America's 1st Choice Home Club Warranty Review


Rating: 9.4 / 10 (Excellent)
93 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. 
Learn more.
AFC Home Club is a Georgia-based company focused on providing home warranties to homeowners across the United States. They offer three different plans with varying levels of coverage for appliances and home systems. Additional coverage can be added easily, making them fully customizable. They are a BBB-accredited company with a B letter rating.

How is AFC Home Club rated?

Breakdown

10/10
Coverage
10/10
Reputation
9/10
Contract & Price
10/10
Claims & Service

Overall Rating: 9.4 / 10 (Excellent)

America’s First Choice Home Club is a home warranty company that falls right down the middle of the industry standard. Their uniform service benefit cap, especially, indicates that AFC is a company that aims to simplify what is normally a very complex service. Both their generally positive online reviews and their lower-cost, flat-rate service fee make them an excellent choice for a home warranty.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$1,500
Typical Systems Benefit Limit
$2,000

Coverage - 9.5 / 10

AFC Home Club’s hybrid policies cover many of the same systems and appliances as its competitors. Notwithstanding the lack of included specialty items, a good benefit is their user friendly, every-item service cap of $1,500-$2,000. AFC Home Club only covers issues that arise after they begin providing service. Exclusions covered in the below link refer to AFC's Platinum plan, which is the most comprehensive. Exclusions in other plans will be the same as Platinum covers all items one might find in other plans.

What does AFC Home Club cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal

Exclusions

For a full list of AFC Home Club exclusions, check out this page.

Contract & Price

Contract Details

Annual Premium
Starting at $395
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 9 / 10

AFC Home Club’s base-level contract’s annual premiums begin at $395. In addition to a personalized quote calculator and sample contract being available on the website, a 30-day refund policy is guaranteed, as is a pro-rated version after that period. The sample contract provided here refers to AFC's Platinum plan, which is its most comprehensive coverage. To see the contracts for the other plans please visit the company website.

Sample Contract

AFC Home Club provides a sample contract for potential customers on its website: AFC Home Club Sample Contract

Cancellation Policy

The membership shall be non-cancelable by CRAST except for nonpayment of membership fees or diagnostic fees, when a customer threatens to harm or does harm a CRAST Agent, fraud or misrepresentation of facts by the client, or by agreement between company and client. There will be no refunds for memberships canceled due to non-payment. New members may cancel within the first 30 days of the order date for a full refund of the paid membership. After 30 days, the customer shall be entitled to a pro rata refund of the paid membership fee, less any claims paid or time used in membership by CRAST, and a $75.00 cancellation fee.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
Any Contractor

Claims & Service - 9.5 / 10

AFC Home Club's flat-rate service fee of $60 keeps them competitive with comparable companies in the industry. Its 30 day waiting period is fairly standard. AFC allows customers to work with out-of network contractors of thier choosing. However, they do have to be licensed, bonded and insured. AFC only requires maintenance on HVAC systems in the first year of the contact. Moreover, if a claim is filed before the 30-day waiting period has expired, the maximum payout amount is limited to $150.

AFC Home Club Reputation

Company Details

Year Founded
2009
NHSCA Membership
BBB Rating
B
BBB Rating
31
BBB Neutral Reviews
0
BBB Negative Reviews
22
Date Collected
2017-07-26

Reputation - 9.5 / 10

Even though AFC Home Club is not itself a member of the NHSCA, it has maintained accreditation by the Better Business Bureau since 2009. Its B rating is supported by 31 positive reviews and 22 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(866) 242-0629
Headquarters Address
1337 Canton Rd STE B, Marietta, GA, 30066
Mailing Address
1337 Canton Rd STE B, Marietta, GA, 30066
Year Founded
2009

Leave a comment for America's 1st Choice Home Club Warranty
Minimum 2-3 sentences.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

93 Customer Comments & Reviews

Loading Reviews ...
T
Teresa
11/1/2016
I don't understand how this company has such a high rating. I have had nothing but issue with getting claims taken care of. The purpose of getting home warranty is to protect the appliances that are original or old enough they have issues. With AFC, if the appliance is more than 13 years old, the amount they will offer is called "good will". Here is what one should ask when getting a quote 1. What appliances are covered? If you have a cook top, combo microwave wall over. Only 1 of the 3 are covered unless you add on the additional items. 2. HVAC - is there anything I have to send in to have my unit covered? If you don't send a copy of your annual preventative maintenance... Read More


J
Josh
Houston, Texas
10/13/2016
If you don't mind giving away money and you sincerely don't expect anything in return. Then you have found the right company. I bought Home Warranty when I bought my new house for the peace of mind thinking if something happened it would be covered. WRONG they said since everything was covered under manufactory warranty (HVAC) they don't cover labor, leak checks, or parts, But will cover up to 25 dollars per pound. cost of Freon 40 dollars a lb. So for my warranty and piece of mind I got a discount on freon. I paid 700.00 for the tech to fix my leaking AC. I paid AFC home club 500.00 for membership. I paid to have someone due maintenance120.00, because they wont come out unless you had... Read More


P
Peter K
Richmond, Virginia
9/21/2016
What a pleasure working with AFC Home Club. I've tried other home warranty companies but they have been the best. Quick phone answering, helpful staff and they follow up on each job. They actually sound like they enjoy their job! Hats off to AFC. I've told my friends about them and hope they sign up as well.


M
Marc J
Dallas, Texas
9/12/2016
Do not use this company for your home warranty! Their customer service is the worst I've ever seen. Last year, our air conditioner went out... When it happened, I wasn't too surprised that we had a battle on our hands, just because you always hear the bad stories about warranty companies not wanting to cover large costs. Anyways, when ours went out, I contacted them and made the claim for our AC unit. They immediately stated they couldn't cover our AC unit because there wasn't a preventative maintenance check submitted before the AC unit went out and refused to discuss it further with me and would not return my phone calls. However, I did have a preventative maintenance check done 2... Read More


M
Michael F
Peachtree City, Georgia
8/26/2016
The service is amazing! I can't deny the fact that they are very responsive and is willing to help me doing the whole process. In fact they call me to follow up what other needs I want. I would love to recommend this company because it gives me satisfaction and guarantee for the coverage they given to me. I am a happy customer with them. I would love to recommend this company because the value of their homes is pretty reasonable and is worth it. The money you paid for it you won't regret for the services and helpful employees they had.


M
Mohsen T
, California
8/18/2016
After I called to repair my washing mashine i was contacted back shortly. Engineers came by identified the problem ,ordered and replaced the part. Thanks you for your quick support


V
Veronica C
Newport News, Virginia
8/18/2016
Britney was very responsive to our situation and made us feel like someone was listening and showing concern. She got back to us within a reasonable amount of time. She has great customer service skills and is an asset to America's First Choice. On a scale of 1-5 with 5 being the best, Britney is a 5!


M
Mark D
Louisa, Virginia
8/17/2016
Requesting service feels like I am doing all of the work when the 3rd party does not show up or are totally unaware a claim was made so the repair can take up to a week. They cover almost everything and the price is great however be warned that if any of your appliances are over 5 years old they many deny to repair them and offer you cash instead declaring the value of the appliance is zero. Seems strange since most appliances under 5 years of age do not need a warranty. So after spending $500 a year, then a $60 service call, you get an offer of $100 for your old dishwasher when it breaks, or should I say $40? Every home warranty I have had before this one replaced the item with one of... Read More


M
Mike T
Winnetka, California
7/29/2016
Almost 45 days ago I bought my homeowner warranty from (AFC) AMERICA'S FIRST CHOICE HOME CLUB for my house that I bought it two months ago. Six days ago, I called them to file a clime for my AC unit that placed on the roof, but they said to sending any technician I had to provide my annual maintenance invoice, but I just bought this home two months ago that was my reason to buy the home protection, anyway fortunately before buying the house I had my inspection report that AC was in a working condition and I got a maintenance invoice form my realtor before closing the deal and I sent it to AFC. They called and said I need to call Comfort Zone company to get appointment and I did but after... Read More


M
Mark P
Decatur, Georgia
7/25/2016
I have had an AFC Home Club plan for 6 months now and have had to use their services 3 times already unfortunately. Once for my dishwasher, another for my AC and a third time for a bathtub/faucet issue. Every time I have put a request in they have been quick to respond, schedule a technician and handle the problem without much stress. I am so very glad I am covered with my home club plan and plan to renew year after year to keep my home protected.



Top Rated
Our Partner
9.4 / 10
  • Award winning service
  • Save 10% on any plan
  • Dedicated account managers
  • Choose your own service technicians
  • Longest work guarantee
  • Unlimited number of repairs