Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10103 Customer Comments & Reviews
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Great service from CHW. I would recommend to my friends and relatives. The service schedule is simple and easy.
Choice Home Warranty never covers anything, they find ways around to not even help. I was never reached back from my last call, had an AC guy come, payed him $65 and never heard back from him. I will not recommend your business or service.
This technician was so good I only asked for him from now on. Extremely professional, complete honesty, someone you can trust. And technically knowledgeable of his craft.
It took a little while for someone to contact me regarding coming to fix my garbage disposal. Choice home warranty sent me an email stating the time that they would be here and they didn’t show and then they sent me another one the next day and they didn’t show. When calling the plumber assigned, I was told that choice home warranty was setting these appointments without consulting them as to their availability. But I did finally get the disposal fixed.
I have had terrible experience with your company. On two separate occasions I requested service and no technician showed up. The first was 90 plus degrees and you gave me an appointment four days later . Of course I got my own technician . Secondly I requested service for my pool and again no service . At this point I want to cancel my service.
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Chambers Repair technician was very polite, professional and he did quality work.
Sales Rep . Tracy Adams gave me good talk and good deal to join the CHOICE HOME WARRANTY.
The technician that Choice sent out was from Sears. Our LG refrigerator had frozen up in the freezer evaporator and caused the ice maker fan and the freezer recirculating fan to stop running due to ice. It is 10 years old and this is the first time this has happened. The technician was very thorough, he spent 1 hour checking out the circuit board and measuring the current draw of the fans and the defrosting heater. Unfortunately, everything checked out and he ended up defrosting the coils with a steamer and chalking it up to possible open door problem or frequent opening problem. I doubt either of those diagnoses, but I appreciate how thorough he was. He was in our home for 3 hours... Read More
This rating is for the plumbers sent out, Asset Engineering and Refrigeration...Found the plumbers who were sent to the address the issue were knowledgeable and friendly...and timely in their response.
Choice Home Warranty is okay. Need to do a better job of documenting interactions and status of claims on the website. Put more notes in re progress, outcome, etc.
Thank you for the service provided and the explanation by your employee; Neil.
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- More than 2M homes covered across the US
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.