🇵🇷 Important Hurricane Maria Update from our Headquarters

America's 1st Choice Home Club Warranty Review


Rating: 9.4 / 10 (Excellent)
81 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from this partner.
 Learn more.
AFC Home Club is a Georgia-based company focused on providing home warranties to homeowners across the United States. They offer three different plans with varying levels of coverage for appliances and home systems. Additional coverage can be added easily, making them fully customizable. They are a BBB-accredited company with a B letter rating.

How is AFC Home Club rated?

Breakdown

10/10
Coverage
10/10
Reputation
9/10
Contract & Price
10/10
Claims & Service

Overall Rating: 9.4 / 10 (Excellent)

America’s First Choice Home Club is a home warranty company that falls right down the middle of the industry standard. Their uniform service benefit cap, especially, indicates that AFC is a company that aims to simplify what is normally a very complex service. Both their generally positive online reviews and their lower-cost, flat-rate service fee make them an excellent choice for a home warranty.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$1,500
Typical Systems Benefit Limit
$1,500

Coverage - 9.5 / 10

AFC Home Club’s hybrid policies cover many of the same systems and appliances as its competitors. Notwithstanding the lack of included specialty items, a good benefit is their user friendly, every-item service cap of $1,500. AFC Home Club only covers issues that arise after they begin providing service. Exclusions covered in the below link refer to AFC's Platinum plan, which is the most comprehensive. Exclusions in other plans will be the same as Platinum covers all items one might find in other plans.

What does AFC Home Club cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal

Exclusions

For a full list of AFC Home Club exclusions, check out this page.

Contract & Price

Contract Details

Annual Premium
Starting at $395
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 9 / 10

AFC Home Club’s base-level contract’s annual premiums begin at $395. In addition to a personalized quote calculator and sample contract being available on the website, a 30-day refund policy is guaranteed, as is a pro-rated version after that period. The sample contract provided here refers to AFC's Platinum plan, which is its most comprehensive coverage. To see the contracts for the other plans please visit the company website.

Sample Contract

AFC Home Club provides a sample contract for potential customers on its website: AFC Home Club Sample Contract

Cancellation Policy

The membership shall be non-cancelable by CRAST except for nonpayment of membership fees or diagnostic fees, when a customer threatens to harm or does harm a CRAST Agent, fraud or misrepresentation of facts by the client, or by agreement between company and client. There will be no refunds for memberships canceled due to non-payment. New members may cancel within the first 30 days of the order date for a full refund of the paid membership. After 30 days, the customer shall be entitled to a pro rata refund of the paid membership fee, less any claims paid or time used in membership by CRAST, and a $75.00 cancellation fee.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
Any Contractor

Claims & Service - 9.5 / 10

AFC Home Club's flat-rate service fee of $60 keeps them competitive with comparable companies in the industry. Its 30 day waiting period is fairly standard. AFC allows customers to work with out-of network contractors of thier choosing. However, they do have to be licensed, bonded and insured. AFC only requires maintenance on HVAC systems in the first year of the contact. Moreover, if a claim is filed before the 30-day waiting period has expired, the maximum payout amount is limited to $150.

AFC Home Club Reputation

Company Details

Year Founded
2009
NHSCA Membership
BBB Rating
B
BBB Rating
31
BBB Neutral Reviews
0
BBB Negative Reviews
22
Date Collected
2017-07-26

Reputation - 9.5 / 10

Even though AFC Home Club is not itself a member of the NHSCA, it has maintained accreditation by the Better Business Bureau since 2009. Its B rating is supported by 31 positive reviews and 22 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(866) 242-0629
Headquarters Address
1337 Canton Rd STE B, Marietta, GA, 30066
Mailing Address
1337 Canton Rd STE B, Marietta, GA, 30066
Year Founded
2009

Leave a comment for America's 1st Choice Home Club Warranty
Minimum 2-3 sentences.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

81 Customer Comments & Reviews

Loading Reviews ...
Brian J
Nashville, Tennessee
10/30/2017
Response time to my issue was good and the necessary repairs were made correctly. The set co-pay is nice and I feel that I am getting good value and peace of mind for the price I paid for my home warranty.


G
Gary L
Ontario, California
10/27/2017
The salesman who assisted me was informative, polite & professional. I really like that I can select the contractors who perform the services on my home.


J
Jared S
Fort Worth, Texas
10/27/2017
I talked to one of their sales rep in early March of 2017 and got a Home Warranty. Stressed to him that I wanted FULL coverage since I have a pool and lots of extra things to have covered. He went through a few items and got me set up. In April my microwave went out, filed a claim and they said I didn't have coverage of my microwave. He said he didn't tell me about it because most peoples microwaves are sitting on the counter and not very expensive (mine was a built in unit and cost $750 with install). FIRST BIG FAIL. We went over coverage again and he added my second refrigerator and said I was all covered. Next, in October had an issue with my Double oven. The cost is $1100 for a control... Read More


Syed K
Houston, Texas
10/18/2017
Excellent response time. Electrical person Mr. Esrael very pleasant and knowledgeable. Went above and beyond.


Keshava P
10/18/2017
Very courteous, responsive and efficient, great service, followed up with me several times during the repair process can I would recommend it, premiums very competitive


E
Eric
Terre Haute, Indiana
10/13/2017
I was with another warranty company for about 8 years, but the premium and trade fee kept getting higher and higher, so we went shopping around for another company. We settled with AFC Home Club and our experience has been very good so far. On our first claim, we used our own contractor for the HVAC work. We paid the full price and AFC reimbursed us everything, minus the trade fee. The reimbursement took about 5 weeks. On our second claim, we let their system figure out who to send and it worked out well. We paid the trade fee and the contractor took care of the rest. AFC followed up immediately afterward to make sure the work had been completed (so the contractor could get paid)... Read More


K
Kim
10/12/2017
I wished I would have read some of these reviews before purchasing from this home Club. Our dishwasher is not working properly. We called and paid the $60 for a diagnostic. Now they are telling me that the will only give me $122.22 to fixing or replacing my dishwasher. The depreciation bit was not mention on the phone. It was in my terms and condition that you received after buying the warranty.


Matthew C
9/27/2017
terrible home warranty. stay away from this company. rarely will I ever speak negatively about a service/produce but this is the only leverage we have as consumers to make sure companies do their part. do not believe consumer advocate review. this company will not honor contract. can't get them to fix my refrigerator because they say its too old ?? where has anyone heard of that !! believe me. stay away.


Matthew C
9/27/2017
we submitted a claim to repair our subzero refrigerator. took them 2 weeks to get someone there and now they are saying they will not pay the repair because the fridge is too old. this was not indicated anywhere in the contract nor were we explained any of this. This is not right and I am disappointed i left american home shield for this company based on Consumer Advocates online review and recommendation. STAY AWAY from this company. I rarely will rate a company negatively because there are always circumstances on both sides, but here it is a clear rip-off. Pls do yourself a favor and stay away! Policy # CLR -96007430

AFC C  
Official Response

Responder of America's 1st Choice Home Club Warranty
Matthew, we apologize for the delay in getting a technician to your home. With Sub Zero and other high-end appliance brands we have to send brand-certified technicians and this can create delays. A service manager will be in contact with you shortly.

Keshava P
San Francisco, California
9/26/2017
The warranty is affordable. That is good. the problem is: it seems we have to fight sometimes to get repairs paid. Lately the experience has been better. Another problem: online claim request not available

AFC C  
Official Response

Responder of America's 1st Choice Home Club Warranty
Prasad, we appreciate your feedback and looks forward to servicing your home! If you need to place a service request online, please do so here: https://afchomeclub.com/request-service/


Top Rated
Our Partner
9.4 / 10
  • Award winning service
  • Save 10% on any plan
  • Dedicated account managers
  • Choose your own service technicians
  • Longest work guarantee
  • Unlimited number of repairs