America's 1st Choice Home Club Warranty Review


Rating: 9.4 / 10 (Excellent)
86 Customer Comments & Reviews - see all comments
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AFC Home Club is a Georgia-based company focused on providing home warranties to homeowners across the United States. They offer three different plans with varying levels of coverage for appliances and home systems. Additional coverage can be added easily, making them fully customizable. They are a BBB-accredited company with a B letter rating.

How is AFC Home Club rated?

Breakdown

10/10
Coverage
10/10
Reputation
9/10
Contract & Price
10/10
Claims & Service

Overall Rating: 9.4 / 10 (Excellent)

America’s First Choice Home Club is a home warranty company that falls right down the middle of the industry standard. Their uniform service benefit cap, especially, indicates that AFC is a company that aims to simplify what is normally a very complex service. Both their generally positive online reviews and their lower-cost, flat-rate service fee make them an excellent choice for a home warranty.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$1,500
Typical Systems Benefit Limit
$1,500

Coverage - 9.5 / 10

AFC Home Club’s hybrid policies cover many of the same systems and appliances as its competitors. Notwithstanding the lack of included specialty items, a good benefit is their user friendly, every-item service cap of $1,500. AFC Home Club only covers issues that arise after they begin providing service. Exclusions covered in the below link refer to AFC's Platinum plan, which is the most comprehensive. Exclusions in other plans will be the same as Platinum covers all items one might find in other plans.

What does AFC Home Club cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal

Exclusions

For a full list of AFC Home Club exclusions, check out this page.

Contract & Price

Contract Details

Annual Premium
Starting at $395
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 9 / 10

AFC Home Club’s base-level contract’s annual premiums begin at $395. In addition to a personalized quote calculator and sample contract being available on the website, a 30-day refund policy is guaranteed, as is a pro-rated version after that period. The sample contract provided here refers to AFC's Platinum plan, which is its most comprehensive coverage. To see the contracts for the other plans please visit the company website.

Sample Contract

AFC Home Club provides a sample contract for potential customers on its website: AFC Home Club Sample Contract

Cancellation Policy

The membership shall be non-cancelable by CRAST except for nonpayment of membership fees or diagnostic fees, when a customer threatens to harm or does harm a CRAST Agent, fraud or misrepresentation of facts by the client, or by agreement between company and client. There will be no refunds for memberships canceled due to non-payment. New members may cancel within the first 30 days of the order date for a full refund of the paid membership. After 30 days, the customer shall be entitled to a pro rata refund of the paid membership fee, less any claims paid or time used in membership by CRAST, and a $75.00 cancellation fee.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
Any Contractor

Claims & Service - 9.5 / 10

AFC Home Club's flat-rate service fee of $60 keeps them competitive with comparable companies in the industry. Its 30 day waiting period is fairly standard. AFC allows customers to work with out-of network contractors of thier choosing. However, they do have to be licensed, bonded and insured. AFC only requires maintenance on HVAC systems in the first year of the contact. Moreover, if a claim is filed before the 30-day waiting period has expired, the maximum payout amount is limited to $150.

AFC Home Club Reputation

Company Details

Year Founded
2009
NHSCA Membership
BBB Rating
B
BBB Rating
31
BBB Neutral Reviews
0
BBB Negative Reviews
22
Date Collected
2017-07-26

Reputation - 9.5 / 10

Even though AFC Home Club is not itself a member of the NHSCA, it has maintained accreditation by the Better Business Bureau since 2009. Its B rating is supported by 31 positive reviews and 22 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(866) 242-0629
Headquarters Address
1337 Canton Rd STE B, Marietta, GA, 30066
Mailing Address
1337 Canton Rd STE B, Marietta, GA, 30066
Year Founded
2009

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86 Customer Comments & Reviews

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S
Sydney A
Joliet, Illinois
1/10/2018
We are new customers of AFC. Our garbage disposal went out at Thanksgiving time. When we called, we were told they do not repair disposals but if we bought a new one ourselves and sent them a copy of the receipt, we would receive a reimbursement check. It is now January and we still have not received the check.


G
Gale M
Clarksdale, Mississippi
1/4/2018
The lady in customer service when I called to make a claim was very helpful a d responsive. The plumbing company , Multitasker, was also very responsive and seemed conscientious to get my problem solved.


Carol K
Rochester, Minnesota
1/3/2018
Very short waits when calling in. Quick response to problem. Fair coverage and quick payment to service provider.


Anabella B
Spring, Texas
1/2/2018
Tyler Hurtt and his manager Wes were extremely helpful and flexible during our last contract negotiation. After purchasing a warranty for my rental condo this last summer, I knew I would come back to them for a warranty for my home. I've never worked with such a friendly, customer service oriented warranty service group as AFC. While I've not had to file a service claim yet I expect the AFC service partners will be of equal caliber to them!


P
Patricia T
Washington, District of Columbia
12/18/2017
They never seem to cover anything that needs to be repaired. This is my third call to them and it started with them telling me what they won't pay for even before the technician has arrived. For the last 2 service requests they did not cover anything. Always some fine print with more exclusions than inclusions. I was told that if the control board in my dishwasher was they bad they won't replace it because they get wet......It's a dishwasher, every part should be able to withstand water. Can't wash dishes without water!


Brian J
Nashville, Tennessee
10/30/2017
Response time to my issue was good and the necessary repairs were made correctly. The set co-pay is nice and I feel that I am getting good value and peace of mind for the price I paid for my home warranty.


G
Gary L
Huntington Park, California
10/27/2017
The salesman who assisted me was informative, polite & professional. I really like that I can select the contractors who perform the services on my home.


J
Jared S
Fort Worth, Texas
10/27/2017
I talked to one of their sales rep in early March of 2017 and got a Home Warranty. Stressed to him that I wanted FULL coverage since I have a pool and lots of extra things to have covered. He went through a few items and got me set up. In April my microwave went out, filed a claim and they said I didn't have coverage of my microwave. He said he didn't tell me about it because most peoples microwaves are sitting on the counter and not very expensive (mine was a built in unit and cost $750 with install). FIRST BIG FAIL. We went over coverage again and he added my second refrigerator and said I was all covered. Next, in October had an issue with my Double oven. The cost is $1100 for a control... Read More


Syed K
Houston, Texas
10/18/2017
Excellent response time. Electrical person Mr. Esrael very pleasant and knowledgeable. Went above and beyond.


Keshava P
Las Vegas, Nevada
10/17/2017
Very courteous, responsive and efficient, great service, followed up with me several times during the repair process can I would recommend it, premiums very competitive



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