Fidelity National Home Warranty Review
31 Customer Reviews - see all reviews
Disclosure: We receive advertising revenue from some partners. Learn more.
Fidelity National Home Warranties is a California-based company with over 25 years of experience in the industry. The company offers a convenient automated repair tracking system and consistent customer support through a team of highly trained local service providers and sales agents. Fidelity National Home Warranties holds a Better Business Bureau rating of A+.
Latest Fidelity National Reviews
Loading Reviews ...
Everyone.. think twice before you choose this company. I had Fidelity home warranty service on my dishwasher. They sent a technician who replaced a part. When he was gone, the soap dispenser began only working intermittently. I called Fidelity again to inquire about the issue. They sent the same guy who said found no mechanical failure. But, the issue persisted when he left. I called again and Fidelity sent another tech who refused to try the dishwasher with soap in it to prove that it doesn't work. To shorten the story, I got inappropriately charged again for the service call fee which is $75. Here are the problems I have with Fidelity: 1. No one informed me that there would be the... Read More
I live in one of the hottest cities in America. My air conditioner broke one week ago and I have been literally begging for service ever since. To no avail. This weekend will be 115degrees with high humidity and fidelity could not care less. Don't use them!
I have been using them for a couple of years but this is the last time I had a water faucet break and called Fidelity immediately and they had some one over the following day. Since I just redid my kitchen, I bought a mid level faucet on my own, The repairman wanted $150(which is probably his regular fee to customers) to install and $65 for the service fee. I gave it to him reluctantly. He stated that Fidelity will reimburse me for most of my costs quoting $250. I get a call from Fidelity and they offered me $125 in the form of a debit card. I figure it is better than nothing To make matters worse, I get a bill from them saying I only paid s $55 fee I have called them and they just... Read More
We have been without air conditioning in the August heat in Arizona for 9 days with no relief in sight due to Fidelity's foot dragging. I'm sure that eventually we will have AC again but the waiting is uncomfortable, to say the least.
We got these guys per a home closing on7/7, had a/c issues on 7/8 with our father in law house, which are dtill not fixed, lots of money out of our pockets, and then on 7/16 the a/c went out at the main house, and we are still waiting for a repair tech. I've called multiple times for help & ignored. It's hot in North Texas & its been weeks still waiting. Unacceptable behavior for a professional company! My 74 year old Mom & my 2yr old & 3 yr old grandsons are here with us, too. We are huddled up in the living room, with doorways blocked off to use a small window unit to keep a little cool.
I would never recommend this home warranty to anyone! Avoid them. I'm spending all my time on a phone, waiting from 1 to 2 hours on a line to get an update on my order. More then a week already!!! The way how they treat there customers is terrible! They never answer on emails. And web site will constantly giving you errors! Avoid them!!! Even if your appliances are broken you need to fight to get them repaired! Have been there customer for 3 years! I know what I'm talking about. Will change my home warranty.
The WORST warranty you could possibly find. My AC is not working for a week and they could not find anybody to come out here to fix it. The third party contractor they arranged scheduled to come and check my AC 4 days after I created the request but they never even showed up. When I called the FNHW, they told me to find an outside contractor who could come and fix it. I did what they told me but now they are telling me to pay either $1600 out of pocket or wait another week for them to find someone who "may" come here to fix it. This is totally unacceptable. I have been waiting here in Texas weather with no AC trying to get a service from them.
Useless!!! Repeat Fidelity is a scam. A 30-minute delay to speak to someone who is not competent. They have raised the per call charge from $65 to $75. No way to email directly or chat. They threaten to call back if you sendf them a message thru "contact us" but never do so.
I placed a service call for garage door - the springs and the pull-wire broke and needed replacement. Only mechanical parts. All electrical parts were good and fully functional including the motor, keypads, opener button and remote clickers, all by brand genie. The technician from cosco garage door sw came and said he would fix it no problem. When he came back with the parts and finished the job - I was devastated. All electrical parts were replaced by new system called genesis, he advised me that he did me a favor replacing the motor and this new motor is far superior to genie. But not compatible with any other systems, including universal openers, etc... He charged me $90 extra for wall... Read More
They don't deserve half star. I have waiting for nine days to fix my AC in Phoenix with temperature approaching 118 and I am still getting the same message (waiting to get pricing from the vendor) ! They are horrible. Reached the manager and they are not helping either. I had the worst experience and definitely I am not renewing The contract with this company !
Start your review for Fidelity National Home Warranty