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🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
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- Multi-year discount available
- No home inspection required
- File claims online or by phone
Cinch Home Services Home Warranties Review
ConsumersAdvocate.org
66 Customer Comments & Reviews - see all comments
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Cinch Home Services is a Florida-based home warranty company that's been in business since 1978. It operates in 48 states and protects nearly 1 million homes, making it the second largest provider of home protection plans in the US.
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66 Customer Comments & Reviews
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We purchased a home in September and Cinch was the warranty company used by the seller’s realtor. We didn’t anticipate any problems but our hot water tank went out so we called someone in an emergency to get it replaced. When we called Cinch to get reimbursement we were told that this was un-authorized and therefore would not be reimbursed. Now that I have read the reviews I understand why. They do not want to reimburse anything, just try to fix them long enough for the warranty to expire. Very poor customer service! I would not recommend this company at all. Save your money and go with someone else!
You acquired my account from HWS without notifying me about my Home Warranty Service. I made a simple claim for service and paid the service fee for 125$ to your claim service on 2/19/2022 an expected you would send a service Tech person within a reasonable time. You told me to contact the service and I did 3 times without no response. I contacted Cinch and they scheduled SEARS to come out 0n 3/3/2022. Now I see online they changed that 03/15/2022. Twenty 23 days to correct basically a small problem. I have feeling that I am out 125$ will never see a service Tech at this point. The people in your organization are rude in considerate and no one the United will contact you to help resolve... Read More
On Feb 7th our furnace quits working. I go online to file a claim, and am told from the online process no is available to do the repair and that I need to call in the claim. I then call Cinch that evening to start a claim, I am on hold for 2 hr 9m. I finally give up after no one answers. I then go online to file a claim again and the online process again tells me there is no one available to do a repair and that I need to call in the claim. So I call first thing the next day on Feb 8th, only to get that the service is down due to maintenance. Being as we are up north it is quite cold this time of year. I finally called around locally to get someone to diagnose our furnace problem to... Read More
Couldn't send out a service provider so told me to get my own qnd send send them invoice. Had me pay their $75.00 service fee up front and then had to pay for my service provider . They said the appliance was not covered even though I sent pictures of the covered appliance. Their claims rep speak very poor English and a lot of times the phone connection is so bad you need to hang up and try again. Their service and response time is so slow as to be worthless. I am canceling and would advise you to do the same before they rip you off for more with their fraudulent service plans.
UPDATE: It is now January 25 2 weeks since my furnace stopped. Still waiting for new part to come since they ordered the wrong part. Called today was told part would be here on Feb. 9. What happened to my case being expedited? I told them that was unacceptable. The weather in Baltimore is cold. I was given three options. Number 1 wait until part comes in Feb. Number 2 call service provider and see if he can order the part and then get it authorized or Number 3 I can call someone else to come out and they will send a check for parts and labor up to certain amount would not tell me how much that would be. That is not what I pay for and what about my $125 deductible that I have already paid.... Read More
I live in Baltimore MD my furnace went out on 1/11/22 called CInch connected me with contractor. Tech came out 1/12/22 said I needed three parts but furnace was so old probably wouldn't find parts I told him CInch would find the parts. Said would suggest a new furnace and gave me an estimate of duct work and etc not covered under warranty ($1499), temps have been in highs of thirty and low teens. Waited until Friday 1/14/22 called tech said he was waiting for parts, called Cinch on Saturday was told he didn't order part until Friday. Called Tech on Tuesday 1/18 was told Feb 22 for part called Cinch escalated my service because of weather. Tech received part on Wed. 1/19 came out Thurs.... Read More
I live in Baltimore MD my furnace went out on 1/11/22 called CInch connected me with contractor. Tech came out 1/12/22 said I needed three parts but furnace was so old probably wouldn't find parts I told him CInch would find the parts. Said would suggest a new furnace and gave me an estimate of duct work and etc not covered under warranty ($1499), temps have been in highs of thirty and low teens. Waited until Friday 1/14/22 called tech said he was waiting for parts, called Cinch on Saturday was told he didn't order part until Friday. Called Tech on Tuesday 1/18 was told Feb 22 for part called Cinch escalated my service because of weather. Tech received part on Wed. 1/19 came out Thurs.... Read More
I live in Baltimore MD my furnace went out on 1/11/22 called CInch connected me with contractor. Tech came out 1/12/22 said I needed three parts but furnace was so old probably wouldn't find parts I told him CInch would find the parts. Said would suggest a new furnace and gave me an estimate of duct work and etc not covered under warranty ($1499), temps have been in highs of thirty and low teens. Waited until Friday 1/14/22 called tech said he was waiting for parts, called Cinch on Saturday was told he didn't order part until Friday. Called Tech on Tuesday 1/18 was told Feb 22 for part called Cinch escalated my service because of weather. Tech received part on Wed. 1/19 came out Thurs.... Read More
The heat went out at my home in Fayetteville, NC. I placed a service order on 1/13/2022 and called the service provider they assigned my order to. I notified the service provider on 1/13/2022 that there is a special needs child in the home and they dispatched a technician to my home on 1/14/2022. The transformer and blower motor need to be replaced. I called Clinch 3 times yesterday (1/15/2022) and still no results. Today (1/16/2022) there is still no heat in my home with 3 children and a pending snowstorm and low temperatures. I have not received a call from Clinch yet. They have not updated my account online to reflect the status of my service request. There have been on phone... Read More
The heat went out at my home in Fayetteville, NC. I placed a service order on 1/13/2022 and called the service provider they assigned my order to. I notified the service provider on 1/13/2022 that there is a special needs child in the home and they dispatched a technician to my home on 1/14/2022. The transformer and blower motor need to be replaced. I called Clinch 3 times yesterday (1/15/2022) and still no results. Today (1/16/2022) there is still no heat in my home with 3 children and a pending snowstorm and low temperatures. I have not received a call from Clinch yet. They have not updated my account online to reflect the status of my service request. There have been on phone... Read More
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone