America's 1st Choice Home Club Warranty Review
93 Customer Comments & Reviews - see all comments
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AFC Home Club is a Georgia-based company focused on providing home warranties to homeowners across the United States. They offer three different plans with varying levels of coverage for appliances and home systems. Additional coverage can be added easily, making them fully customizable. They are a BBB-accredited company with a B letter rating.
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93 Customer Comments & Reviews
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I don't understand how this company has such a high rating. I have had nothing but issue with getting claims taken care of. The purpose of getting home warranty is to protect the appliances that are original or old enough they have issues. With AFC, if the appliance is more than 13 years old, the amount they will offer is called "good will". Here is what one should ask when getting a quote 1. What appliances are covered? If you have a cook top, combo microwave wall over. Only 1 of the 3 are covered unless you add on the additional items. 2. HVAC - is there anything I have to send in to have my unit covered? If you don't send a copy of your annual preventative maintenance... Read More
If you don't mind giving away money and you sincerely don't expect anything in return. Then you have found the right company. I bought Home Warranty when I bought my new house for the peace of mind thinking if something happened it would be covered. WRONG they said since everything was covered under manufactory warranty (HVAC) they don't cover labor, leak checks, or parts, But will cover up to 25 dollars per pound. cost of Freon 40 dollars a lb. So for my warranty and piece of mind I got a discount on freon. I paid 700.00 for the tech to fix my leaking AC. I paid AFC home club 500.00 for membership. I paid to have someone due maintenance120.00, because they wont come out unless you had... Read More
What a pleasure working with AFC Home Club. I've tried other home warranty companies but they have been the best. Quick phone answering, helpful staff and they follow up on each job. They actually sound like they enjoy their job! Hats off to AFC. I've told my friends about them and hope they sign up as well.
Do not use this company for your home warranty! Their customer service is the worst I've ever seen. Last year, our air conditioner went out... When it happened, I wasn't too surprised that we had a battle on our hands, just because you always hear the bad stories about warranty companies not wanting to cover large costs. Anyways, when ours went out, I contacted them and made the claim for our AC unit. They immediately stated they couldn't cover our AC unit because there wasn't a preventative maintenance check submitted before the AC unit went out and refused to discuss it further with me and would not return my phone calls. However, I did have a preventative maintenance check done 2... Read More
The service is amazing! I can't deny the fact that they are very responsive and is willing to help me doing the whole process. In fact they call me to follow up what other needs I want. I would love to recommend this company because it gives me satisfaction and guarantee for the coverage they given to me. I am a happy customer with them. I would love to recommend this company because the value of their homes is pretty reasonable and is worth it. The money you paid for it you won't regret for the services and helpful employees they had.
After I called to repair my washing mashine i was contacted back shortly. Engineers came by identified the problem ,ordered and replaced the part. Thanks you for your quick support
Britney was very responsive to our situation and made us feel like someone was listening and showing concern. She got back to us within a reasonable amount of time. She has great customer service skills and is an asset to America's First Choice. On a scale of 1-5 with 5 being the best, Britney is a 5!
Requesting service feels like I am doing all of the work when the 3rd party does not show up or are totally unaware a claim was made so the repair can take up to a week. They cover almost everything and the price is great however be warned that if any of your appliances are over 5 years old they many deny to repair them and offer you cash instead declaring the value of the appliance is zero. Seems strange since most appliances under 5 years of age do not need a warranty. So after spending $500 a year, then a $60 service call, you get an offer of $100 for your old dishwasher when it breaks, or should I say $40? Every home warranty I have had before this one replaced the item with one of... Read More
Almost 45 days ago I bought my homeowner warranty from (AFC) AMERICA'S FIRST CHOICE HOME CLUB for my house that I bought it two months ago. Six days ago, I called them to file a clime for my AC unit that placed on the roof, but they said to sending any technician I had to provide my annual maintenance invoice, but I just bought this home two months ago that was my reason to buy the home protection, anyway fortunately before buying the house I had my inspection report that AC was in a working condition and I got a maintenance invoice form my realtor before closing the deal and I sent it to AFC. They called and said I need to call Comfort Zone company to get appointment and I did but after... Read More
I have had an AFC Home Club plan for 6 months now and have had to use their services 3 times already unfortunately. Once for my dishwasher, another for my AC and a third time for a bathtub/faucet issue. Every time I have put a request in they have been quick to respond, schedule a technician and handle the problem without much stress. I am so very glad I am covered with my home club plan and plan to renew year after year to keep my home protected.