AFC Home Warranty Review
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265 Customer Comments & Reviews - see all comments
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AFC Home Club is a Georgia-based company focused on providing home warranties to homeowners across the United States. They offer three different plans with varying levels of coverage for appliances and home systems.
Additional coverage can be added easily, making them fully customizable. They are a BBB-accredited company with a B letter rating.
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265 Customer Comments & Reviews
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It's been a long and drawn out process for me. After my 1st experience with "all and all"plumbing coming in for 5 minutes assessing my home, Taking my payment and never coming back. I was assigned another company. And told by AFC Management that they would find another company and wave my feet of $60. "Performance electrical " was scheduled to come between 1:00 p.m. and 4:00 p.m. on October 10th I called AFC just to make sure that the plumber was still coming. (Twice.) And also to make sure that my $60 service fee would still be waived. The representative told me it would. The plumber (Luis) did not show up until 530 ( However he did call to say so) He assessed the issue of... Read More
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
We are glad to hear the repair was done. Sorry for any inconvenience a manager will be reaching you to your directly.
I filed two requests for service and neither time did they assign a service technician. I had to fix it on my own. I was told that they don't assign technicians on the weekend. So if your heat goes out on a Friday night you have to wait until Monday when they get around to reviewing it. No thanks when I have kids and pets and the weather is cold. My first request was a back up drain and water overflowing in my sink. They waited a week and called me back saying THEY COULD NOT FIND ANYONE TO COME OUT. ??? What I found someone who came out that day to fix it. And did not get reimbursed for it either. This is a worthless policy. I want all of my premiums back since you failed to... Read More
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AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Kristy,
Most technicians are in the field over the weekend, this is why we do inform you that if you feel it is an emergency you have the right to obtain your own technician and submit for reimbursement, We are the only company in the industry that allows you to choose your own tech. Home Warranty is not an emergency service nor do we claim to be our terms reflect the industry standard. We would never want you waiting this is why we advise if there is a short delay to obtain your own tech and then we will review this. This is not common but techs do get booked up especially when it gets cold or warm suddenly. Please submit the invoice to AFC for review at your earliest convenience. Thank you!
AFC response was very quick. Galaxy repair service co contacted me same day and customer service was very high standard. Technician was very professional and helpful. Great service from everyone!
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Grea to hear! Thank you for the feedback.
When I called about my AC issue, they told me to call an outside company to get an official document of what was wrong with my unit before “considering” assisting me. AFC has not only not been helpful, but I have never felt as obsolete as a customer. The manager asked me “oh, you want to cancel. Ok, do you know the steps”? The cancellation process itself is the most inconvenient process, which to me indicates that they are hoping people delay cancelling so they can suck more money from them. I genuinely felt that each interaction with this company, was them trying to get out of helping me. I’m certain that they have the worst customer service I have ever encountered. Also, their... Read More
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AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Ashley, We apologize that you were not pleased with the service It is industry standard that an aftermarket warranty cannot supersede the manufacturer and your unit was still under manufacturer warranty. We are sorry if this caused your stress but appreciate the feedback on this. Please be aware we cover several items in your home and the guidelines are written to benefit and assist the member in case of an unexpected breakdown.
If zero stars was an option it would have been selected. Submitted for washer request four weeks ago and it still hasn’t been fixed. Seemed as if no one cared there was a problem, as the would “look into it” and still not have a resolution days later. Took three weeks to even get someone here to look at the problem, and again, still isn’t fixed. Spoke with multiple managers and spent way too many hours on hold. Only positive is that they covered the service fee... but again, still without a washer after 4 weeks. Would not waste your money on this warranty.
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Katie,
We apologize about the delay concerning your washer. I show the units repair was authorized and paid for in full as of 9/24/2019.
Upon more research, your account reflects that the technician failed to show up for appointments. Upon reassignment, it looks to have happened again which we truly regret. AFC Home Club does not employee technicians and when they confirm a schedule and do not show up for our members they are no longer authorized to be used by AFC.
Although we have no control over these matters, we understand it reflects poorly on us and causes you stress and frustration. Hopefully, this resolves the matter, if there are any further issues please reach out to us directly at 855-613-4555. Thank you for your time.
STOP! Please Read Before you Buy AFC
I purchased AFC on July 31, 2019 and I was told it will have a 30-day waiting period, my credit card was charged immediately. The sales agent told me that I could file claims after August 31, 2019.
52 days later, I filed a claim online, got a call from AFC the same day and declined the coverage because I was still under 30-day waiting period.
AFC has deceived me, I am filing a complaint with BBB, Texas Attorney General and TDLR
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
We have a 30 day waiting period if something fails after this time you can file service requests at any time. I am not showing you are a member of America's First Choice Home Club, please provide more information so that we may research this on our end and figure out which company you are with, thank you.
Agree with Teresa R. Really need to read the fine print IN THE FIRST 30 DAYS. I'm out almost $400 with no service. To cancel you have to send a written letter (it's 2019 and they're still using USPS???) Their service people are taught to repeat "it's policy" like robots. Definitely out for your money, as you'd expect from a home warranty. You HAVE to provide proof of preventive maintenance to qualify for a reimbursement on a repair. If you're on a payment, they'll only pay out as much as you've paid into it, which is complete BS. (That's not a warranty, that's a low interest savings plan.) Days 31-60 they will cover only up to $150 in repairs, which is *nothing* when your A/C goes out. In... Read More
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Kelly,
Thank you for the feedback, we take all customer experiences seriously and work every day to make it better. You are right in the fact that the coverage we send to you should be reviewed during the 30 day 100% moneyback guarantee review period. The User Agreement is in place for you, not for AFC so that you can review what you purchased and make sure it fits your needs adequately. We do have limitations in the first active 30 days, but this is only for new members and once you become a recurring member this is not the case.
Regarding AFC only paying out what you pay in that is false information we have a $10,000.00 annual pay out limit. A customer service representative will be reaching out to answer any further questions you have. Thank you for your time.
dissatisfied with service and feel deceived,Hidden stipulations that were not pointed out and I feel they should have been. Everybody I talked to were very apologetic and nice but bottom line, nothing changed they were only going to pay a small portion of my dishwasher repairs due to calling 3 days prior to the 31-61 day waiting period??? never had heard of this. Was scolded for not reading the full contract. Even though their incompetent tech showed up very late and was after the 31-61 day period,they go by the day you foiled the claim. Totally deceiving. The whole experience with this company was frustrating.
You guys provide really good service but it’s slow. You have to go through so many different approvals it’s hard for your customers. For example this time my freezer broke and the tech attempted to get approval over the phone to be able to order the part during business hours on Wednesday, receive the part on Thursday and schedule the second appointment for the final repair on Friday, but you informed him and me that extra approval was needed, so now although you approved it the part won’t get order until tomorrow which means it won’t come until Friday and I won’t get a final repair until Monday, 3 days more of wait, in the mean time half of my food will probably go bad unless I am able to... Read More
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Thank you for your feedback, it is greatly appreciated that you gave not only your experience but advice on how to make it better.
This company sells you on the promise that they will pay for the repairs but they always find a way to pay less than the full amount. They also take their own sweet time in processing your claim. I had an air conditioner fail and it has been over a week since I filed my claim and they have yet to give me an answer. In the meantime its been over 95 degrees outside. I like that I can choose my on technician but I always have to pay for the repairs up front and then fight with AFC about how much they will pay. The always claim the technician is charging too much for parts or labor. Don't use AFC if you think they will process your claim quickly and pay for the whole repair because they... Read More
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AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
We apologize that you are not pleased with the speed of your service. I show the plan cost for you was $500.00 and you have received $1500.00 in approved services. Normally this reflects as successful coverage for our members. We will notate your account of your concerns and work to better the process for you, thank you for your time.
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