Promoted
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,165 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
11165 Customer Comments & Reviews
Loading Reviews ...
Called Choice on a Sunday the next day the technician called with a time and date. Good service. Technician called me and told me of the problem and fixed the problem right away. Thanks to Choice and the company.
You denied my claim after an incompetent plumber was here for 1 minute. When I called to contest it the CW person said his statement made no sense but you did not reinstate the claim. I had to place another one and a different plumber came and within 1 minute knew what the problem was and fixed it.
Very very poor. Couldn't get an authorization. Sent in receipts and got way less than half back. Terrible very terrible.
It takes extremely to long to get an appointment set. I was told that most appointments are accepted within 4-24 hours, this was after waiting 3 business to have an appointment set with a company that doesn’t work with home warranties. I then was told I had to wait again. Finally I started calling companies myself. I found one they tried calling but hung up after waiting for 20 minutes on hold. I called back again the next day it was just a lot of back and forth and hold time and wasted time on my behalf. I was the one who had to find the company to do my service call. After my appt was set everything went GREAT!
Horrible a/c guy you chose and absolutely no follow-up from chw and no way for me to get thru to you as I was on hold for over 30 minutes listening to that terrible recording....my a/c still not working...had to stay in hotel.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Mr. Spector,
Based on the information that we have obtained, you were not satisfied with our policy and the hold times. We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.
For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at https://www.choicehomewarranty.com/account-center/?logout
Regards,
Choice Home Warranty
I visited the website and while reading the information one of the reps, Frank Sutton, phoned me to ask if I had any questions about their program. He was very courteous and helpful in describing and explaining the program during my first phone call. No pressure whatsoever. I told him I would call him after I spoke with my husband. About two minutes after that call I received a call from a different rep who identified himself as Steve, the promotional manager. I told him about my previous conversation with Frank, but he persisted with a hard sell which I didn't appreciate. Finally, he said "I don't know what you want me to do. Call Frank back then" and hung up on me!!! I called... Read More
Process was fairly smooth. I was denied my initial claim but appealed and with some additional information all has moved forward.
Very knowledgeable, professional, and considerate. Would recommend serviceman to others. Check out everything on my washer.
In emergencies there should be in place other avenues to get your customers service in a timely manner. More contractors should be on standby for big emergencies.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Choice Home Warranty
Supervisors has the Worst customer service ever! False advertisement. My oven went out and you think 350.00 will replace an oven unit? This is crazy, I will never refer anyone here because you don’t honor your policy
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.