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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,397 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11397 Customer Comments & Reviews
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This was my first time using my warranty and it wasn't easy to get a technician to come out to my home. It took well over a month to finally get one. The technician who finally agreed to come was very knowledgeable and willing to do the repair. I am hoping the next time i need to use my warranty, it will go a lot smoother.
Excellent Technician. Came within the time frame and fixed the problem.
I recommend him.
my experience is positive CHW is very professional, I recommend this company after spending 4 years with them.
I had researched home warranties several months ago. Then Choice Home Warranty was rated as the top, but I hadn't gotten around to calling them. I saw them again in a list and decided to fill out some information so I could call them and get a warranty. I don't like the one I was using, I couldn't find a way to get in touch with them when I had a problem. Before I hit the submit button they were on the phone and the original price was great and the coverage was complete. When Michael found out I was over 50 my price dropped considerably. I was a very good deal. Michael was personable and easy to talk to and explained again things I needed clarified. It was easy to enroll. If... Read More
the tech saw the problem and ordered the fix , quick to respond and was on time
Very helpful and con ise explanation. Pleasant to talk to and ae to answer questions.
Great timing for turn around setting appointment. The selected service provider did not come until much later given a 4 hr window, still went beyond that. Service was good when they did arrive.
after months of arguing with the disheartening when does that came to my house I finally was able to have a legitimate licensed plumber who cared about the well-being of my family to come and fix the issues he was pleasant professional very courteous extremely caring and communicated continuously with updates to the status of my situation.
Pricing is excellent, but the rep was like a car salesman. I'm ok with offering alternatives, but he became pushy to the point of me calling the deal off and calling their competitors.
Choice's policies usually end up resulting in most claims being denied, or only partially covered. For instance, yesterday I had to have my garage door opener replaced and the technician said that Choice would only allow one remote with the replacement. I had to pay extra to get the second one. The technician was awesome, but Choice's policy left me holding the bag. Last year I ended up replacing 2 furnaces and an air conditioner because Choice refused. They indicated that I had not cared for them well. The house is 22 years old and I have the units serviced at the appropriate times in the season. I cannot prevent them from rusting! but that was their decision and I ended spending... Read More
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.