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š„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- š Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,394 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11394 Customer Comments & Reviews
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Did not even pay for first call from a technician that you approved. I paid him $45. and then an additional $200. Because he said you refused to pay for his service call. I had a maintenance appointment and my furnace tested up to 400 parts for CO2. THIS IS VERY DANGEROUS. You refused to pay for HVAC DOCTOR to diagnose and attempt repair. You also denied claim for a new furnace needed. On another issue... I tried to start a claim and speak Toilet not filling on the phone automatic service. The recording side...not a covered system! The wait was over an hour to get a human on the line.. Online I did not see toilet as a system.. I did not know that it would be covered under plumbing..... Read More
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as āINCLUDEDā under the terms of the User Agreement. We encourage all of our customers to review their coverage.
I would give zero stars if possible. This is the worst home warranty company I have ever dealt with. They refuse to help it takes them weeks to get someone to come work on your problem. When they finally send someone they refuse to cover the expense. I had a dishwasher go out they offered me $100 after complaining they finally offered me 250 which they say is there a max payout you cannot even buy a new dishwasher for $250. I had a hot water heater go out it took them three weeks to send someone out come to find out it was covered under the warranty of the hot water heater but they would not pay the plumber to change it the most they would pay him is $200 I have to pay 600 donāt waste... Read More
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Everett Appliance man for gs stove repair was great.
Mike from Fabriclean for another repair (ceiling fan) is WORST.
Itās been months since weāve heard from him and we track him down he keeps claiming not having the parts and will call me back in 24 hours with an update and never never calls me back.
HELP
The repair guy was very pleasant and hopefully in explaining the issue, which eventually will be cover and my issue will be ratify.
The plumber who came was fantastic. Your service was terrible. Long hold times. No information. Wrong information perpetuated. You sent 2 people out here 7 days late. Never communicated with me on the day of the issue. I called numerous times and was on hold over 45 minutes each time only to be disconnected. It was a weekendā-not able to use the plumbing with a family? Nobody helped us at all. Very very disappointing in your service. Plumber was paid my deductible. Then you didnāt want to pay him on your end. Yet you expected me to find a plumber. No plumber will come if you donāt pay them. Iām growing concerned this is a scam. Please call to discuss.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
I would leave a better rating but none of the repair was done at this time.Im still waiting for more info on part and next appointment
I can not give a 5 star because they could not repair my Refrigerator. The technician was very nice but he said there were nothing he can do .
He was prompt, personable, & knew what he had to do.
Explained things very well and with a great value and price. Really good warranty
Great concerned customer service. Good knowledgeable techs. Fast response. always satisfied with results.
Top Rated
Our Partner
š„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- š Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.