America's 1st Choice Home Club Warranty Review
93 Customer Comments & Reviews - see all comments
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AFC Home Club is a Georgia-based company focused on providing home warranties to homeowners across the United States. They offer three different plans with varying levels of coverage for appliances and home systems. Additional coverage can be added easily, making them fully customizable. They are a BBB-accredited company with a B letter rating.
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93 Customer Comments & Reviews
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Tyler Hurtt and his manager Wes were extremely helpful and flexible during our last contract negotiation. After purchasing a warranty for my rental condo this last summer, I knew I would come back to them for a warranty for my home. I've never worked with such a friendly, customer service oriented warranty service group as AFC. While I've not had to file a service claim yet I expect the AFC service partners will be of equal caliber to them!
They never seem to cover anything that needs to be repaired. This is my third call to them and it started with them telling me what they won't pay for even before the technician has arrived. For the last 2 service requests they did not cover anything. Always some fine print with more exclusions than inclusions. I was told that if the control board in my dishwasher was they bad they won't replace it because they get wet......It's a dishwasher, every part should be able to withstand water. Can't wash dishes without water!
Response time to my issue was good and the necessary repairs were made correctly. The set co-pay is nice and I feel that I am getting good value and peace of mind for the price I paid for my home warranty.
The salesman who assisted me was informative, polite & professional. I really like that I can select the contractors who perform the services on my home.
I talked to one of their sales rep in early March of 2017 and got a Home Warranty. Stressed to him that I wanted FULL coverage since I have a pool and lots of extra things to have covered. He went through a few items and got me set up. In April my microwave went out, filed a claim and they said I didn't have coverage of my microwave. He said he didn't tell me about it because most peoples microwaves are sitting on the counter and not very expensive (mine was a built in unit and cost $750 with install). FIRST BIG FAIL. We went over coverage again and he added my second refrigerator and said I was all covered. Next, in October had an issue with my Double oven. The cost is $1100 for a control... Read More
Excellent response time. Electrical person Mr. Esrael very pleasant and knowledgeable. Went above and beyond.
Very courteous, responsive and efficient, great service, followed up with me several times during the repair process can I would recommend it, premiums very competitive
I was with another warranty company for about 8 years, but the premium and trade fee kept getting higher and higher, so we went shopping around for another company. We settled with AFC Home Club and our experience has been very good so far. On our first claim, we used our own contractor for the HVAC work. We paid the full price and AFC reimbursed us everything, minus the trade fee. The reimbursement took about 5 weeks. On our second claim, we let their system figure out who to send and it worked out well. We paid the trade fee and the contractor took care of the rest. AFC followed up immediately afterward to make sure the work had been completed (so the contractor could get paid)... Read More
I wished I would have read some of these reviews before purchasing from this home Club. Our dishwasher is not working properly. We called and paid the $60 for a diagnostic. Now they are telling me that the will only give me $122.22 to fixing or replacing my dishwasher. The depreciation bit was not mention on the phone. It was in my terms and condition that you received after buying the warranty.
terrible home warranty. stay away from this company. rarely will I ever speak negatively about a service/produce but this is the only leverage we have as consumers to make sure companies do their part. do not believe consumer advocate review. this company will not honor contract. can't get them to fix my refrigerator because they say its too old ?? where has anyone heard of that !! believe me. stay away.