American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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The sub contracted companies you use in Southern California are the most un-reliable appliance companies in the business (Accord Appliance Temecula Ca), my Washer has been broken for over 5 weeks and after 2 visits by a technician who doesnt have a clue what he is doing, has missed diagnosed once and the 2nd diagnosis isnt looking good so far because again it takes weeks to get GE parts, everybody sells GE parts...WTF!
I suggest you do not work with this company- they place you on hold forever - the people they hire are hard to understand and their venders many times have horrible reviews. You have no choice of vendors and the vendor does not call back in a timely manner.
Horrible customer service! Worst decision I have ever made while owning a home.
This company takes your money and then provides nothing. I am pregnant and have a small child at home and we contacted them to send someone out to fix our AC that was turning off and on over and over and also making buzzing noises. The AC worked when the guy arrived. He flushed the line and within 30 minutes to an hour, it stopped working completely. AHS refuses to send anyone else out or send them back out even though temps in TX are over 90 this week. I spoke with someone with AHS on the phone and asked to speak to a supervisor. She asked, “what for?” And then hung up on me. We called back and asked immediately to speak with a supervisor and eventually were connected. The supervisor just... Read More
American Home Shield refuses to replace my refrigerator! Our ice machine has been broken since May 2018. Since the first visit of the repairman, they have had to come out an additional 10 times to try to repair the ice machine. That's a total of 11 TIMES!!! So many parts have been replaced, and in some cases, parts have been replaced multiple times. Yet I still don't have a working ice maker. Since the appliance company keeps on ordering different parts in an attempt to fix it, AHS refuses to say it's not repairable. I've had to take 11 days off since May for them to come and try to fix the fridge. Did I mention 11 TIMES?!? I've called and pleaded, begged, and wept on the phone with the... Read More
Worst company they cover nothing you pay more for the technician to come out when they come out you pay them to tell you the ac unit is no good and american home shield would not pay to replace it they tried to fix it it cost me 650.00 for Freon the Freon leaked out and thy told me to pay for the Freon again. They did not fix the problem it cost me 6800.00 to replace the unit. Not happy canceled contract would never recommend this american home shield or any warranty company it’s all a scam instead of paying 125.00 for a home shield tech you could always call a reliable company and get free estimates for repairs or replacement save your money and set aside a separate bank account and put... Read More
AHS - Sorry to say but you guys SUCK. Worst ever support. We have had to deal with AHS for 2 issues: 1. Washer 2. Garage door Let me start by saying that their support is one of the worst ever! They never ever pick up the call and chat is as slow as one can imagine. Horrible experience to start with. 1. Washer When we called in to complain about our washer, it took us 12 calls to reach a specialist. When we explained them our issue, they assigned MAJOR HOME APPLIANCE to perform the repair. The specialist came to our home, and was very rude. When we asked him what the issue was, he said let me do my job and you won't even understand, so don't bother asking. He mentioned a part... Read More
Unethical. Don't trust them. Put your money in a savings account specifically for home repairs. They hardly cover anything. You will spend substantially more of of pocket than you think you will. They are covering $245 of a $3200 heat pump replacement I just had to have done. I've argued with them saying this was not a reasonable. They wouldn't budge. I finally said, "You know what... send me what you think if fair." I got a call from them today saying my $245 payment has been processed. Thanks, AHS!!
Don’t waste your money with this warranty company. For three years I’ve been paying for a contract on my appliances. Now when I need to use it because my dryer is broke they refuse to fix it saying that the parts aren’t covered. So what was I paying all this money for if they won’t fix it. It’s a scam
I am cancelling my contract due to the poor quality of service. If an appliances has to be replaced - don't expect anything of the same quality that you may have. They will band aide any repair to just keep getting service fee paid.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
