Promoted
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
Cinch Home Services Home Warranties Review
ConsumersAdvocate.org
66 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Cinch Home Services is a Florida-based home warranty company that's been in business since 1978. It operates in 48 states and protects nearly 1 million homes, making it the second largest provider of home protection plans in the US.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Cinch Home Services Home Warranties
66 Customer Comments & Reviews
Loading Reviews ...
While I understand that I must know what I signed up for, I do not understand how the representative failed to remind me that one of the services wasn't covered. Had I known at the time of the call, I wouldn't have proceeded with the claim. It was the plumber who told me about the 1) incomplete work order and 2) part of my request wasn't covered. Since 9/16, I have been going back and forth to get the money refunded. 3 hours and 9 people later, everything I was told was incorrect ending with a call to Sears saying they couldn't help me with the repair. The company was real quick to collect the money fee, though. Today I was denied speaking to a supervisor. Based on this last week, I... Read More
Worst company on the planet. Our water heater went out on September 3. We called and filed a claim. We were told that we would receive an email with instructions. We received the email however it merely stated the claim had been filed. At that point they deducted the deductible from our account. It is now September 6 and still no action from this company. After repeated calls and receiving different answers from each agent I’m now looking at a 4th day taking cold showers. The only thing they appear to be efficient at is taking the money from your account. This without a doubt the most poorly run business I have had the displeasure of dealing with. Another call was just placed and the... Read More
Worst company!! Horrible customer service! Not responsive! Doesn't approve claims, and when they are denied they don't give you explanation they just ignore you. Most importantly the customer service reps are very unprofessional . If I could rate them 0 stars I would. You pay all this money and they are a joke! Complete scam artists. Highly recommend any homeowner or business owner not to invest into this "company".
Terrible company!
Stay far away from Cinch Home Services. They deny claims and do not answer calls or emails. All claims are funneled to overseas call centers that have no idea what they are talking about. Claims will need to be settle in court! Save yourself the hassle.
Do not at all costs use this company. We have a broken air conditioner- weather is humid over 100 degrees for 2 weeks. We call - have had this warranty for years and barely use. They assign us a company we never heard of. We call and they can't get out for a week. We call back and ask for different provider. They say none of their providers can come before that. Fine we wait. Their provider comes and says it leaking coolant and way to low, shuts on and off so believes there is a mechanical issue, and the company (yes that the wonderful home warranty sent out last year) put in wrong collant for system and contaminated the lines as well (2we paid for that wrong coolant by the way because... Read More
I would give zero stars if possible. Called for service on one appliance 9 months into the year of paying $49/month. Service rep told me one thing, requested review for something else which was denied. No opportunity to escalate or request review of decisions. Extremely poor communication and Cinch takes every opportunity to say "no" even when the contract verbage means that it should be covered. Terrible communication, no recourse or ability to speak to management. Will never do business with them again
This is the absolute worst company I have ever worked with. I had made a two-part request with a plumber. He partially did one job and then complained to me about how poorly he was paid by CINCH and how he wouldn't come back to finish the jobs (one job was not finished - the other job was never even begun). I spent hours on the phone on hold and then trying to make myself understood by the CINCH "customer care" team. Sometimes my call was dropped and they never called back. The last CINCH employee promised to escalate my claims but they ended up just closing my claims. I have cancelled my contract - which cost me $100. Very expensive but considering I don't have to deal with this... Read More
DO NOT BUY NOTHING FROM THIS COMPANY THEY A FRAUD!!!
THE COMPANY WHEN THEY HAVE BAD REVIEWS, THEY CHANGE THE NAME TO KEEP BEEN LYING TO HOMEOWNERS.
If there was a negative star rating, this company would be at the very bottom, of the bottom. I have been a member of this company since 2017, when it was Long and Foster. They transferred over to Cinch, and I kept going with this company. I had my hot water heater flood my basement, and I tried to use them to get service. After calling them, the automated system sent me a text and told me to fill out an online request. After doing so, I was told there were no service providers in the area, and to call the number I just called. After 25 minutes of navigating their ridiculous automated system to get a real person, I scheduled myself for a call back. 2 hours later, I get a call back, and... Read More
This company is a TOTAL FRAUD!!! I've been paying $50 per month since Feb. 2016. When operated by Sears, everything worked according to plan. Now that it is managed by Cinch, I have had no functioning refrigerator since Dec. 27, 2021 (3 months ago) and they refuse to repair it. I paid $75 service charge up front. Service person came and diagnosed problem as compressor. Cinch says that it has to be handled by the manufacturer. Why did I buy this plan, if I had to go back to the manufacturer!! I want my monthly payments reimbursed!! My rating is 1 star. I'd make it less than that, if the website would let me.
Top Rated
Our Partner
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone