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🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
Cinch Home Services Home Warranties Review
ConsumersAdvocate.org
66 Customer Comments & Reviews - see all comments
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Cinch Home Services is a Florida-based home warranty company that's been in business since 1978. It operates in 48 states and protects nearly 1 million homes, making it the second largest provider of home protection plans in the US.
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66 Customer Comments & Reviews
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We have been trying to get our dishwasher fixed for over two weeks. Continued delay by "sub" contractors and getting approval to repair has really been a nightmare. Getting anyone to care, has been a nightmare. Some days even finding that we had filed for a repair is nearly impossible. Yikes, customer service stinks. Service really stinks.
After 5 years as a customer, they issued a letter telling me they're cancelling my account and not renew. Just got off the phone with their customer service, and no explanation given as to why. They have no answers just said they're not renewing. Don't use these clowns.
So far, they’ve been terrible. We had a heat pump go out and have been struggling to get it fixed. First, they tried to double charge me on my deductible (plus a $15 inflation fee). They said the charge didn’t go through, but I have an email from them saying it did. My bank also said there were no problems with the transaction. So I finally call back and have to pay the $200 deductible again, and get put on the emergency list to get a contractor. I call the next day for an update, and am told they don’t have a vendor in my area who can do it. They try calling some others, but no one in their network is willing. I now have to wait two days for them to continue to attempt to find... Read More
I was just given the names for two HVAC service providers in cities quite distant from me since Cinch has no one to provide service in my metropolitan area. Both providers said no thanks, and one told me that Cinch doesn't pay its providers, owes him "a bunch of money," and he won't do anything for them. This has got to be the worst service I've ever encountered.
Worst company ever. Been with them 13 years and our air conditioner has been down for a month in Nevada 100+ degree heat. They won’t help us get our ac repaired!!! Do not use this company! I’d give zero stars if it was an option!!
ZERO STAR! DO NOT PURCHASE A CINCH WHOLE HOME WARRANTY. I have had this warranty since 2019 and hadn't had any issues until this year. It took over a month to repair my dishwasher. I have been waiting for my washing machine to be repaired since May 27, 2023. I am going on 7 weeks without a washing machine, I have taken 4 days off of work to wait for a 9-hour period for the appointments to not have my repair completed. They have sent the wrong parts or no parts. I should have received a new appliance on July 3, 2023. They had two weeks to find the part to repair my Samsung washing machine. I called on July 7, 2023, since I had not heard from them about the part being ordered. The part... Read More
ZERO-ONE STAR: I am on hold for my 18th telephone call with Cinch Home Services to have a service technician or contractor service my attic fan, which is a covered item and I have in good faith paid the $115 service fee. EACH and EVERY time I am given a name and telephone number for a company that is no longer in business. When I call back to state that the contractor's telephone number is out of service, I am told that "Dispatch" will contact me with a different contractor, but each time I am given the name and telephone number for SAME out of business contractor. How is it that I can easily look up the status of a business, but Cinch cannot; when I call back and demand that the customer... Read More
I’d give less than 1 star if I could.
I currently have Cinch by default. Originally signed up with Sears 18 years ago. The customer service is far beyond sub-par, they are hard to understand and they are unprofessional and inept.
They work with 3rd party technicians that are also not qualified technicians. 5 technicians out and still not working.
It is the WORST customer service I have encountered.
Contacting an attorney. It’s a matter of principle.
Horrible customer service!! I asked to speak with a supervisor three times. I have been calling since Tuesday. Spoke with three different reps and NO ONE will get me a supervisor/manager!!! UNACCEPTABLE when I am paying my hard earn money for services. Not to mention you can't understand the call takers. 0 STARS
I’ve filed two claims for repairs. Both times repairs couldn’t be done for 1 week. This does not help if your air conditioner or freezer goes out. Y experience pay premium , pay deductible 125, now a surcharge of15. They you are forwarded to a third party that will try to contact you to set up appointment . Between the time spent talking to cinch, then the 3 party, they who ever they contact a waste of time and money
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone