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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,152 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11152 Customer Comments & Reviews
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Lots of thing they do cover, but many important components and parts they don’t cover. They say it is in the contract and you are left with taking care of it yourself.
To get a quote, hou must fill out the online form. As soon as I filled outr the form, I got a call on my home phone, then my business phone "to Help me". I told them I am looking it over. they call again.. both phones "to Help me". I told them i know their phone number if I needed help. He said that if I didn't want to be called, I shouldn't have given them my number and that I was rude and he hung up on me. Then an e-mail came that said , Myles Reuben" was standing by waiting for my call, so I called and it was a Call Center, who connected me to a Voice Mail. This place seems to be a scam. Consumer Reports also says they will take your money and then find a reason not to pay.... Read More
The service call i requested for repair on my A/C unit was taken care of in a timely matter. The tech was very professional and courteous. Very well handled
I have to be honest and say Ive been extremely disappointed with CHW. I asked about this warranty prior to signing up bc I've had previous unpleasant experiences with home warranties. Specifically I have a repair, a tech is dispatched, and then informed that its not covered. Very disturbing. I shared this with CHW, and said is there any conditions that I should know about prior to signing up that are not covered? He clearly indicated to me that CHW was so different than these other companies. You pay your monthly premium of $40/month. You call in the repair and you pay $45 when they come out and the service and parts are covered. Again sir I dont want any surprises stating "I'm sorry... Read More
As soon as I report my claim I got an email what an appointment for the next day. The heating company came, very courteous very clean and fix my air conditioning. Thank you Choice Home Warranty.
I do not have a helpful message for you. Your company is glad to take my money at the beginning of the contract. but, there is always some loophole or clause that gets you people off the hook and I'm sick and tired of this cowardly actions. You don't take care of your customers. I personally believe that you don't want to take care of any body except yourselves. I WILL NOT renew my business with you in the fall of this year. I gave you 1 star in the rating system...hell, you didn't deserve one star when it came to my problem.
My tenant had a clogged pipe and after failed attempts to repair by my handyman, I called Choice. I placed the call on Tuesday & service was scheduled for that Friday. The technician was prompt & professional and got the job done. He explained the problem and also made some recommendations to avoid similar problems in the future. I am very pleased with my first experience with Choice and I'm glad I can be assured that they are literally just a phone call away !
I am using this service from past two years.. till now didn't face any issues with the service... the customer service people are always helpful and they are very nice...
Scott Gross was very helpful in walking me through the details of Choice Home Warrenty!
As a new customer, I look forward to working with them!!
I rate this company Number One!!
Was not happy with what happen firth I was told I had to pay for only one call but then had to pay for two he didn't fix any thing which i though he would do stayed home the day for nothing know I have to wait for you to make up your mind if it can be fixed then another call waiting all dayif you can fix it adding to I'm out $60.00 which i should not have to pay I'm not happy with your service.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.