation on their part to expect customer to be without a working refrigerator for so long a period of time. We ended up buying new unit, as they were not willing to consider replacement, and wanted to keep sending different service people. Have reported to Dept of Insurance for investigation. Small stuff they are "OK"-not great. Larger cost items, I think they try to stonewall the customer.
Air conditioning stopped cooling and their contractor said "the only solution was to replace it".It was too old to be repaired. Fidelity said that it had not "failed".So now I have no air conditioning -and I am a loyal, long time customer of Fidelity. They were of no use when I needed them. JUST TERRIBLE!!
Everyone.. think twice before you choose this company. I had Fidelity home warranty service on my dishwasher. They sent a technician who replaced a part. When he was gone, the soap dispenser began only working intermittently. I called Fidelity again to inquire about the issue. They sent the same guy who said found no mechanical failure. But, the issue persisted when he left. I called again and Fidelity sent another tech who refused to try the dishwasher with soap in it to prove that it doesn't work. To shorten the story, I got inappropriately charged again for the service call fee which is $75. Here are the problems I have with Fidelity: 1. No one informed me that there would be the... Read More
I live in one of the hottest cities in America. My air conditioner broke one week ago and I have been literally begging for service ever since. To no avail. This weekend will be 115degrees with high humidity and fidelity could not care less. Don't use them!
I have been using them for a couple of years but this is the last time I had a water faucet break and called Fidelity immediately and they had some one over the following day. Since I just redid my kitchen, I bought a mid level faucet on my own, The repairman wanted $150(which is probably his regular fee to customers) to install and $65 for the service fee. I gave it to him reluctantly. He stated that Fidelity will reimburse me for most of my costs quoting $250. I get a call from Fidelity and they offered me $125 in the form of a debit card. I figure it is better than nothing To make matters worse, I get a bill from them saying I only paid s $55 fee I have called them and they just... Read More
We have been without air conditioning in the August heat in Arizona for 9 days with no relief in sight due to Fidelity's foot dragging. I'm sure that eventually we will have AC again but the waiting is uncomfortable, to say the least.