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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,394 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11394 Customer Comments & Reviews
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S&J was on time, professional and flexible. Gabriel had to be flexible because when he called CHW regarding my claim on Saturday no one answered the phone. So he fit me in on Monday though he had other clients. He did a good job changing out the bathroom faucet, even cleaning up behind himself. Should I have other plumbing issues I would prefer this contractor. Regards
Daniel was awesome! He tried very hard to provide the best coverage and price for my needs. I will definitely recommend him and Choice to my friends and family. Best, Debra Gilbreath
I have had Choice Haome Warranty since 2015 and have had to use them only a few times. However, when I needed them it was at full speed. They have noe er hessitated to take my calls very serious and have an appointment set up for me very quickly. Great Company. I will renew with them, no other choice for me. Highly recommend them to all.
My husband and I just joined Choice Home Warranty. Nathan was very knowledgeable, helpful and patient as I left him holding while I shared
information with my husband. We currently have a plan elsewhere that
we're not happy with. This new (price locked-in) 3 year plan offers so much more and will save us a little over $1,000.00 during the 3 year period. The
rate for service calls is considerably lower too.
Waiting on outcome of this problem as our first submission was denied due to loop hole
Nothing has been acomplished in a week . This time I am not happy . An Appointment was scheduled the person did not show or call . I still have my problem . Not happy that I have to pay out of pocket and get my money back in a month . You need to get a technician to do this work . There are very many Technicians all around me . Please take care of my problem .
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
The tech was great. He arrived early (usually the other way around with Choice). He fixed the freezer, He later called to see if everything was OK and told me Choice had refused to pay him. This is my third appliance to require Choice service. They do not return their phone calls, there was no urgency to repair my refrigerator (over 2 months). Management does not respond to calls for assistance. They do not hold the employees who deal with their customers accountable for committments made. This is the 3rd warranty company I have used for houses I've purchased.....not even close, they are absolutely the worse. If you spend your money with them you will regret it sooner or... Read More
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
The Sears technician was great. He identified the problems with my dishwasher and let Choice know what the repairs would consist of.
Choice responded by saying they would replace the unit. The problem is that they are not offering a fair value for replacement. When I joined Choice, I did so because of the repair or replace guarantee. I put a lot of money into this program so I would expect it to truly cover the repairs or to replace the unit.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Choice warranty came through for me when in need. Next day service helped troubleshoot my heating system issue which led to upcoming replacement of a faulty thermostat.
Repairperson called that hewas on his way to my house. He arrived on scheduled. did the repair and double checked system.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.