Promoted
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,277 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11277 Customer Comments & Reviews
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They have no contractors in my area. The closest plumber they could get to come fix my leaking pipe was 50 miles away. Then they made him sit in my driveway for an over hour while they reviewed my claim which they eventually denied.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
This rating does not reflect the real life service of this company, NOT EVEN CLOSE. They must be fake and are produced by the promotional department. My experience and the experience of many of the customers I have talked to, does not deserve a single star. They company practices are deceptive. We are promised prompt and smooth service but the reality is quite the opposite. Most of the claims are automatically denied with the claim of "these are excluded items" when they are actually NOT. Customers go through endless communications to have any kind of repair completed. You get to the point where you would rather just not bother filing a claim and just pay for the repair your... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
The person I worked with over the phone was great! He ended up selling me the VIP program. Only thing that is worrying me is that I haven't received an email with the agreement and details of the VIP package.
Electrician was very professional and did a great job figuring out what was wrong and fixing it.
Good service so far, but I only gave 4 stars because the appointments were cancelled at the last minute and rescheduled without seeing if I would be available first. Otherwise good work and my appliances are working well!
I sent an e-mail addressing your denial of the claim for a "Pop Up"
related to the sink plumbing together with pictures and never received
a response. As I mentioned in the e-mail, I can't imagine people without the pop-up drain in the bathroom sinks...like the pop-up in the your tub/shower!
It is absurd, and I will not renew per lack of response to my e-mail.
Sheila Battistello
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/
Upon review of your specific claim, the failure that occurred to your unit, is not âIncludedâ in accordance with the terms and conditions of our policy. Although this type of failure wasnât covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a cl1aim for you or visit www.choicehomewarranty.com where you can place a claim online.
CHW
The Tech was prompt, very professional & diligent in identifying the problem. Iâm telling everyone I know about the great service provided. Iâm very pleased with the service thus far.
Last June I bought my first home. Itâs a fixer upper but seemed to be a great deal. But I was told to always have some sort of Warranty for those unseen issues that my accrue. Well ever thing was ok so I thought till I left town due to death in family. I always shut the water off when gone lm gone to keep ppl from using it. Came back this time to leaks everywheređ€ŠđŸââïž When I turned water back on. So I contacted Choice they sent out HUGHEYâS PLUMBING to assess the issues. Thru them I learned the broker I thought I had a great deal with got me. Everything was in wrong. Although CHOICE said they CAN NOT WARRANTY (repair) IMPROPER WORKMANSHIP I AT LEAST KNOW I HAVE BEEN HAD AND WHAT NEEDS TO... Read More
I had a hard time understanding your agent. Their English was not up to par. spoke too fast and not clear. They had a hard time understanding what I was trying to tell them about the problem.
When you talk to the sales team and finalize the contract and pricing, they take your credit card details, charges your card. Scary thing starts here, you get an email with the contract details:?your service fee is more than what is promised by the sales person and the length of contract is also different. Be aware of this dirty practices.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your policy, our records show that we were able to address all of your concerns to your satisfaction.
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.