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Choice Home Warranty Review
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11,271 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11271 Customer Comments & Reviews
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Came home after work on a Wednesday in winter to an unusually cold house. The heating system stopped working. Called CHW to report and make a claim Misplaced my policy info since I had a new PC CHW emailed a copy of my warranty policy and assisted in filing a claim. Got a call a couple hours later that evening notifying us that technicians were assigned and scheduled to come the next morning. Technicians arrived during appointed time frame on Thursday morning. They quickly discovered the problem and submitted their report. The repair was authorized to replace the furnace motor. Glad to report that the heating system was more than repaired by days end the next day -... Read More
They got a plumber out to my house the next day.
Hard to give the review of 1star because your web review wonât give one start for the poor services you offer. I have been with sears hone warranty for years and was pleased until a friend told me about Choice warranty, itâs the worst decision Iâve ever made. Nothing is covered, but you guys are only good at collecting money!
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
Thoroughly review your plan before signing up. There are all sorts of unwritten restrictions that you will find out at the time of need. I submitted a claim for a leaking faucet, combined with the water shutoff leaking. I had to place a bucket under the sink to catch the leaking water. Turns out that the leaking faucet is not covered and they wanted me to have the plumber list the shutoff leak separately in order to reimburse me for that cost only. By the time I would have paid the service fee and the faucet, I would have been out of 3/4 the total cost of the repair. They referred me to a case manager, who took more than a week to call me. Unacceptable. Showed how much they... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
I called in a leaking garbage disposal and the problem was resolved the next day, thanks.
I tried to mark 1 star but it wonât let me mark below 3 which is comical. Our oven broke and we are only going to get their cost amount to replace the oven which isnât anywhere near enough to cover it, and they wonât replace it for us, so we are out several hundred dollars when we shouldnât be.
Very good insurance, good and fast service. All the system is easy and respond the claim very fast !!
Congratulations and thank you!
I have not had a very good experience with CHW. I've been without a washing machine for 11 days. CHW has scheduled an appointment to get repairs 2 times. Cancelled prior appointments so I would be here from 8 -5 to get my machine repaired. Service guy did not show. Called CHW and was told to call the service company. Called them they sent me back to CHW. Went through this on 2 occasions and after the same dance and song hung up on the service company. The parts for the washer has been sitting on my washer for 5 days and still not repaired. So I guess you could say I'm definitely not satisfied! I felt like it was a mistake to take out a home warranty from the get-go. Live and learn!
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise âConsumer Advocate Reviewerâ
We thought we were doing great with Choice HW. We had a claim and when we took out the policy, we were told we could get whatever repair technician we would like. Nothing was mentioned that there was a "limit" as to how much Choice would pay. We opted on this particular claim to get our own technician, as we had him before we became customers with Choice, and he did a great job. We live way out in the middle of nowhere in the mountains of Idaho, so we knew we could get our guy to come up here. However, when he came, he gave the price of the needed part, and Choice will only give the amount they would have given to a repair person had they chosen him or her. Therefore, we have to pay $300... Read More
When my washer failed I called Choice Home Warranty. They had a tech to my house the same day. When it was determined that my washer couldnât be repaired, an offer was made to me for replacement. Everyone I dealt with at Choice Home Warranty through this was most helpful & everything was resolved within a couple of days. They do strive to make their customers happy.
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.