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đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,272 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11272 Customer Comments & Reviews
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My first call to Choice was today. Call answered promptly and my service call placed being given all information about the service communication.
About an hour later, my problem resolved itself! I called Choice again and had no problems cancelling the work order.
Choice Home Warranty has an easy to file claim system on line. We receive response within 24 hours and are very pleased with the quality of repair technicians that they use. I would highly recommend them.
Had garage door problems, put in an online work order was contacted by a repair man immediately, was at my house and fixed the door opener in less than 2 hours, I highly recommend Home Choice, they are prompt and through!!
We recently purchased our home and were a bit skeptical about a home owner policy. The lady we purchased from highly recommended it so we transferred the policy. Within a month, we had a problem with an appliance. I contacted Choice Home Warranty (your website was very easy to use) and the next day, a repair person came and fixed the problem. All for $45. Great service and well worth the price
My experience with CHW is good , Iâm getting what I pay for , itâsave me cash when items that they covers needs repairs, just paying a co pay is awesome,
After some major miscommunication with the first couple of reps I was transferred to a rep that did know what he was talking about and I ended up buying a 3 yr program. Ya me!! However, I am a current customer and for the last 2 months I have received a ton of emails for offers, please sign up and whatever. When I called in weeks ago because I was at the end of my term the rep said I was renewing and did not have to do a thing (NOT TRUE). Today the rep that knew what he was talking about said that's not true. So frustrated by that time but all is good. You have no communication with the front reps trying to sell anything and their mother to the customers new and current. You... Read More
From request to completion, it only took a few days. Contractor was outstanding and very professional. GREAT CUSTOMER SERVICE!!!
Once again I made the right CHOICE with CHOICE!!!! The lights on my garage opener wouldn't come on and at night, it really gets dark when trying to get to that light switch! I called when I knew I'd be home and they contacted me with an appointment time range which worked for me! The guy came from Florida Garage Doors Net Inc and checked out the problem. He was respectful and knowledgable and resolved the problem. Thanks again for being there for me! I truly appreciate your service!
My frigerator ice maker went down the other day and was making a noise.
Shame on me for not reading my policy as it states ice makers are not covered not sure if this was a good decision
there's nothing embarrassing knowing that a technician comes to the house says it's not covered and then demands cash only after service has been rendered
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Upon review of your specific claim, the failure that occurred to your unit, is not âIncludedâ in accordance with the terms and conditions of our policy. Although this type of failure wasnât covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a cl1aim for you or visit www.choicehomewarranty.com where you can place a claim online.
CHW
Do they cover built in microwaves, yes.
Is mine broken, yes.
Did i make a claim? yes, for my broken microwave.
Will they cover it? no
why? because it probably is the handle causing the problem....and guess what? they don't cover hinges, handles and door latches.
Useless.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.