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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,396 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11396 Customer Comments & Reviews
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Very professional and fast service. Very satisfied, knowledgeable in what they do as a technician. They clean up afterwards. He's very honest.
When I called they were very helpful and accommodating to my appointment They were also very courteous
The technician, Arturo, was excellent in utilizing his Knowledge, Skills, and Abilities to quickly determine the defected portion of the equipment and repair it upon obtaining the parts. Arturo was very personable and shared his experience, describing causes, and explaining what he was doing instead of just walking in, fixing it, and walking out. I have two garage doors; both of the openers are the same age and get used with equal frequency. If I experience similar issues with my other opener, I will be sure to request Arturo. He has his job down pat. Great Technician, Great Person.
Absolutely awful home warranty company. I only went with them because I had no choice - the warranty was provided as part of a new home purchase. My ageing hot water heater went out around Christmas time. Thankfully it didn't fully fail, but it did spring a leak and pressure/temperature was severely compromised. I opened a claim on January 4th, right after the holiday. A technician came soon after and the claim was quickly approved (with $480 worth of non-covered charges). I was under the impression that this would all be resolved in a week. I was incredibly disappointed. I spent the next three months (not days, not weeks, but months) doing all the leg work in order to make any... Read More
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Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
I would NOT recommend Choice Home Warranty at all. I did not renew my contract with them because they refused to pay for a furnace repair that I had to get because I had no working furnace in Feb in MI and my house was very cold. They wanted me to wait at least 24 hours until they approved it before it was authorized. They couldn't find anyone to repair it which made it worse so I found someone and they came out within an hour to fix it.
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.
they responded within 30 mins and had an appointment set for tomorrow.
Choice Home Warranty is the Best! They were fast and reliable! I'm going to use them again!
So far, so good. I've never had an issue with Choice Home Warranty.
Thank you for the prompt service.
Very satisfied. With the Vendor.
Great.
Although they were not able to repair the leak the technician went out of his way to clamp the pipe so that we could get our water back on. I'm beyond grateful for him going out of his way.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.