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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,154 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11154 Customer Comments & Reviews
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Have been trying to get my A/C fixed for the last 2 weeks, My unit is maintained and cleaned every year and now your contractor comes out and tells you that my unit was dirty and doesn't note it upon his receipt(because it was clean). I called him up and called him a liar and his response was 'I thought it was dirty'. On several occasions I have to wait for someone to answer the phone anywhere from 40min to 1 hr 5 min. Then I have to listen to your jingle talk about how CHW provides peace of mind coverage. So very wrong on many levels
The contractor was scheduled for Wed. but called with an opening for Tues. Took a short time to diagnose my dishwasher & ordered a * drain pump * for it. It will take about #4 days to get. Paid $45.00 cash with a receipt & I'll see them again soon... *** Choice; " So far so good."
May 8th placed a call for plumber. First appt. Was may 14th, changed to 15th then 16th . 8 days is too long for service. Given opportunity to handle problem ourselves but one reason we chose warranty service was to get problems resolved quickly by qualified companies without hassel.
Been a customer for 4 years and both claims were the worst experience possible! It can all be summed up by reading their POLICY PARAGRAPH F.9; They use the language in this paragraph to put a stainless bath fixture component in a bathroom that all other fixtures were non-stainless. When In-Wall convection microwave completely went out, they authorized approx $800 of technician repairs but when one of the 6 parts was obsolete, stated this paragraph only requires them to pay for the value of the obsolete part and not total repair estimate or replacement. Either way, as the consumer, I still have a non-working microwave and no way to replace the $1800-$2200 unit for the mere $169 they... Read More
My visit with Scott was very nice. He went out of his way to help me. To the point of asking me what my age was so he could offer me a senior rate. In doing that he saved me money and made it so I won’t have to worry about the covered items for three years which gives me peace of mind.
I would recommend that if someone is considering a home warranty to check this company out it will be worth your time.
Good customer service. Since I'm a new customer can't comment on the other services
I am highly satisfied with the professional plumbing services that were provided by Choice Home Warranty in record time for the appointment!
Also, I saved more than $40 per monthly payment and as well as each claim by switching to a similar plan with Choice Home Warranty! I strongly recommend this company!
Worst warranty company I've ever dealt with! They are blatant liars and not trustworthy. I purchased a new home 2 years ago that had a Geo Thermal heating and air unit. After doing some research, I learned that there was great cost in repairs and replacement. At that time, I decided it would be a good idea to get a home warranty. I called a few warranty companies to see who covered Geo Thermal units. After speaking to a few, Choice Home warranties told me "absolutely! We cover service and replacement of the unit." Now I have been in the house for 3 years and have not had a problem with it until recently. So I called to start the claim with much confidence that this issue would be... Read More
Excellent customer service over the phone . Skilled technician Ray came to our home in less than 24 hours. We are thrilled with the service we received. Special thank you to Ray
The service repair person was friendly, knowledgeable and very professional. The kind of service I expect from Choice!
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.