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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
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Choice Home Warranty Review
ConsumersAdvocate.org
11,154 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11154 Customer Comments & Reviews
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Sadly we have had a terrible experience with choice home warranty. They don't make emergencies a priority and they rarely compensate on any claims. I have heard from their own contractors that they don't like working with Choice and I can now see why. We have been without A/C for 12 days and they keep giving us the run around and not wanting to help get the problem fixed quickly. They keep dragging their feet about getting the job done. I have a 5 month old daughter who is suffering in the heat and getting heat rashes and I had to buy a window a/c because choice can't quickly do what is needed to repair the unit. I also have had multiple other claims that weren't resolved and I had to pay... Read More
The tech did not understand the English language. He was told 5 times that the service fee was waiver and still did not understand that. A job that should have took 1 hour took 2.25 hours which impacted me. He could not understand that Choice was paying the service fee. I had to call in several times to get stuff done. Also he did not understand how bearing work in a blower motor. I showed him that it is worn and he kept stating but you cannot hear it. Also showed him that the blower motor was dirty from the oil from the motor. The blower motor will fail and this will cause us to be without AC in the hot Texas summer. I brought the warranty to prevent this kind of thing happening. I had... Read More
HAVING NO RESPONSE AFTER THREE E-MAILS AND ONE TELEPHONE CALL, HOW COULD I BE HAPPY?
THE TECH YOU SENT AT MY REQUEST TOOK ONE RELAY TO BE REPLACED ON THE WASHING MACHINE. NEVER HEARD OF HIM AFTER THAT.
DR. J. P. BEX
The sales rep Ray was very nice and informative answered all my questions and told me about other offers available and promotions. I will recommend Choice Home warranty to my family and friends.
Sales person answered all my questions, offered me an excellent plan for 3yrs..he was patient when I needed him to t
Repeat info so I could write it all down. Hopefully when I need service they will come within 12hrs.
succinct and to the point. Answered all questions and appears to have competitive rates
I talked to Frances when I called - it was my intention to sign up right away and I told him that. I wanted to sign on for 1 month initially - I explained to him (several times) that was all I could pay for right now. He pushed 1 year payment and then 3 years, I said no over and over and over again but he persisted and became defensive. Finally after going several rounds with this obnoxious man I hung up on him. Apparently he took it upon himself to go ahead and charge me - for 1 month - even though we did not have a firm meeting of the minds about what I expected. Pretty damned cheeky - or he's a thief. However this is what I asked for all along - 1 month to pay now, so I'll let the... Read More
I purchased a contract from Choice Warranty and four months later my A/C went out so I contacted their customer service which sent out a representative that affirmed I needed a new unit however they made an attempt to make it seem as if it was a preexisting problem however i reminded them the unit was over twenty years has been serviced on a regular basis but they refused to replace the unit. I did at the cost of over $10,000 out of my pocket. All I can say is buyer be ware.
The repair tech was very thorough in his work also very conscience about not messing up floor and extremely polite but the issue is not resolved because we are fearful of the appliance because it stopped working without warning and showed signs of burning the mother broad we would not feel comfortable with the mother broad being replaced and would rather have the appliance replaced
really cant give good opinon yet issue not done yet. But the tech you sent acted like my concerns was meaning less. And I just don't know how to use propane stove. You can see were insulation in stove is burnt. It smokes like a freight train, and it not dirty inside for it to smoke like it does. On washer he acts like just to throw parts at it because he likes that brand of washer. I don't agree with that. It not his basement to get water in it if he is wrong. I want to believe choice warranty I bought is a good company and it just service tech that came out. I hope my thoughts are right.
Thank you
Nikki Mottinger
Angola IN
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.