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Cinch Home Services Home Warranties Review
ConsumersAdvocate.org
66 Customer Comments & Reviews - see all comments
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Cinch Home Services is a Florida-based home warranty company that's been in business since 1978. It operates in 48 states and protects nearly 1 million homes, making it the second largest provider of home protection plans in the US.
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66 Customer Comments & Reviews
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Refrigerator not working. 2 weeks to send a repairman to diagnose the problem, 4 more weeks to get them to send someone to install new parts and the refrigerator still won't cool. Call takers are hard to understand and was given a phone number of someone local who may be able to fix it. What a scam. Who can live without a refrigerator for 6 weeks and there is still no fix insight.
This company does not take care of their customers. They are, however, very efficient at collecting their monthly payment. But there is no follow thru with customer service. I have been getting the run the run around since December 9 concerning my range. The service provider cannot find the parts, and they notified the warranty company on Jan 3 the parts could not be found. As of yet, the warranty people have not offered a solution i.e., a replacement or ......They instead point the finger back at the service provider and the provider points the finger back at them. I want the issue resolved. They have my cell number and email address but fail to contact me with any updates. They... Read More
The worst customer service EVER!! Iwas unable to get thru to a human and now I cancelled my plan. I'll finda company that cares about the people who pay for their services.
Terrible customer service and response. Had a very hard time, PLEASE DO NOT USE THEM!!!
UNETHICAL BUSINESS PRACTICES. Cinch is delaying response to my service request for a broken furnace. Maryland has experienced weeks of sub-zero temperature this December, and I am without a furnace. The HVAC company has stated that the furnace must be replaced, but Cinch has become unresponsive. The customer service by phone is horrible. The rep. told me that I cannot speak to a supervisor because she has no supervisor. The rep. I have been emailing has stopped responding. The online portal shows my services request as close. How can it be closed when I have no working furnace? AVOID CINCH!!
DO NOT USE!!! Terrible customer service and terrible technicians to perform work. My AC went out on this summer. Cinch sent a tech out on 07/03/2022 to repair a control panel. The repair was never completed by Harpers Heating and Air nor would they return my phone calls or text messages. Nor would they answer any calls from Cinch. After weeks of waiting and no response from Harpers, Cinch sent another tech company (EZ Heating and Air) out in September and they recommended a new unit. Cinch declined to to pay for this new unit. After Cinch declined to pay for a new unit as requested by EZ repair they sent out Sears Home Services in October. They once again charged me another... Read More
If this is the standard for home warranties now, I would never purchase one again. I have a not very old dishwasher which is broken--apparently a common problem with this make of dishwasher. I've been waiting for almost two months for Cinch to make sure it's fixed or replaced. They work with a middle-company and a local repair company which is poorly rated. Absolutely no accountability or commitment to make sure the product is fixed or replace, which is the only thing I've been paying for. This is my first claim since I purchased the plan over a year ago and am flabbergasted that I have paid a lot for something which appears to be basically a bogus product.
This is the worst warrantee company. Where do I start. They send really sketchy service providers and in all cases I’ve never had anything fox d. They either pretend they can’t or just show up so they get paid and collect the deductible from you. I’ve spent more money using therm because they can never fix anything and then I have to spend money to fix it myself. You will always stay on hold. You will never get someone that you understand. They all have heavy foreign accents. They have horrible customer service. You will have to call them everyday several times a day to ensure your claims get processed. Their platforms and systems never works so if you try to avoid hold times and go... Read More
One of the worst experiences i have ever had cannot reach a human to talk to them don't have service for what is supposedly covered. trying to get a Maytag Dishwasher serviced they have no one. Stay away find someone better
Terrible cusomer service, I had to wait 5 weeks for a service call only to find out the day of the service call the provider did not service mmy area. This was only after I called to find out where the technician was after waiting 6 hours for them. They are now trying to find someone who sevices my area. On top[ of that they sent me the incorrect part for the repair. I have a defective display on my stove and they sent me an ignition switch. I have now called three time to remedy this only to be on the phone for almost an hur and end up getting transferred to some unrelated company who stated, "Yeah, we get Sears call allt the time" we have nothing to do with them. Save yourself the pain... Read More
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone