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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,271 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11271 Customer Comments & Reviews
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I found out after the plumber had repaired my sink that there was some limit on my policy and only a small portion of the bill was covered. This was the first I’d heard of any limits on repairs and there was nothing in the paperwork Choice had sent me to indicate I was coming up on a limit. So I’m on the hook for an expensive repair I thought I was covered for. Will not be renewing.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
Cortney Jackson is very knowledgeable and explains things thoroughly.
The plan is a very good one. I checked multiple plans before going with this one.
Thanks for the much-needed help. The refrigerator was not freezing food or cooling so I made a claim online with Choice Home Warranty they gave me a claim number and sent someone out the same day, the CHW technician found the problem but did not have the part so I waited 4 days for their return but the problem was fixed and up and running great, I did not have the money for a regular service call and work because the technicians services are so costly nowadays, I was so glad to have Choice Home Warranty all I had to pay was the service fee of 45.00 and they took care of the rest. The best monthly investment I ever made. I am more than satisfied so far with their coverage and help. Thank... Read More
Customer service was very rude and even hung up on me. I have been a customer for 20years. The manager was very diligent but the rest of the staff needs training.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We appreciate your feedback, and thank you for being a customer since 2011. Choice Home Warranty makes every effort to enhance the customer experience, we have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
I was very satisfied with the quick response of assigning the technician come out. The technician arrived in a timely manner, was able to fixed the problem on the first visit. It was very satisfying experience.
CHW was pleasant and hassle free. Plumber was timely and thorough..
Very pleased with the service provided by the technician that repaired my dishwasher. Choice Home Warranty did an excellent job in its response to my requested repair.
Entered claim via internet, received a claim number within a few minutes. Job was assigned and repair company called for appointment within 10 minutes. Repairman arrived within two hours and made necessary repairs. Great job!
I had two services in two days. The technician who came to fix the heating problem that he would return on Monday because he had to get approval and order the par. Apart from the$60 service fee he said he would charge $30 to clean the furnace, claiming that this was not covered. I would not give him a good rating because he quoted a n exorbitant price for the replacement board: his price around $400. average price $130. . The technician who came to fix the garage door was very helpful and efficient. He walked me through the steps, explained the cause, fixed the garage door, greased the moving parts, made sure the door was functioning normally and even told me where to get a remote. I... Read More
Within minutes I heard back from the agency regarding the name of the company which will be doing my repair with contact number. I did receive three such feedback entrys, two phone calls and an email. Did not happen that way previously. Thank you!
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.