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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,372 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11372 Customer Comments & Reviews
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Very satisfied with your customer service. Prompt service and very cordial customer service. Thank you.
Choice Home Warranty is a BAD choice. I was without AC for about a week and a half. I am so upset, I could just spit! I was assigned a tech and when he didn't show, I called the company and was told that CHW does NOT make their appointments. I wasn't even ON the schedule. They said CHW should have TOLD ME that I needed to call and set the appointment. (They didn't) So, I got an email that from CHW that they were RESCHEDULED for TWO DAYS LATER by CHW. (I called MYSELF, just in case…and it was confirmed!) So, when they didn't show THAT day, I called and was told that my claim WAS REASSIGNED BY CHW FOR THE FOLLOWING WEEK! WHY? WHO AUTHORIZED THAT? REALLY? THE FOLLOWING... Read More
We have used other home warentees this one is by far the worst. We have several properties and used choice as a trial for a year as the fees were lower and the call out fee less. Do not be tempted to use them.They do not cover any real thing. Did not cover a penny for ac repair said mine was old and corroded so no covering at all. They did fix a doorbell and balance a ceiling fan. But pretty much they are denying all they can.
Due to a paperwork error, we were without air Conditioning on a covered repair for an extra three days.
I wanted to try a new warranty company and thought this would be a great fit for me , however I’ve been having AC issues for a month the first time I called them was 5/29/ 18 because my unit was not cooling correctly so they sent out a tech they fixed it for the moment then on 6/24/18 I started to have the same problem again. So I called they rescheduled me another tech four days later who never showed up so after calling them with the complaint they sent out the same tech from the first time. However the tech did figure out what was wrong with the unit he tried to get authorization for the work never got a response in a good time frame so he left to go to another job. So they finally... Read More
The company came to my house a day early, no problem. After replacing a part on my A/C I told them two of the A/C vents was not cooling like it should. He said the duck work could be bent I ask would he check for me. He said I don't have a work so I can't check it. He told me I should call and report it. If I continue to have this problem please don't send the same people out.
This is the most crooked operation i have ever came in contact with. I tried on two major issue occasions to file claims and both times was screwed in the end. one was for a central a/c unit the other was my fridge. If you think this is a good idea don’t. If you read all there fine prints you will never get nothing out of them let alone a new item even though they say that we will replace if it can’t be fixed. Oh wait a part isn’t available no more we will give you a check for the average between cost and labor ($430). i don’t know who can buy a new fridge with that. Oh wait my fridge for the least expensive model is $7600. My A/C went out and the sent a tech, oh hey there is low... Read More
Have A/C service two days ago. June 27, Service is still not working properly.
Contacted Choice at 15:15 hrs on Tuesday 6/26/18 when I discovered Garbage Disposal was spewing water out of bottom of unit. Spoke with "Rachell", explained problem and she scheduled a plumber to come out the next morning between 07:00 and 11:00. Very quick service, well handled, professional, and friendly.
Amigo plumbing arrived at 13:00 after 2 calls advising they would be late. After "Eddy" arrived they did replace the Disposal in 20 minutes after a $45 service call charge. Replacement done quickly with an equivalent disposal. So far so good. No complaints. Now in process of having the boxes under sink replaced through my Home Owners Insurance Policy.
The repairman was on time, did a great job and was friendly. We would definitely use the again when needed.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.